Please do not have your car serviced here
If you want to keep your vehicle in good condition, do not have it serviced here!!! They do not know what they are doing. On 3/9/16, I took my 2011 Y
If you want to keep your vehicle in good condition, do not have it serviced here!!! They do not know what they are doing. On 3/9/16, I took my 2011 Yukon Denali in for an oil change. It had 74,633 miles on it and ran beautifully. On 3/17/16, 8 days later, I heard a terrible grinding, clicking, tapping noise coming from my engine. I pulled over and was assisted by someone who told me it sounded like my lifters were bad due to an insufficient amount of oil. He checked the oil and it was low and DIRTY. EIGHT DAYS AFTER IT WAS SERVICED!!!!!
The #1 reason lifters go bad is because of dirty oil deposits and/or inappropriate viscosity of oil used. Basically that part of the engine is not being sufficiently lubricated. I purchased my vehicle new in St. George in 12/2010, and ALL of my oil changes have been performed by this service department.
They have confirmed that my lifters are bad. They have also confirmed that my truck was low a quart of oil and that the oil was dirty, yet they do not believe that they are responsible for my lifters going bad. I question how my lifters went bad if the service department was performing PROPER oil changes, i.e. using the right viscosity of oil, using enough oil, and changing the oil filter. It would stand to reason that after 8 days, driving 248 miles, that the oil from the recent oil change would be in the condition required to keep my engine sufficiently lubricated.
So, I am looking at thousands of dollars to have my vehicle fixed. I am being told by the service department that my oil changes weren't frequent enough and that is why my lifters went bad. My service records indicate that I have my oil changed every 6,000-7,500 miles. I have NEVER had any of the service techs recommend that I come in more frequently. As a matter of fact, I was told by their service department that because my vehicle uses synthetic oil, that I could come in less frequently!!! Trust me! If they would have recommended that I come in at every 5,000 miles (which is what they are NOW suggesting) to mitigate the chance of having my lifters go bad I would have done it!
Based on the condition of my oil after 8 days of use, I am CONFIDENT that they DO NOT change the oil filter every visit, nor do they supply the 6 quarts of oil that my vehicle requires, and I am not so sure they use the appropriate viscosity of oil either, what I AM SURE OF IS THAT I HAVE BEEN CHARGED FOR, AND HAVE PAID FOR A PROPER OIL CHANGE...and now I AM PAYING THE PRICE FOR THEIR INCOMPETENT AND FRAUDULENT TACTICS!!! The service manager Clayton Nelson, is also very rude and clueless!!!
This is my second Denali. I have been a customer at this dealer for over 10 years!