Central Buick GMC

THIS WAS BY FAR THE BEST VEHICLE BUYING EXPERIENCE I HAVE EVER HAD. FROM THE MINUTE I WALKED IN AND WAS GREETED, AND I EXPLAINED ALL MY CRAZY WISH LIST, EVERY ITEM WAS CHECKED OFF, AND I FOUND THE SPORTY, SO EVER HAD. FROM THE MINUTE I WALKED IN AND WAS GREETED, AND I EXPLAINED ALL MY CRAZY WISH LIST, EVERY ITEM WAS CHECKED OFF, AND I FOUND THE SPORTY, SO COOL LOOKING BUICK ENVISTA ST. THE SALESMEN, MOOSE, AND ROBERT WERE SO KIND AND ANSWERED MY MILLION QUESTIONS. FINANCE MANAGER MR. HOOD WAS SO EXPLANATORY, GOING OVER EVERYTHING. I AM OVER THE MOON EXCITED AND HAPPY ABOUT MY NEW PURCHASE MADE WITH CENTRAL BUICK OF WINTER HAVEN. THANK YOU, GENTLEMEN. More

My wife has taken her 2013 lacrosse to central buick for years for service. She bought tires and shocks from them and which they installed. one day I noticed that the front tires were getting bald within 20 years for service. She bought tires and shocks from them and which they installed. one day I noticed that the front tires were getting bald within 20,000 miles. the contract stated free tire rotation came with the purchase which she requested at service intervals. I decided to do it myself. When I took the rear driver's tire off, I noticed oil on the inside of the tire and noticed that it was coming from the shock. When I went to replace the shock, I noticed that the installer had clamped the piston in a vice or something and gouged it which caused it to leak. I will never take my car to them for service. More

I purchased a car on 8/16/2025 from dealership: Central Buick GMC, 1555 1ST ST S, WINTER HAVEN, FL 33880. I also purchased from them a GAP insurance, and an Extended Warranty. I financed the car, the GAP, Buick GMC, 1555 1ST ST S, WINTER HAVEN, FL 33880. I also purchased from them a GAP insurance, and an Extended Warranty. I financed the car, the GAP, and the Extended Warranty through GM Financial (the dealership choice of lender). Shortly after the transaction was concluded, I decided to cancel the GAP insurance ($999), and I filled up the required paperwork. Soon after that, I decided to also cancel the Extended Warranty ($3,346), and I filled up the required paperwork. I have been told that it takes between 6 to 8 weeks to complete the process and to refunds my account at GM Financial. As of today, more than 12 weeks later, the GAP refund was not credited to my GM Financial account (GM did not receive any check from the dealership). Also, it is more than 8 weeks now, and the Extended Warranty refund was not credited to my GM Financial account (the dealership sent the refund check on 10/21/2025, but maybe it got lost in transit, or the dealership sent it to the WRONG ADDRESS, either way, GM did not receive the check). I contacted the dealership via texts, emails, and phone calls, and Brandon (sales manager) told me that he will check the matter and get back to me tomorrow, which did not happen. I then talked on the phone with Jacob (finance manager), and he said that they sent the Extended Warranty refund check to GM and that it was deposited, and he also said that it is out of their hands now, and that I need to talk with GM Financial. He also said that it may take up to 3 MONTHS for GM Financial to apply the refund to my account. I contacted GM Financial twice and they told me that they did not receive any refund, and that if they got any refund, it takes up to 3 DAYS (not months) to be applied to my account. Brandon and Jacob did not attend properly to my inquiries, and they treated me with disrespect (Jacob even said that I need to stop harassing his team). Jacob also said that I did not purchase the GAP insurance and that I left the dealership with the wrong paperwork. Really, Jacob? Really? I want my refund ($999 + $3,346 = $4,345) sent to GM Financial AS SOON AS POSSIBLE, OVERNIGHT (I am paying interest on the $4,345 every day). I also want an apology for the way I was treated by Brandon and Jacob. I also filed a complaint with the BBB (Better Business Bureau), which this dealership does not appear to be a member of. Complaint was filed with the BBB 5 days ago (December 5, 2025) and still no response from the dealership. They did not reach out to me (they did not call or even sent an email). "GREAT" customer service. More