Celebrity Ford of Tom's River - Service Center

Bought a Bronco in March 2023. Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad at highway speeds, sometimes just around town driving as well. I brought it back in for service and explained to the service dept what was happening. I received a call later and was advised I needed a front-end alignment and all my tires rebalanced. Paid for that. I left the service center, and it was still shaking and vibrating. Brought it back in again. I told them to look at the shaking again. Three days and apparently three techs and the service manager drove it and said it was normal vibration. Is it normal for your cell phone to fall out of the holder because it was shaking so badly? And why did I pay for tire balance and front-end alignment if its "Normal Vibration". I was told they didn't know what I did putting on the aftermarket tires. Well, I didn't put them on celebrity Ford did. I bought it that way. They told me nothing is wrong with my truck it is perfectly safe. I ask for this in writing which they did. I had also sent the GM an email explaining all of this. After I brought the truck home, I googled the issue I was having. Funny thing is a Ford Forum came up. I asked the question and everyone on the site stated I needed Hub Centric Rings. I ordered a set off of Amazon and put them on. My truck drives perfect now. How do the "Techs" not know this? I told the service manager that I wanted a refund for the service that was done prior to this one. He advised me that he would ask management and call me on Monday morning. Well, no call Monday morning, go figure. The GM called me on Saturday and left a message for me to call. I sent him an email on Tuesday because I wanted to see if the service manager was going to do the right thing and call me. Further research I find if this was not fixed the tires could have sheared the lug bolts off and I would have lost a tire while driving. Yet they signed my receipt stating the truck was safe to drive. Also, found that if the lug nuts are not set to the right torque without hub centric rings the truck could vibrate as well. I have yet to hear from the dealership or any manager. The communication from them is awful. Didn't call me when they said they would. Service manager said he would call I had to call back, and he told me he texted me. Well, he was texting the wrong number. They have my correct number, and he could not even get that right. They sent me out in an unsafe vehicle. I have contacted Ford Manufacturing, still awaiting a response from them. I also contacted the National Highway Traffic Safety Administration to have this dealership investigated for releasing an unsafe vehicle on top of not one Tech new about Hub Cenric rings to fix my issue. They were very interested in this issue. Do yourself a favor shop at a different ford dealer. More

People who wrote the order were were competent and friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However, I had no problem finding it. Therefore, I furnished the part for this repair. Upon completion there was 5 percent "customer pay shop charge for repair order" of $17.99. If this is a credit card charge use charge, you need to find a cheaper processor. This is my perception of this service: I had to do your job and find the part and then your have the audacity to charge an excessive credit card load. Do you thing I might be motivated to find another dealership when I need service or a new vehicle? More

Everyone was pleasant, helpful. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions. More

People are pleasant and transparent about what is going on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up. on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up. More

DO NOT TRUST Celebrity Ford Service to give you a fair price. Get prices quoted before you go from everywhere else. Downs and Causeway quoted $750 for the service only 2 months ago. After I brought price. Get prices quoted before you go from everywhere else. Downs and Causeway quoted $750 for the service only 2 months ago. After I brought it in Celebrity quoted more than $1600 for the same service. More

Even though they change owners, the service is the same, very satisfied. Every one is courteous & very attentive to your needs. Thank you for providing such a great service! Been going there for more tha very satisfied. Every one is courteous & very attentive to your needs. Thank you for providing such a great service! Been going there for more than 20yrs. More

The representative from the service department was very helpful in answering my questions and getting the repair made I was taken care of promptly and will return to celebrity ford for future repairs and helpful in answering my questions and getting the repair made I was taken care of promptly and will return to celebrity ford for future repairs and maintenance More

Your service experience in most dealerships is largely dependent on the people you have interaction with. Their job is to understand your concerns and translate that into actions that they must take to m dependent on the people you have interaction with. Their job is to understand your concerns and translate that into actions that they must take to meet your expectations. NO ONE does that better than Joe Pati and Patty in the Downs Service Department. I have purchased 4 new vehicles over the years from Downs and it's the quality of their Service Department that keeps me going back. Joe and Patty make the difference. They are very special people in a competitive business that make all the difference for me. THANKS to them for always being there when I needed them. Len La Rosa More

Nice experience leasing a Ford from Downs Ford. Maria was knowledgeable, friendly and took the time to make me feel confident about dealing with Downs ford. was knowledgeable, friendly and took the time to make me feel confident about dealing with Downs ford. More