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Cavender Nissan Rockwall - Service Center

Rockwall, TX

3.9
53 Reviews

53 Reviews of Cavender Nissan Rockwall - Service Center

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September 03, 2023

My experience with Lester was wonderful, he appeared to care about my needs concerning my car. More

by Love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester
Sep 05, 2023 -

Cavender Nissan Rockwall responded

We really appreciate your kind words about Lester! Thank you for choosing Cavender Nissan of Rockwall and for sharing your experience. Drive safely!

August 31, 2023

The service always good,In my personal experience, all the staff are always very friendly. More

by maldonadoely9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis
Sep 01, 2023 -

Cavender Nissan Rockwall responded

Thank you for choosing Cavender Nissan of Rockwall! We appreciate your support!

August 28, 2023

Sales was great. Things promised in the You owe me did not all get done with 18 days in the shop. Service department will not take care of service after the sale of More

by vipertools
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Palmer, Debra Bolden, Aaron Johnson
Aug 29, 2023 -

Cavender Nissan Rockwall responded

I'm sorry to read about your experience with our service department. We aim for excellence in all areas of our business and it's clear we fell short this time around, especially regarding the handling of your car's scratches. I'd like to personally look into this matter further - please reach out at your earliest convenience so we can discuss how best to resolve these issues. Thank you, Steve Bentley - Service Manager - 469-614-5365

August 12, 2023

The post sale service support is not good. The advisors are not up to par with the factory 5 year 100,000 mile bumper to bumber warranty on the Titans. More

by truckman100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne
Aug 15, 2023 -

Cavender Nissan Rockwall responded

I'm sorry to read about your experience with our post-sale service support. We aim for excellence in all areas, especially when it comes to warranty. I'd like the opportunity to discuss this further so that we can improve on these issues regarding coverage on your vehicle. Please feel free to reach out at your earliest convenience. Thank you, Delano Palmer - General Manager - +1 (972) 587-0518

August 05, 2023

Was a great service and fast, I did it an scheduled service through the web site. More

by janpolusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 07, 2023 -

Cavender Nissan Rockwall responded

Thank you for the review! We appreciate your support and hope to see you again at Cavender Nissan of Rockwall!

July 05, 2023

Took a running auto in to be serviced, after multiple drives back and forth, i drove my car home and the next day it was dead. So friendly when they sell the car, but not so much when you go to get it se More

by leticia.rendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Palmer, Debra Bolden
Jul 11, 2023 -

Cavender Nissan Rockwall responded

Leticia, I apologize for the inconvenience you experienced with your car service. We strive to provide reliable service work at all times, and it's disappointing that we fell short in this instance. I would like to personally assist you with resolving this issue, so please contact me directly at your earliest convenience. Thank you, Steve Bentley - 972-961-9888 x4147

July 01, 2023

"Be careful. It appears Nissan Certified does not mean Nissan guarantees that keyfobs and HomeLink work. Nice people BUT I did not get my problems fixed. Bought More

by Rwpschwartz
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Johnson
Jul 12, 2023 -

Cavender Nissan Rockwall responded

I apologize for the issues you experienced with your Nissan. We strive to provide quality vehicles and ensure that all features are in working order. I would like to assist you further with these concerns and make this right. Would you please reach out to me at your earliest convenience? Steve Bentley - Service Director - 469-614-5365

June 27, 2023

i recieved a text of upsales on my car, but not what was read on engine light. never returned 3 calls, we had to drive up to dealership to find out what the problem was. plus, handling all the same dealers More

by whitepupking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Palmer
Jul 12, 2023 -

Cavender Nissan Rockwall responded

This does not sound like the attentive and communicative care I expect from our team, and I apologize that you did not feel like your concerns were heard. We aim to deliver quick and responsive assistance and always strive to walk our valued customers through the work that we have performed. I would appreciate the chance to speak with you directly about your experience and see what we can do to make things right. Please give me a call at your earliest convenience. Steve Bentley - Service Manager - (214) 755-5805

June 27, 2023

The service manager, Jerald provided exceptional service. I have had 4 oil changes from the time I purchased my 2022 Nissan Murrado, Jerald has been 1 out of 4 people that bothered to confirm my service war More

by Stormy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service, Jerald
Jun 28, 2023 -

Cavender Nissan Rockwall responded

We're glad to hear that Jerald provided exceptional service and took care of your service warranty. Your kind words are greatly appreciated. Drive safely, and we hope to see you back at Cavender Nissan of Rockwall in the future!

June 17, 2023

Great service and friendly people they always do a great job. Five stars to Ron. More

by rgmdavis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Jun 19, 2023 -

Cavender Nissan Rockwall responded

Thank you so much for this kind review of Cavender Nissan of Rockwall! Ron will definitely appreciate your feedback. Take care!

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