Centennial Toyota

Wouldn't honor their own internet price I went in to trade in my 2014 car, to hopefully hop into a 2015 Prius. First of all, they lowballed my trade, and after a fair bit of arguing, they ca I went in to trade in my 2014 car, to hopefully hop into a 2015 Prius. First of all, they lowballed my trade, and after a fair bit of arguing, they came up to a normal number in the ballpark of where it is worth. When we went to negotiate the price of a 2015 Prius on Dec 30, 2015 before the new year hit, they offered me $700 off MSRP. When I asked about internet pricing and the Toyota Cash option, they wouldn't honor either of them. It's the day before new years and they expect to sell a car at MSRP?! Ridiculous joke of a dealership. Not worth time or effort. More

Lost nearly $10 cash due to a bad deal Please take this review very seriously when considering buying a car from this place... they have cost me nearly $10k and offered me $900 as a trade i Please take this review very seriously when considering buying a car from this place... they have cost me nearly $10k and offered me $900 as a trade in for a car they'd sold me only 2 months prior for $7500. I purchased a used Corolla on 10/22/15, the car had only 80k miles on it (roughly) for $7500 (tax&fees brought it up to well over $8k). On 12/23/15 the serpentine belt fell off which can be very dangerous when you are driving (you lose power steering). I took it to Findlay Toyota and was informed the bolt holding the belt had broken and was lost in the engine. I agreed to pay nearly $1k to have the work done, but when they completed it they informed me the engine was knocking and would need to be replaced. This would cost $4600. They advised me of the work Centennial had done and replacing this belt was one of them. This made me wonder if the reason it fell off was due to them not properly installing it. Findlay suggested I take it to Centennial and that if I'd purchased it from them they would help me out of this situation. I called Centennial 4x the following business day and got no return phone calls. The next morning I started calls again and spoke to a sales "manager" named Jason who showed zero empathy, handed me off to the service dept and I had to make an appt w them. When I checked in at 9am on Saturday they were under the impression I was going to pay for them to confirm the diagnosis. The service "manager" did not hear the knocking until I went to the car with him and pointed it out; at that time he agreed it was there. This confirmed it was overlooked when they initially "inspected" it. If I could vaguely hear it the day I drove it home then I can see how it was overlooked. With that being said, this car should have been taken back into their possession and money should have been refunded in full. That is the ethical and correct thing to do as a company. Needless to say that did not happen. Instead they offered me $900 toward a trade in. It gets worse, the sales boy (Ody, who had been there 2 months) offered me $2500 as a trade and they'd pay off my loan. Ody had no clue how an actual loan works which is really sad since he's attempting to sell them to customers. He kept telling me they were going to take care of my loan balance... when I met with finance (after 4 hours of waiting) I notice they loan was refinanced into this new loan and the trade in was listed as $900. Basically these morons thought I was as dumb as them and would just look at my monthly payment and run. I asked to speak with a manager and here come Jason again. This idiot had already passed me off to Ody the moment service walked me into the sales room. How this loser managed to get "manager" added to his title speaks volumes as to how this place is run, very ignorantly. He told me he would increase it to $1400 and I can either take it or leave and take my car elsewhere. He was rude, unprofessional, and condescending (which is the all-time low coming from a car salesman, dressed as if he has an adult job). At any rate, I walked and I went to a Honda dealership, bought a brand new 2016 civic which I know won't die at 80k miles and from a respected dealership that has integrity. FYI for any of you that have had similar experiences with this awful business, please call Toyota directly to place your complaint; the number is 800-331-4331 One last thing to keep in mind, test it if you must, call the dealership, leave a message for someone, anyone and see if they call you back. Believe me you will want to work with a company that returns calls in case something does come up after you purchase. Check online reviews, you'll see they are known for not returning calls. Another thing to notice is the 30+ sales reps walking the parking lot, but they have only 4-5 finance employees which is why it takes 8 hours to even get out of this place. You will also notice each review will show a reply from the owner, this is an auto reply generated in order to appear as if they are handling the negative complaints, trust me, they are not. More

worst dealer in vegas I would never own a Toyota after dealing with this service department, I'll be trading my toyota for a different manufacturer that know how to offer r I would never own a Toyota after dealing with this service department, I'll be trading my toyota for a different manufacturer that know how to offer real service, run as far away as you can from centennial toyota. More

Tom blemings crooked this gentleman and I use the word loosely double charged on brake job rotor turn charge me for an alignment but you never performed I had to take it t this gentleman and I use the word loosely double charged on brake job rotor turn charge me for an alignment but you never performed I had to take it to another shop to verify it and then bring it back to have them do it couldn't diagnose the problem if he was constipated and have bleeding hemorrhoids she couldn't tell you what his problem was the sky is so terrible stay away from Centennial Toyota service and especially compliments after bet its Better Business Bureau was notified they totally contradicted the story that I told them and the records I proved everything but they still lied to Better Business Bureau if they'll do that I wouldn't trust them to put a valve stem in a tire More

no such thing as on line purchase On 4/28/15 I e-mailed Centennial Toyota about an on line price for a 2015 Prius 2. I was told to drop by the next morning and I could receive one. I f On 4/28/15 I e-mailed Centennial Toyota about an on line price for a 2015 Prius 2. I was told to drop by the next morning and I could receive one. I felt then I was in trouble. My contact person hooked me up with a sales person. Even more trouble, I thought. After about forty minutes the sales person and the manager brought me a deal structure for my Prius 2 with a MSRP of $25,250. They show me a price of $22,767. The Toyota Web site showed a $2000 discount on that vehicle. I told them that was way too high. The manager asked me how much I wanted to pay. That really ticked me off. I told them that was not how an e-mail purchase was supposed to work and I walked out. I contacted another dealer by e-mail. They had the exact same vehicle. I had an answer in less than thirty minutes later with a price of $20,563 with an out the door price with taxes, etc; included for $23,067. That was just $300 more than Centennial's deal. With the Centennial deal in my hand I felt like I had a screw in my back. They will no longer be servicing my 2007 Prius Touring Edition either. More

FIRST AND LAST TIME GETTING CAR SERVICE DONE HERE!!! ON 02/19/2015, I SPOKE TO RUSS (SERVICE AGENT) OVER THE PHONE, QUOTED ME AT $39.99 FOR JUST AN OIL CHANGE ON A 2013 COROLLA. I ASKED HIM AGAIN ABOUT T ON 02/19/2015, I SPOKE TO RUSS (SERVICE AGENT) OVER THE PHONE, QUOTED ME AT $39.99 FOR JUST AN OIL CHANGE ON A 2013 COROLLA. I ASKED HIM AGAIN ABOUT THE PRICING ONCE I GOT THERE (IT SOUNDED LIKE A GOOD DEAL) HE ASKED ME ABOUT A FREE WASH AS WELL SO I AGREE TO IT. WELL WHEN IT WAS TIME TO PAY MY RATE WHEN UP TO $69.50!! HE BEGAN MAKING UP ABOUT HOW THE CAR USES SYNTHETIC AND A LITTLE OVER 6 QUARTS!! REALLY ON A COROLLA!! AND TO TOP IT OFF THEY SLAPPED A STICKER WITH MAINTENANCE DUE IN 5,000 MILES. REALLY WITH SYNTHETIC OIL.! I COULD TELL THE CAR WASN'T EVEN WASHED EITHER..!I CALLED THERE WAS NO SERVICE MANAGER AROUND LEFT A MESSAGE WITH KEVIN..I'M STILL WAITING ON THAT CALL BACK... I KNOW WE ALL HAVE A JOB TO DO AND MONEY TO MAKE BUT THATS NOT THE WAY.. FOR THAT PRICE OTHER DEALERS WILL ROTATE UR TIRES AND DO ADDITIONAL SERVICES!! IN THE FUTURE I WILL BE TAKING BOTH MY TOYOTA VEHICLES ELSEWHERE..... More

Use Caution While I think the Service Department at Centennial Toyota does work above and beyond any Service Department in the Valley, I would highly recommend ag While I think the Service Department at Centennial Toyota does work above and beyond any Service Department in the Valley, I would highly recommend against anyone buying from the Sales Team. In brief, they are not professional, they are poorly trained, have poor customer service and communication skills and run some boarder-line scams if you are tentative enough to notice. Having bought four vehicles in the last eight years, I would recommend Findlay first or Desert secondarily far over Centennial Toyota. The Managers and Assistant Managers seem to have the customer service and efficiency I expect, but the training and communication stops there and please don’t try to get anyone on the sales team below that level to try to explain any part of the process or the agreements. I have never experienced a dealership behave so unprofessionally. The salesman assigned to me talked to me like a child and lectured me when the process started to fail on his end. The vehicle I was purchasing wasn’t secured and at one point and time the dealership explored the possibility it was stolen and called me (I had picked the vehicle up and it was in my possession thankfully). Another representative got upset because I called to check on the status of the vehicle and accidentally stated her contempt of this while on speaker phone with the salesperson. My finance paperwork had to be redone several times and this is where you must USE CAUTION. They attempted to give me a much higher rate than discussed, and I have excellent credit, with longer terms than discussed and also they charge everybody for VIN etching which they claim helps identify stolen vehicles. The charge, which they say you must pay, but nobody I encountered could explain, is $199. You can do this yourself for around $25 and oftentimes insurance companies offer it for free. Another hint, your VIN is stamped in multiple locations on your vehicle where thieves cannot remove it. The rub on this is that this vehicle was previously purchased at Centennial, so the person who bought it before paid the same fee for something I didn’t want and then they charged me for something that was already done! Towards the end of the experience I was cold, demanding and wouldn’t compromise (and got my own financing) and finally got things done, but it wasn’t pleasant for me nor for the staff who hadn’t the training or skills to deal with a customer who was demanding and fed-up the tactics they had been taught to utilize. I’ve left shaking hands and satisfied every other time I have bought a vehicle. This dealership uses tactics that are the nightmare tactics you hear of in car buying experiences, unless you are very car-buying savvy and detail oriented in reading every letter of the agreement then don’t waste your time when we have so many other dealerships in town with people who care about their customers. More

Deliberately Lied To Me!!! A few years ago I needed a new car and went to Centennial Toyota and leased a 2011 Camry LE and a 2012 Camry LE. Although I was happy with the car I t A few years ago I needed a new car and went to Centennial Toyota and leased a 2011 Camry LE and a 2012 Camry LE. Although I was happy with the car I truly wanted a Rav4. Earlier this year I took my 2011 car in for general maintenance and as I was waiting for my car a salesman by the name of Bill Niver started talking to me. Since I had the time we looked at Rav4's together and started discussing buying options. The deal was sounding very good however I have to watch the money I spend since I live paycheck to paycheck. While making the deal we were talking about ending my 2011 lease options and I asked about additional money I would have to pay for any damages on my car. A year prior I took my Camry in for a oil change and tire rotation. On the way home my hubcap fell off and I did not realize it was missing until the next day. Since that was the only place I had been I decided to retrace my steps and ended up finding the broken hubcap right in front of the dealership. I called and complained about it but they said they fall off all the time and would not give me a new one and I would have to spend around $100 to replace it. I did not have the money nor did I think to check my remaining hubcaps. Later that week another one fell off so I decided to just take the remaining 2 off and put them in my garage. During the deal for the Rav4 I mentioned this situation to the salesman and he seemed to feel bad about it. I was very concerned with additional charges and hesitant about trading my car in but he promised me I would not have to pay any fees, damage or otherwise. He PROMISED over and over that the hubcaps and any scratches would be full responsibility of the dealership and they would pay for it. Many times I came back to that point and he insisted up and down that everything will be taken care of and I did not owe the money for the hubcaps or scratches. I cannot stress that point enough. I even OFFERED to go home, look for the 2 good hubcaps and bring them back the next day but he stated it was not necessary and not to worry about it. He said it was part of the deal of purchasing the new car. A few months later I got a bill in the mail for $638.50 for the 4 missing hubcaps and 2 small scratches. I was shocked since I was promised it would be taken care of. So I called the dealer ship and found out that the salesmen Bill Niver no longer worked their. I spoke to 2 finance men and sales manager James Gardner. I called for over 2 weeks and everyone kept promising me they would call me back but failed to do so every time. Finally one man I spoke to said he would get it taken care. Thinking it was a simple mistake I believed that he would resolve it. Earlier this week I received another bill in the mail stating that if I did not pay the money soon they were going to take "further actions". I could not believe I was going through this again... So I began calling the dealer ship. Now they changed their story. This time I spoke to Mario in customer relations and he promised me he would call me back the next day. After failing to do so I called them and he said to speak to James Gardner again. This time he said that they did not have the deal in writing and it is my word against theirs. They offered to pay $250 but the rest of the bill was ultimately mine. I am shocked that a dealership can take advantage of their customers this way, especially when this is my 3rd car from there and I planned on trading my Camry I still have for a larger vehicle from the same place. I went in stating I only had a certain amount of money since I work for Wal-Mart and they promised my car would be taken care of just to later say my name is going to a collections agency without full payment. I have never missed a car payment and I cannot comprehend why the dealership deliberately lied to me and expects me to suddenly pay for something that earlier was the reason why I decided to ultimately buy the car in the first place. I stated I still have the remaining hubcaps that I told them before I could bring down but they refuse to listen to me now and are treating me like I am at fault. I love my Rav4 and I want to purchase a 4Runner but now I am scared of what those consequences might be. I do not know what my next step is going to have to be. I do not understand why I now have to fight for something that never should of happen. I have to admit I was satisfied with this location before this incident but They have shown total disregard for their loyal customers. I did not call "out of the blue". I have been trying to resolve my issue from day one and my story and remained true since! More

I called them for a price quote on an oik change, they quoted $59.95. I went there on Nov 19,2013 to get the oil changed, upon arriving I asked again what the price would be, they quoted $59.95. I gave th quoted $59.95. I went there on Nov 19,2013 to get the oil changed, upon arriving I asked again what the price would be, they quoted $59.95. I gave them the OK. when I picked it up they charged me $84.00. They said The van needed an additional 2 Qts of oil. That's BS, they are a Toyota dealership they know the capacity of the engine oil and how much is required. They were purposely deceptive and lied about the charge amount. I will never return and I suggest other customers be very cautious in doing any business with them, THEY ARE NOT HONEST! More

Mike was friendly but before we signed they promised us that we will get our cash back for our trade in within 1 -2 weeks. It's been 21 days and we still haven't seen our check. We keep on calling Scott, f that we will get our cash back for our trade in within 1 -2 weeks. It's been 21 days and we still haven't seen our check. We keep on calling Scott, finance manager, but no guts to call us back or give us an update. We are getting frustrated with these people More