Cavender Nissan Rockwall

In few words, sales was great, then on my way home did rain and I noticed that left head light has water , so I call him right away and he said no problem that he will take care of, we’ll call so many tim rain and I noticed that left head light has water , so I call him right away and he said no problem that he will take care of, we’ll call so many times and nothing, then he Tex me back and said that his manager said He won’t do nothing, really bad. Please I need this resolved, how I will spend that much money and have this problem More

My service advisor Jim Virgin had an issue trying to find my lease agreement to cover my Rogue but once it worked out Jim got my Rogue in and had it serviced within about 1 hour. He did it quickly after we g my lease agreement to cover my Rogue but once it worked out Jim got my Rogue in and had it serviced within about 1 hour. He did it quickly after we got it worked out. More

Wayne was amazing. He really helped me work through the warrenty problems, and get my issue resolved. Anytime I need to get service with my Nissan, Wayne will be my fir He really helped me work through the warrenty problems, and get my issue resolved. Anytime I need to get service with my Nissan, Wayne will be my first call! More

Justin Gregg was awesome to work with. Honest guy who was upfront about everything. Ask for him when you go! Honest guy who was upfront about everything. Ask for him when you go! More

The both salesmen and finance men were sooo kind and helpful!!! Thank y’all so much!!! I feel that y’all rate as high as Sewll Cadillac!!!! Marisa McCarty helpful!!! Thank y’all so much!!! I feel that y’all rate as high as Sewll Cadillac!!!! Marisa McCarty More

Cavender Nissan of Rockwall way exceeded my expectations I will be a customer for life!! Thank you Jim & Steve! I will be a customer for life!! Thank you Jim & Steve! More

Jim Virgin was extremely helpful in getting to the the bottom of some concerning engine noise. And very helpful at getting my vehicle up to par on some neglected maintenance. I highly recommend working wi bottom of some concerning engine noise. And very helpful at getting my vehicle up to par on some neglected maintenance. I highly recommend working with him. More

Wonderful experience here, great attitudes, willing to go out of there way to help you and great service here at Cavinder Nissan out of there way to help you and great service here at Cavinder Nissan More

Jim Virgin has been my consultant for years. He has always figured a way to take care of me. He’s a good communicator so I always know what is important and needs to be done. All the guys at He has always figured a way to take care of me. He’s a good communicator so I always know what is important and needs to be done. All the guys at Cavender are professional and take customer service to a new level. Thanks for taking care of me! More

It was super easy to buy the car, my sales rep was awesome. The car was deliver to my house. My issue is the car has 7800+ miles on it an the odometer statement I was given to sign matched the onlin awesome. The car was deliver to my house. My issue is the car has 7800+ miles on it an the odometer statement I was given to sign matched the online ad miles so I never questioned it. The Ad says it has 6100 miles on it. It is one thing to have a few more. To have 30% more miles than advertised is a bit rediculous. I unfortunately did all the paperwork before and it was delivered so I was unaware of the additional miles until I drove it later in the day after it was dropped off. I would have scored the dealer rating much lower but did not want it to impact my sales rep. The miles are an issue and I know when they were doing the paperwork they were handing off my file in finance but when they were going through it with me, first they did not add the trade, then the trade was valued wrong and I had to keep correcting things, then I was to get wire transfer information the night before delivery. It never came, then on the delivery day after the sales rep calling someone and waiting for it for a bit, I just wrote a check and gave it to them at delivery. They called and asked someone else for the transfer info, she could not provide it. She was on speaker, I told her I just write a check. She seemed taken aback and told them to call someone to see if it was okay. I get it that she was put in the middle of something she was unaware of but the correct words should have been - I am sorry they can't get that information for you, a check will be fine for now and we will reach out if needed. More