Centennial Volkswagen - Service Center

Dropped our Jetta off for an oil change at 8:20 am by 11:15 we never received call. We then called to check on the status to find out they hadnt even attended to our vehicle yet. They just explained ther 11:15 we never received call. We then called to check on the status to find out they hadnt even attended to our vehicle yet. They just explained there was another vehicle with a lot of recalls that they are focused on. I dont mind that, however, when you're not given any follows up and its been almost 3 hours was poor service. We ultimately ended up canceling the oil change and picked up our vehicle because we needed it back by a certain hour. We ultimately have decided to give the service dept another shot. It seems they've had staff turnovers and the communication has declined. We are considering switching dealerships for future service if our next go-around isnt improved. More

5 stars because of Diego! He is great and always helps you out in any way he can. He is great and always helps you out in any way he can. More

Service was quick. Staff was knowledgeable. Vehicle was fixed the first time. I will be back Staff was knowledgeable. Vehicle was fixed the first time. I will be back More

I never going back to you dealer to buy a car and services When I have warranty you don’t care about service…. services When I have warranty you don’t care about service…. More

I was treated very well and the car was serviced in a good and proper amount of time. The Service advisor was very efficient and helpful. good and proper amount of time. The Service advisor was very efficient and helpful. More

Outstanding! Great team effort! Supportive, professional, and extremely knowledgable! Always welcoming and timely efficient! Feeling confident and satisfied with Great team effort! Supportive, professional, and extremely knowledgable! Always welcoming and timely efficient! Feeling confident and satisfied with service! More

I had an amazing service advisor Hugo! He was a huge help and I absolutely will keep going this dealership! And I have told all my friends how amazing they are!! He was a huge help and I absolutely will keep going this dealership! And I have told all my friends how amazing they are!! More

I worked with Hugo. He helped me work with my insurance company to get my windshield replaced. Additionally he had them to the active recall while the car was in the sho He helped me work with my insurance company to get my windshield replaced. Additionally he had them to the active recall while the car was in the shop. More

John Garcia was a very good service person. Nice and polite. Very good employee. Don't lose him. Nice and polite. Very good employee. Don't lose him. More

Excellent customer service. The facility is always clean. They never fail to wash my car before returning it. The facility is always clean. They never fail to wash my car before returning it. More