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Celebrity Ford of Tom's River - Service Center
Toms River, NJ
38 Reviews
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38 Reviews of Celebrity Ford of Tom's River - Service Center
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July 30, 2020
I took my Explorer truck there because there was two nails in my tires. I have the tire warranty and they said it was not covered by the warranty. I was told they would not cover anything, meanwhile eve nails in my tires. I have the tire warranty and they said it was not covered by the warranty. I was told they would not cover anything, meanwhile every month I pay for a tire warranty. I have had Acura’s, Mercedes, and BMW and never had this issue before. The recommended I buy all new four tires which was close to $1000. Very upsetting they did not even offer to do anything for me. I have leased my truck from their dealership and signed up for the tire warranty at their dealership. They never mentioned any of this when signing up for it. The warranty is a scam they offer just to get extra money a month from you. My lease is up in 7 months and safe to say after this experience I will not be leasing another vehicle from them. More
by Crazyshopper90
Employees Worked With
Female in Service-Believe it was a Monica or Maureen.
July 14, 2020
Received a letter in the mail to get a recall serviced on my vehicle about a year ago, i’ve always taken good care of my car and always did any service ever needed and very well maintained. My wife is now pr my vehicle about a year ago, i’ve always taken good care of my car and always did any service ever needed and very well maintained. My wife is now pregnant and the recall was for dangerous airbags so i decided it was time to get the recall serviced being there will be a baby in the car now. I never even wanted to take my car to get the recall fixed because anytime you go to a dealership, they always find more issues with your car when there was nothing wrong before. After I get my vehicle back and drive off of the lot, my CHECK ENGINE, and AIRBAG LIGHT illuminated in the dash. The service manager tried to tell me neither of them has to do with the service they did. IVE NEVER HAD A CHECK ENGINE LIGHT OR AIRBAG LIGHT ON BEFORE AND YOU SERVICED MY AIRBAGS AND ARE TELLING ME THE AIRBAG LIGHT HAS NOTHING TO DO WITH YOUR REPAIR?! Does that make any xxxx sense? And try telling em me now I have to pay all this money to fix a mistake you guys made? My car has never ever had one light or issue, and now i have to jump through a bunch of hoops and contact Ford Inc., and my attorney to make this a civil court matter. Worst service and customer support ever, DO NOT TAKE YOUR CAR HERE More
by jayad3393
Employees Worked With
service mgr, Maria Springer, John Duncsak
April 21, 2020
Great job by entire sales, management, and service staff under difficult circumstances. They went out of their way to make sure everything was sanitized with customers health their primary concern! ....And under difficult circumstances. They went out of their way to make sure everything was sanitized with customers health their primary concern! ....And the vehicle deal was great! Drove home a new sports car ! More
by Jack W.
Employees Worked With
Maria Springer, Ziggy Matuszewski, John Duncsak, Gene Wendelken, Joseph Markese, Benjamin Davidson, Sean Edwing, Heather Johann, Stacy Myers
January 30, 2020
The Down's Ford people are always professional My problem is with FORD ,,,It is THAT simple. Love the car in general . But ~ ! The recall stuff has been stupid... Starting with ,,," your steeri My problem is with FORD ,,,It is THAT simple. Love the car in general . But ~ ! The recall stuff has been stupid... Starting with ,,," your steering wheel might fall off " & other things. added along the way . ...Now my remote start which was ordered and came with the car... Not even 5yrs old. and it does not work. That is one problem in and of itself. Especially since I have an aftermarket one on another car I own. Installed about 14-15 yrs ago... Still works...and still has original battery and mine on the Fusion does not. Then have the problem that the FOB doesn't even come up in their data base when it was ordered / installed at factory when car was produced in Mexico and purchased. So now a replacement ( as warranty has expired ) Will no doubt cost me dollars or I'll just leave the convenience of said not fixed. More
by Chuck
Employees Worked With
Do not remember names
January 14, 2020
Great service I have purchased several automobiles from Downs Ford because I am so pleased with the service I have received for the cars I have purchased. On this I have purchased several automobiles from Downs Ford because I am so pleased with the service I have received for the cars I have purchased. On this trip I extended the warranty on my Ford Escape while having my car serviced. The staff is pleasant, professional, and keeps you informed of what needs to be done. More
by Karenb0402
Employees Worked With
I don't remember names
December 31, 2019
The staff is friendly and the technicians are efficient! They listen to your concerns and get the work done fast. Downs service center is A +. They listen to your concerns and get the work done fast. Downs service center is A +. More
by Daniellew819
Employees Worked With
Chris and Mike at service desks
July 27, 2017
Worst customer service on the planet. I have attempted numerous times to use this service dept on my brand new Ford. I have made numerous appointments only to have them cancelled, and aski I have attempted numerous times to use this service dept on my brand new Ford. I have made numerous appointments only to have them cancelled, and asking me to reschedule. “THE” guy is never working to fix my car. Top that off with some of the worst service reps I’ve ever personally seen. More
by Boston_Pilot
Employees Worked With
Patti
December 23, 2016
Service to our mustang was excellent. Having service to our mustang at Downs Ford was excellent. Right from the start making a service appointment was great The appointment was handled by Having service to our mustang at Downs Ford was excellent. Right from the start making a service appointment was great The appointment was handled by Debbie. She was so helpful and friendly and we really appreciate her. The car service was done promptly and we are very pleased with the service department. More
by gldevaney
Employees Worked With
Debbie and the mechanic who worked on our car.
July 05, 2016
On Vacation Rear Suspension dropped I went on vacation on my drive down the air suspension gives on my expedition I go online and make an appointment. The appointment schedule was open s I went on vacation on my drive down the air suspension gives on my expedition I go online and make an appointment. The appointment schedule was open so I booked a 7:30 am July 5th. I arrive I was told that they were booked and if the mechanic has time he will LOOK at it. I asked the young lady how about tomorrow she tells me they are booked I glanced over and saw all days are booked then why the xxxx would you show availability on line and not have any. I wouldn't recommend this dealer at all. They lie.. Now my car won't get the service that it need... I'm screwed.... More
by Anthony69
Employees Worked With
Carolyn Rulli, Barry Cottrell, Shannon Lewis, Christopher Delvecchio
