Centennial Volkswagen - Service Center

First, my technician, Carlos Robles, was outstanding. Friendly, attentive, and professional. He is the primary reason this is a 4-star rating and not a two-star rating. He should be recognized as a super Friendly, attentive, and professional. He is the primary reason this is a 4-star rating and not a two-star rating. He should be recognized as a superior employee. He's Five Stars. What I do have an issue with is that 1) I had to pay almost $200 for a diagnostic reading to tell me what I'd already found out from a FREE diagnostic reading at Autozone. I should not have to pay $180+ to be told what I already knew was wrong. Diagnostic readings should be free. And 2) when I picked up my car there was a long crack in the windshield that wasn't there when I dropped it off. I should have never been given my car back in such a state. I had to have the technician talk to the supervisor to get a promise to replace the windshield. That crack should not have happened and when it did the windshield should have been replaced immediately, for free, as part of the service. Now I have to bring the car back to have the windshield replaced. So in summary: Carlos - 5 stars Overcharged for a diagnostic - 1 star Cracked windshield on pick up - No stars Give Carlos a raise and quit charging people for diagnostics that they can get for free. More

Dave, from the Service Department, provided excellent service for our Taos. Dave was professional, committed, and a pleasure to work with. service for our Taos. Dave was professional, committed, and a pleasure to work with. More

Hugo was great! !! He made sure they had my car done and ready to go with the issue resolved same day :) !! He made sure they had my car done and ready to go with the issue resolved same day :) More

Extended warranty is overpriced and no financial assistance (i.e. 18 most. Interest-free) was offered. But decent experience overall. assistance (i.e. 18 most. Interest-free) was offered. But decent experience overall. More

David was great kept me upto date and had everything done in a timely manner. in a timely manner. More

I love David. He always helps me and out calls me with updates. He’s the best service provider. Hes very understanding and very kind. He always helps me and out calls me with updates. He’s the best service provider. Hes very understanding and very kind. More

My service agent Carlos was helpful. I got my vehicle at the time window that he said I got my vehicle at the time window that he said More

- "Value' and 'Recommended' packages were not offered. I become aware of them after receiving e-mail. - Estimate was about 400, below of actual cost, even though no new items were needed/added. - Vehic I become aware of them after receiving e-mail. - Estimate was about 400, below of actual cost, even though no new items were needed/added. - Vehicle inspection showing tread depth was not done, even though rotation and 4-wheel alignment were ordered. - Outcome of Multi-Point Inspection, was not reported. - Agent was kind of rude. More

Carlos has been very helpful from beginning to end. He went out of his way to ensure that everything was done to make sure I was happy. Very good experience and quick service. He went out of his way to ensure that everything was done to make sure I was happy. Very good experience and quick service. More

David is awesome! Friendly, helpful, honest. No xx and as a young woman who knows nothing about cars, I don't feel like I'm being taken advantage of. Friendly, helpful, honest. No xx and as a young woman who knows nothing about cars, I don't feel like I'm being taken advantage of. More