Centennial Toyota

We spoke with a woman who said we needed to set up an appointment in order to get a new key made and gave us a price. So we set up the appointment for a week out. At the appointment a week later we are t appointment in order to get a new key made and gave us a price. So we set up the appointment for a week out. At the appointment a week later we are told that the cost we were quoted was wrong and it was going to be over $100 more than what was told to us on the phone and that whoever we spoke to gave us the wrong price. Well, we needed the duplicate key and we already made the appointment so we decided the go forward, but this seemed sort of duplicitous to me. Next we are told that they don't have our key type in stock and that they needed to order it. So we had made an appointment a week earlier, supposedly given the wrong price on the phone, and now despite having the car information at the time of appointment, nobody bothered to make sure the key we needed was in stock before we showed up a week later. We ended up calling a locksmith who was able to come to our house and make a duplicate key for less than the price we were originally quoted (the 'wrong' price) by this service center. I don't particularly like going to Toyota dealerships or service departments at all. We bought the Toyota we have used from a non Toyota dealer because that's how much I don't like dealing with people at Toyota dealerships, but in this case we decided to go ahead and use one anyway and this was the result. In my experience Toyota dealerships/service centers have been terrible. The sales people I have delt with have been pushy and tried to pull all kinds of sales tactics (even 'forgetting' to give me back my license after a test drive to try and make me come back). I only went to this place for a new key and never dealt with any sales people, but this experience only cements my overall view of dealing with Toyota dealerships/service centers. More

Took our vehicle in for 10,000 mile service also a recall for fuel pump. Car was done in record time. Arrived at 7: o’clock finished at 8:45 record time. I was thrilled with the service great job!!! for fuel pump. Car was done in record time. Arrived at 7: o’clock finished at 8:45 record time. I was thrilled with the service great job!!! More

Ben a wonderful service agent. Very friendly and professional. He is very knowledgeable and always helpful in making important service professional. He is very knowledgeable and always helpful in making important service More

There is simply no better buying experience than Centennial Toyota! This is my 6th car from them and I’ll continue to shop and recommend the fantastic staff. Centennial Toyota! This is my 6th car from them and I’ll continue to shop and recommend the fantastic staff. More

We bought a 2021 Highlander. We dealt with Olga. The process was smooth and easy. Minimum time. They were upfront, honest. And we felt that we paid a fair price for the vehicle. I would definitely d process was smooth and easy. Minimum time. They were upfront, honest. And we felt that we paid a fair price for the vehicle. I would definitely do business with them again in the future. More

Well organized, service representative displays professionalism no trick playing and accommodate customers with utmost care. professionalism no trick playing and accommodate customers with utmost care. More

Jason Kopecky is a wonderful service agent. Very friendly and professional. He is very knowledgeable and always helpful in making important service decisions. and professional. He is very knowledgeable and always helpful in making important service decisions. More

Was very pleased with this dealership specially with salesperson Jimmy Venegas who helped me with the purchase of my new car……. salesperson Jimmy Venegas who helped me with the purchase of my new car……. More

Manny was a great help in providing service. I rely on him for honest opinion of necessary work!. Thanks again! him for honest opinion of necessary work!. Thanks again! More

Very pleased with my service. Carlos Robles did a great job of communicating with me. When an issue with the shop occurred he was on the phone explaining the situation and that the original timeframe for c job of communicating with me. When an issue with the shop occurred he was on the phone explaining the situation and that the original timeframe for completion would be extended. Even though the service for my truck was longer than originally specified ,my day wasn’t shot because Carlos did a stellar job keeping me informed. More