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Cavender Nissan Rockwall

Rockwall, TX

4.0
134 Reviews
Welcome to Cavender Nissan of Rockwall, our newest location in the Cavender family of dealerships! We are so excited to meet you, and we hope you enjoy every second of your car buying experience with us. Cavender Nissan of Rockwall has an extensive inventory of new and pre-owned vehicles to choose from, all at a price you’ll love. Whether you're looking for a fuel-efficient sedan like the Maxima, Altima, Sentra, or Versa, a versatile SUV like the Armada, Pathfinder, Murano, Rogue, or Kicks, or a truck that tows with the best of them like the Titan or Frontier, we have it all! Come by and see us or shop online to find your perfect vehicle today. An incredible inventory needs an equally incredible service department to keep these vehicles safely on the road. Cavender Nissan of Rockwall certainly delivers when it comes to service! Our factory-trained technicians and parts associates work diligently to make sure your car is in pristine condition each time you bring it in for service. We have over 40 stalls in our service bay to accommodate the most vehicles in the Rockwall community as possible. We send you out with a complimentary car wash and interior vacuum at the end of every service appointment. That’s just the Cavender way of serving our customers! We are so excited to be here in Rockwall! We cannot wait to show you the Cavender Nissan experience in car buying.
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1700 I-30

Rockwall, TX

75087

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Showing 134 reviews

September 20, 2024

My car was totaled so I have been on the hunt for a new car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dea More

by tameka3191
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jack moore, Juan, Colby Terry
Sep 21, 2024 -

Cavender Nissan Rockwall responded

Tameka3191, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 961-9888. Carina Hernandez Owner Loyalty Manager Cavender Nissan Rockwall

July 10, 2024

Father bought vehicle here and said he would get a referral bonus so I purchased a vehicle and after numerous emails and visits he has yet to receive the referral bonus. They also added several additi More

by mtsalmon67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lee
Jul 24, 2024 -

Cavender Nissan Rockwall responded

Here at Cavender Nissan Of Rockwall, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (972) 961-9888 to discuss ways we can better serve you . Carina Hernandez Owner Loyalty Manager Cavender Nissan Of Rockwall

Jul 24, 2024 -

mtsalmon67 responded

We have emailed repeatedly and my father has appeared in person and called several times to have this resolved. You can have the owner reach out to us as this has been going on since May. He was finally contacted today about the referral check. We are still waiting to hear about the FULL REFUNDS on the 3 service contracts that he canceled in person with a written letter on 5/5/24. He followed up on this in person and found out the salesperson had not submitted his request. However, since this was not his error, he is still expecting to be fully refunded for all 3 service contracts as the request was submitted in writing within 30 days to your location. Also, why do you advertise a $1295 protection package as available yet say it is mandatory on all purchases and offer no alternative for veterans who already get free oil changes? Again, please have the manager reach out to us as we cannot ever speak to any one at your location to get answers.

July 08, 2024

Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you de More

by Email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez, Colby Terry, Thomas Young, Dimitrius Dimitrius, Kylon Hamilton
Jul 24, 2024 -

Cavender Nissan Rockwall responded

Hi , we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (972) 961-9888 so we may assist you in moving forward towards a resolution. Carina Hernandez Owner Loyalty Manager Cavender Nissan Of Rockwall

April 29, 2024

On 04/26/24 while searching for a new Nissan Titan on Cars.com, I came across 5 new trucks advertised from Cavender Nissan. I had searched the Cars.com website for 'Pro-4X' trim, and this is how many tru More

by Nathan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Clayton Paul, Dimitrius Dimitrius
May 02, 2024 -

Cavender Nissan Rockwall responded

Hi Nathan, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Carina Hernandez Owner Loyalty Manager Cavender Nissan Rockwall (972)961-3532

April 12, 2024

very professional place. I definitely recommend customers to this Nissan. they greet you from the time you walk in Offer you coffee and water that's exactly how you treat cli More

by iliana_davila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iliana Davila
Apr 14, 2024 -

Cavender Nissan Rockwall responded

Iliana_davila, we are so pleased you enjoyed your visit to Cavender Nissan Of Rockwall! We are always more than happy to assist you if anything else comes up. Take care! Carina Hernandez Owner Loyalty Manager Cavender Nissan Rockwall

March 27, 2024

They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would no More

by disgruntled customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nikki Smith Finance Asst., Colby Terry, Thomas Young, Dimitrius Dimitrius, Andy Berotelli, Kylon Hamilton
Mar 30, 2024 -

Cavender Nissan Rockwall responded

Hi , we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Cavender Nissan Of Rockwall (972) 961-9888 Carina Hernandez Owner Loyalty Manager Cavender Nissan Rockwall

March 04, 2024

Very nice dealership with very helpful staff. No pressure met our expectations we love the Rogue. More

by Wishn4txs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy stefani
Mar 07, 2024 -

Cavender Nissan Rockwall responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 22, 2024

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER. I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT TH More

by chrisv454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Virgin (terrible) Steve Bentley (worse)
Jan 25, 2024 -

Cavender Nissan Rockwall responded

We would like to have a better understanding about your experience. Please reach out to us at (972) 961-9888 at your earliest convenience and we will do our best to resolve this with you.

December 12, 2023

Amanda, my service associate, was great. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better. More

by lorip746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Dec 13, 2023 -

Cavender Nissan Rockwall responded

We're glad to know that Amanda provided you with great service and kept you informed throughout the process at Cavender Nissan of Rockwall. It's fantastic to learn your car is stopping much better now! Thanks for sharing your experience.

December 11, 2023

Everyone always friendly and very helpful. Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be take More

by kistriplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Smith , Jim Virgin
Dec 12, 2023 -

Cavender Nissan Rockwall responded

Kistri, it's great to know that you've had such a positive experience with Jim and the rest of our team at Cavender Nissan of Rockwall. We appreciate your feedback about our comfortable waiting area as well!