Centennial Volkswagen - Service Center

Poor customer service. Never updated me unless I chased them down. Made an appointment for no reason. They kept my car for 5 days. A lot of bogus add ons that I had to r Never updated me unless I chased them down. Made an appointment for no reason. They kept my car for 5 days. A lot of bogus add ons that I had to reject. Salesman called to try to get me a new car and was extremely rude and pushy. Hoping u never have to go here again. Felt they didn't care much at all. More

Update: It's like going to the DMV. There are NO timely updates. You have to chase down the agent for what's happening with your car. No one picks up the phone. In the past I've had There are NO timely updates. You have to chase down the agent for what's happening with your car. No one picks up the phone. In the past I've had good experiences here, but since the ownership change it seems to be doing worse. It's nearly impossible to get someone on the phone, at least for servicing. I called a few weeks ago to see how much it would cost to get a front light bulb replaced, and they said I have to bring it in so they can evaluate it. When I called a Valvoline car center, they said right away it would be $20 to $30. Either the servicing department here was trying to see if they could get a much larger dollar amount, too lazy to look up my car and give me an accurate price, or too incompetent. I'm thinking about going to a different dealership from now on. More

Gabriel is the best tech, he is very nice and helpful and communicates all the problems with my car. communicates all the problems with my car. More

Agents were very kind and welcoming. It was hassle free, and no extra charges. Would come again. It was hassle free, and no extra charges. Would come again. More

Shadiest service department I’ve ever used! We have a 2024 Toas with 2,200 miles on it and can’t even drive it and no loaner car has been offered. Wouldn’t rec this dealership to anyone! We have a 2024 Toas with 2,200 miles on it and can’t even drive it and no loaner car has been offered. Wouldn’t rec this dealership to anyone! More

Terrón was fabulous! Friendly - great customer service - everything was done in a timely manner and great communication Friendly - great customer service - everything was done in a timely manner and great communication More

Always great service here probably why our 2013 GTI (Boo Boo) is still Alive & Well. (Shout out to your Maintenance Technicians)! We consider ourselves family here, treated as such we just purchased another Boo) is still Alive & Well. (Shout out to your Maintenance Technicians)! We consider ourselves family here, treated as such we just purchased another brand spanking new 2024 Kings Red GTI Autobahn (Boo Bee). Wife absolutely loves our 2013 so much so she won't drive the 2024 on any regular basis. Life is Good! More

I had a horrible experience , rude service and job unfinished. I was a loyal customer since I bought my car there. I will never go back! unfinished. I was a loyal customer since I bought my car there. I will never go back! More

David and staff were great and got it all done in a timely manner as I had additional items that had to be checked timely manner as I had additional items that had to be checked More

Travon Lane did a great job for me plus the entire service personnel who assisted me service personnel who assisted me More