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Cavender Subaru of Norman - Service Center

Norman, OK

4.9
1,455 Reviews
Call Service Center (405) 928-3599

1,455 Reviews of Cavender Subaru of Norman - Service Center

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May 27, 2022

They had Great service. Friendly staff. Quick and easy even for being from out of town. More

by treesearls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Biehl
Report | Print
May 31, 2022 -

Cavender Subaru of Norman responded

Thank you for using our Service department and for your feedback. I will pass this along to Brian and we hope that you will let us service your vehicle again should you be in Norman. Greg Brooksher, General Sales Manager

May 27, 2022

Always a pleasure. The service department has been my only contact but I imagine sales would be a pleasure also. More

by MEGAN.KAMINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hamather
Report | Print
May 31, 2022 -

Cavender Subaru of Norman responded

Thank you for using our Service department! We certainly hope that you will give us an opportunity to take care of you should you need to purchase a vehicle. Greg Brooksher, General Sales Manager

May 25, 2022

Oscar was awesome. Kept us in the Loop the whole way. Very professional! Great customer service More

by JUDYSOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
Report | Print
May 31, 2022 -

Cavender Subaru of Norman responded

Thank you for your feedback, Oscar is one of our best and he loves to take care of his Customers. I will pass this along to him and we look forward to seeing you on your next visit. Greg Brooksher, General Sales Manager

May 23, 2022

Jeff always keeps update on everything regarding my car, with no pressure, he is a Great associate to have at Hudiburg Subaru. More

by CYBORGMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tejay Wilson
Report | Print
May 24, 2022 -

Cavender Subaru of Norman responded

Thank you for your review and for letting us service your vehicle. I will pass this along to Jeff, please let us know if we can do anything else for you. Greg Brooksher, General Sales Manager

May 21, 2022

Jeff was very pleasant to work with. The facility is top notch and service is outstanding. More

by REGINAHUTCHESON
Recommend Dealer
Yes
Employees Worked With
Jeff, Brian Biehl
Report | Print
May 23, 2022 -

Cavender Subaru of Norman responded

Thank you for your feedback, we look forward to seeing you on your next visit. Greg Brooksher General Sales Manager.

May 20, 2022

Outstanding service and top facility! Ensuring I was informed of the needed service and provided options...gave me the information to make an informed decision. More

by Rbruce24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hamather
Report | Print
May 23, 2022 -

Cavender Subaru of Norman responded

Thank you so much for letting us service your Subaru! We appreciate your feedback and your business. Greg Brooksher, General Sales Manager

May 19, 2022

Great! I was helped in a timely manner without an appointment. Wish there were cold drinks in the waiting area. More

by JWEAVER217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Biehl
Report | Print
May 23, 2022 -

Cavender Subaru of Norman responded

Thank you so much for your feedback and concerns. We provide complimentary water bottles but we should probably do a better job with our signage. We also have complimentary soft drinks and tea but we may need to do a better job at letting our customers know this. Subaru doesn't allow customer facing vending machines so we have it in our employee breakroom, but we do not charge our customers for drinks. We look forward to seeing you again on your next visit, be sure to let us know what we can get you. Greg Brooksher General Sales Manager

May 19, 2022

I was upset that my warranty that I purchased from Hudiburg didn’t cover the repairs but that has nothing to do with the service More

by TERESA.HUGHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hamather
Report | Print
May 23, 2022 -

Cavender Subaru of Norman responded

Thank you for your feedback and concerns. Please feel free to contact me directly if you would like us to go over all of the coverages that your warranty has. We sincerely want our Customers to be as informed as possible on warranty coverages and exceptions. Thank you for letting us service your vehicle, we appreciate your business. Marven Johnson, Service Manager

May 23, 2022 -

TERESA.HUGHEY responded

Yes I would love that

May 19, 2022

Love the dealership, had issues with the attitude of the service departments clerks. They acted like they were too busy to help the customers. More

by SHEARMANJEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Freddy Londono, Rodney Young, Tejay Wilson, Pete Hamather, Brian Biehl, Marven Johnson, Oscar Garcia
Report | Print
May 23, 2022 -

Cavender Subaru of Norman responded

We are very sorry that we failed to meet your expectations! Being busy is never an excuse for not taking care of our Customers. We take Customer Service very seriously here and will use your feedback for training purposes. We sincerely hope that you will give us another chance to take care of you. Marven Johnson, Service Manager

May 17, 2022

The young man that waited on me was very kind and explained how much time it would take to have my service done. It was done before that time and he came in several times to ask me if I needed anyt More

by CBMEADOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar I. Garcia, that is the only name I can find on the invoice
Report | Print
May 23, 2022 -

Cavender Subaru of Norman responded

Thank you for letting us service your vehicle and for your feedback! Oscar is one of our best and he loves helping his customers. Please let us know if we can help you with anything else. Greg Brooksher, General Sales Manager

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