Central Chrysler Jeep Dodge RAM Fiat of Norwood

Extremely Poor Customer Service I purchased my Jeep Wrangler here 4 years ago. It was a horrific buying experience. Because it is around the corner from my home, I’ve been taking m I purchased my Jeep Wrangler here 4 years ago. It was a horrific buying experience. Because it is around the corner from my home, I’ve been taking my Wrangler here for oil changes, stickers, recalls and one repair for a faulty window regulator. Only once, when Amanda checked me in, did I have a good customer service experience. The other check in agents are sarcastic and condescending. After my last visit last week, I will not be returning to this service center. I would rather drive 30+miles to a service center that believes in good customer service and a good customer experience. These are your front line people, if they don’t know how to treat people, it’s a reflection on your entire dealership and operation. I would not recommend anyone buying a vehicle here or going for service there. More

Unprofessional Sales Manager The sales manager ( I believe his name was Bill) was not professional at all. My current lease was ending in less than 2 months and he refused to take The sales manager ( I believe his name was Bill) was not professional at all. My current lease was ending in less than 2 months and he refused to take my lease back. When my husband told him that we the lease was ending and we were looking to get a NEW CAR- he still refused. We told him we would not do business with him if that was the case. He threw my car keys back at us across the table and told us to "have a nice day." He got up and left abruptly without saying another word. Not exactly how you want to treat customers who are looking to negotiate a deal to give YOU business. The salesman, Cody, that we worked with was absolutely wonderful, but when it came down to the manager, he was far from friendly. The manager called me the next day to ask me if I had "changed my mind" and I was actually on my way to another Jeep dealership to get my new car. I wish I could have given Cody my business but unfortunately his manager was beyond unprofessional and rude and I would rather not give my money to someone like that! More

Shaun and the team is Always timely great communication t h a n k y o u v e r y m u c h. h a n k y o u v e r y m u c h. More

Best Dealership I have been coming to Central Jeep for over 10 years. I recently brought my Jeep in for a routine service appointment. As always, the service center, I have been coming to Central Jeep for over 10 years. I recently brought my Jeep in for a routine service appointment. As always, the service center, most notably, Shawn Nagle was amazing. The level of customer service is always outstanding. Thanks for taking such great care of me and my Jeep! Debbie More

Everything done quick and in good order They did great, Kevin kept me updated all the time. Offered coffee while I waited, picked me up when service was done. Service was good! They did great, Kevin kept me updated all the time. Offered coffee while I waited, picked me up when service was done. Service was good! More

They made my service appointment easy. It was a quick and easy process to drop of my car for the work which was completed promptly. easy process to drop of my car for the work which was completed promptly. More

Purchased a Van while living in another state. I found a van that was a little older than I wanted but it had the few extras that I have been looking for sitting on their lot. After I got through I found a van that was a little older than I wanted but it had the few extras that I have been looking for sitting on their lot. After I got through working with the salesperson the rest of the process was as smooth as it could be. In my experience the back end finance and delivery part of the new vehicle purchasing experience is usually the most challenging. Not this time. I was pleasantly surprised or find yourself surfing the internet and finding a vehicle on their lot do not hesitate. I never test drove the van nor have I ever stepped foot inside the dealership but I would do it again at Central of Norwood! More

Drove over an hour to take a chance with this unknown to me dealer; overall it was a surprisingly pleasant experience. Staff were all courteous, friendly and professional. Unlike the other dealerships I rec me dealer; overall it was a surprisingly pleasant experience. Staff were all courteous, friendly and professional. Unlike the other dealerships I recently visited Centrals used vehicle pricing was fair and honest. More

Swan was very helpful Right from the beginning Shawn was very helpful and made the entire experience seems less. Would recommend it to my friends at any time. thank you. Right from the beginning Shawn was very helpful and made the entire experience seems less. Would recommend it to my friends at any time. thank you. nick More

Purchased a Pre-Owned 2014 Toyota Tacoma From the moment the phone messages started, all staff were extremely helpful. From Bill Gorman - Sales Manager to Brian Hunt - Sales Associate to Jus From the moment the phone messages started, all staff were extremely helpful. From Bill Gorman - Sales Manager to Brian Hunt - Sales Associate to Justin and Andrew - Finance Directors, everyone was very accommodating, helpful and full of information. I had to make one phone call to my Insurance company and bring a check from my bank - EVERYTHING ELSE WAS TAKEN CARE OF BY THE STAFF AT CENTRAL! The girls at the front desk were all pleasant and made you feel welcome! I would definitely send friends and family to Central! More