Central Autohaus

To Whom It May Concern, I am writing to formally document and express my extreme frustration with the experience I've had purchasing a vehicle from Central Auto Hauss. I HAVE FINALLY RECEIVED MY Pla document and express my extreme frustration with the experience I've had purchasing a vehicle from Central Auto Hauss. I HAVE FINALLY RECEIVED MY Plates, and Have a legal vehicle on the road. As a customer who entered this transaction in good faith, expecting honesty, professionalism, and transparency, I can unfortunately say that those expectations were not met. This process has not only been confusing and financially unfair, but at times personally disrespectful and threatening. From the outset, I was told that the purchase price included all fees, and that I would not incur any additional out-of-pocket expenses. However, the reality was far different: * I was told the vehicle had one owner and no accidents. Yet, after the contract was signed, I was informed it had been in an accident and the bumper was replaced. This was not disclosed in advance. * The mileage listed was incorrect, which I informed Mo about on February 19. * I inquired about the condition of the tires and was assured they were "all set and good." However, the rear tires are bald and will not pass Massachusetts state inspection. I have Mo's response in Text if needed. * There is a cracked driver-side mirror causing a blinker malfunction. * There is also a bullet hole in the passenger side of the vehicle -- something that should have been disclosed immediately but never was. These issues were not disclosed before the purchase and significantly affect both the safety and value of the vehicle. . I was misled about the vehicle's location, and even asked to lie to banks, stating I had the vehicle in my possession before I actually did. Upon delivery, the driver demanded $800 in cash before releasing the vehicle -- despite repeated assurances that delivery was included in the vehicle price. Under pressure, and not wanting to lose the truck, I agreed to split the cost. However, this expense was never disclosed or agreed upon Perhaps the most disturbing part of this experience was the way I was spoken to. At one point, I was called a "trashy client" and threatened with physical harm. I'm a hardworking father of three, with two children in college -- I entered this transaction in good faith, and I expected the same from the business. Central Auto Hauss presents itself as a dealership that prioritizes customer satisfaction, trust, and professionalism. In this case, that standard was not met. I have been a reasonable and cooperative customer throughout this process, and I have text and email documentation to support every claim I've made here. This has been one of the most frustrating and dishonest vehicle purchases I've ever experienced, and I strongly urge anyone considering a vehicle from Central Auto Hauss to proceed with extreme caution. -- A Customer Who Deserves Better More

I called in to check on my license plates, and John at the dealership was upset that I gave them a bad review. I called and left a voicemail for them, and I sent an email to them that went unanswered. I g the dealership was upset that I gave them a bad review. I called and left a voicemail for them, and I sent an email to them that went unanswered. I gave them an opportunity to reach back out to me, and see if we could reach a resolution. They didn't call or email me back. When I called to check on my plates, he threatened me, that he was going to leave a bad review for my business. With which he has never interacted. Kinda sad. I called the dealership and told them I was bringing a cashiers check. There was no one there when I arrived, not a single other customer which I thought was interesting. So, I expected that my car would be ready to go. It wasn't. The tires were also bald. It's illegal to sell a car in Texas with bald tires, and I pointed that out they offered to give me a credit for the amount of the tires. However, the credit they offered me was for their wholesale price. I got tires put on the next day by Discount Tire, which was the cheapest price I could find, but it cost me more than they offered. They also sold the car to me without the front right passenger side floor mat?I asked them about it, and they never responded to my email. 7 days later, after the air fresheners that they filled the car with dissipated, you could smell that this car was smoked in. So it seems like they tried to hide that fact. Super disappointing, and I would NEVER buy here again. Buyer beware. More

Fantastic 1st solo car-buying experience. I found the exact car w/low milage. The salesman was very kind, considerate, and patiently walked me through the process. The car handled beautifully I found the exact car w/low milage. The salesman was very kind, considerate, and patiently walked me through the process. The car handled beautifully, but needed some attention - missing rear view mirror & a lower side console panel, low coolant & wiper fluids - all immediately addressed. More

Very polite & professional to deal with. My car was exactly as described - love it so! My car was exactly as described - love it so! More

The dealership failed to communicate with me ar all. Absolutely no response. They want business? They lost a chance at mine. Absolutely no response. They want business? They lost a chance at mine. More

I spoke with Max who was attentive and efficient. I am following up with him next week. I am following up with him next week. More

Great experience, super easy. Asher was very knowledgeable, super nice an all around good place to get a vehicle, Asher was very knowledgeable, super nice an all around good place to get a vehicle, More

Salesman was rude and unwilling to work with me on price. Exchanged a few emails and he wouldn’t even offer any solutions in order to purchase the vehicle. Exchanged a few emails and he wouldn’t even offer any solutions in order to purchase the vehicle. More

Sales staff was not very helpful, nor did they seem to care. Only 2-3 associates working, more of an internet sales team. care. Only 2-3 associates working, more of an internet sales team. More

Great Buyer Experience. Great Selection. Great price. This dealer has a great variety of inventory and has it conveniently indoors. You can conveniently shop regardless of the weather outside. The staff This dealer has a great variety of inventory and has it conveniently indoors. You can conveniently shop regardless of the weather outside. The staff always listens and try to help the best way possible. Highly recommended. More