Cavender Subaru of Norman - Service Center

Quick professional service I got in and out quickly. Pete explained what was recommended and I told him to care of it. I was able to get some work done at the desk in the waiti I got in and out quickly. Pete explained what was recommended and I told him to care of it. I was able to get some work done at the desk in the waiting area. More

They wrecked my less than 2 year old car and didn’t repair i They promised that after the repairs, the car would be at the same condition as it did before the wreck or better, and that they take pride in what th They promised that after the repairs, the car would be at the same condition as it did before the wreck or better, and that they take pride in what they do and will not cut corners to fix their mistakes. They repeated that statement to me three times or more, I figured since they promised, I can take that as a verbal contract if they cannot deliver their promise. After the repairs, I noticed the paint on driver side quarter panel and the bumper has a mismatch of about 5%, the passenger side has a mismatch of about 15%, and the gaps between the quarter panel and bumper were also different on both sides. I pointed this out to them. They were able to see the imperfections. They said there is nothing more they can do fix this and that they have done their best. I think they were trying to cut corners and save a little money. They were trying to show me new cars on the lot that all cars will have a slight mismatch between plastic parts and metal parts. That is fact that I understand and I fully support it, but that wasn’t my point. My point was, if you can make one side have a mismatch of 5%, I’m sure you can make the other side have a mismatch close to 5% as well. They didn’t even want to tell me much about what they did to repair the damages. They just told me that they replaced the bumper and painted the bumper. They didn’t say anything about repainting the quarter panel. I know they did because the scratch on the quarter panel caused by the wreck was gone, and there were paint dust all along the edge of the panel they painted. There isn’t any paint dust on the other side’s panel. This tells me that they only repainted the quarter panel on the driver side only. Hence, the mismatch on both sides are so different. I even noticed tape marks on the bumper and the diffuser. Which tells me that they didn’t take out the diffuser before painting the bumper. After an hour of back and forth debating about the issue, they only offer me $200 for all this. I was thinking to myself, $200???? Are you serious? I have waited to buy a car of such characteristics for more than 10 years. I tried my best to take care of it. Not putting loads of miles on it, not driving it hard, regular maintenance, and regular washes. Then they wreck my car? And not fixing it properly like they should? Then only offering me $200??? Just the diminish value of the car due to the wreck and improper repairs should already be over $2000. They should also have pay me to have my car fixed to my expectation by another shop, and all the inconvenience and distress this has cause me. Being a car enthusiast, having a car that you have been waiting for so long, and taking such care of it, just to have someone else wreck your car and not fixing it correctly is like you married the girl of your dreams then someone violates her. It is a pain that is indescribable and stressful. So, if anyone who loves their car, or is worried that something might happen to their car. I suggest you stay away from these guys. More

Car always return with dust and greasy fingerprint Worst service ever. We've there twice. Everytime, the car was returned even dirtier than we send in. The last time ,we found a greasing fingerprints c Worst service ever. We've there twice. Everytime, the car was returned even dirtier than we send in. The last time ,we found a greasing fingerprints covered in our light inside texture. really disappointed. We never expected return a cleaner car to us , but don't treat our new car like trash. More

Took my car to the collision center where it was stored apparently in an unsafe location since the window was broken out and the stereo stolen. Now Hudiburg Subaru is stating they aren't liable for the dam apparently in an unsafe location since the window was broken out and the stereo stolen. Now Hudiburg Subaru is stating they aren't liable for the damage. This damage will cost more than the original damage on the bumper that the car was there for. This is a big dealership and you would think they would care enough about their customers to fix this. They won't! Now I will have to take them to court to hopefully get the money I will be out for the window and expensive stereo. Oh and by the way it rained last night so the interior is also damaged. Never take your car to these people!! More