Centennial Subaru

Centennial Subaru responded

Jay, We’re sorry to hear that your experience didn’t meet expectations. We strive to provide excellent service, and we appreciate your feedback. Robert Baugh Sales Manager

Centennial Subaru responded

Thank you so much for taking the time to share your positive experience with us on Dealer Rater! We are delighted to hear that Steve and Dominic provided you with exceptional service during your recent car purchase. We strive to make every customer's experience smooth, enjoyable, and memorable. It's fantastic to know that your car-buying process was the best and the easiest in your 58 years of driving. We truly appreciate your kind words and are thrilled to be recognized as the best dealership in the valley. Our team is dedicated to ensuring that our customers receive top-notch service from start to finish. We look forward to serving you for many more years to come. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Safe travels in your new vehicle! Best regards, Robert Baugh

Centennial Subaru responded

Thank you for taking the time to leave such a positive review! We are glad our team's effort to provide helpful, professional, and patient service met your expectations. John Carbajal is a stellar team member and exemplifies the high standards we set for customer interaction. We'll pass along your kind words to John and the rest of the team. Thank you for choosing Centennial Subaru, and we hope you will reach out to us for any of your future needs. Enjoy your journey in your new vehicle! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for your excellent review! We're thrilled to hear that Nikolai provided you with such exceptional service. We value his professionalism and compassion, and it's gratifying to know he listens attentively to your concerns, ensuring a satisfying experience. We agree—Nikolai is a vital member of our team! We're proud to have him with us and are glad he could make your experience so positive. Thank you for your kind words and for recognizing the importance of having team members like Nikolai. Please feel free to contact us with any more questions or needs. Enjoy your new vehicle! Robert Baugh Sales Manger

Centennial Subaru responded

Thank you so much for your kind words and for taking the time to leave this review! We're so pleased to hear that you found our facilities clean and inviting, and our team is friendly and helpful. Everyone at Centennial Subaru is committed to providing a courteous and supportive environment, and we're thrilled that we were able to deliver such a great car-buying experience for you. Enjoy your new vehicle, and please don't hesitate to contact us for any future automotive needs. We look forward to welcoming you back in the future! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for your wonderful feedback and for choosing us for your automotive needs! We're delighted to hear that you found our team helpful and nice—it's something we pride ourselves on at Centennial Subaru. We're thrilled you're planning to return and look forward to seeing you again. If you have any questions in the meantime or need further assistance, please don't hesitate to reach out. Thank you once again for your kind words, and enjoy every journey in your new vehicle! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you very much for your glowing review! We are thrilled to hear about your positive experience at our dealership with Elijah and Mark. It's wonderful that Elijah’s knowledge and professionalism helped you find the perfect car with all the options you wanted and that Mark made the financing process just as pleasant. We're also glad you enjoyed our facilities and the amenities we offer. We want to make every visit as comfortable and enjoyable as possible. Thank you for your trust in us, and we look forward to assisting you again when you're ready for your next vehicle. Robert Baugh Sales Manager

Centennial Subaru responded

Thank you so much for sharing your wonderful experience with us! We're absolutely delighted to hear that your first encounter with Subaru, through our team at Centennial Subaru, was amazing. Hugo's attentive listening and thoughtful recommendation of the 8-passenger Ascent truly exemplify our commitment to personalized service, and we're thrilled that this suggestion made life easier for you and your family. It sounds like Steven Hans also played a pivotal role in making your car buying process smooth and successful, especially managing both your Ascent purchase and your husband’s WRX lease simultaneously. We will certainly relay your kind words and "huge shootout" to Hugo, both Stevens, Ryan, and Mark Csentery—who, as you mentioned, added a touch of humor to the finance process! We're also glad that the playroom and snacks provided a pleasant wait for your kids. At Centennial Subaru, we strive to make the dealership experience as comfortable and enjoyable as possible for the whole family. Again, thank you for choosing us and trusting our team. We look forward to welcoming you back for future needs and hope you continue enjoying your Subaru Ascent and WRX. Safe travels and wonderful adventures to you and your family! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for such a positive review and for recommending us! We are thrilled to hear that you found our car-buying process to be the easiest ever. Our team strives to provide a friendly, welcoming atmosphere and outstanding service, so it’s wonderful to know that we hit the mark for you. We're also glad our showroom met your expectations with its setup and ambiance. Positive feedback like yours reassures us that we are on the right track and motivates us to continue enhancing our services. Thank you again for your kind words. We look forward to assisting you with any future automotive needs, and we hope you enjoy every mile in your new vehicle! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for taking the time to share your feedback. We apologize for the wait you experienced at the beginning, but we are delighted to hear that once you were paired with our sales rep, your experience turned positive. It’s important that our team not only assists efficiently but also provides a no-pressure environment where all questions are welcomed and addressed with care. We're so pleased to know that our representative demonstrated this and made your experience a great one. Thank you for your patience and for choosing Centennial Subaru. We appreciate your feedback and continually seek ways to improve our customer service experience. We hope you'll return to us for future needs and wish you many happy miles in your new car. Robert Baugh Sales Manager