Central Chrysler Jeep Dodge RAM Fiat of Norwood

Responded well to major problem w/new-to-me '16 Jeep First off, Shawn is ALWAYS terrific! Smart, conscientious and prompt in keeping me up-to-date usually via text as to what's going on. I've had pleas First off, Shawn is ALWAYS terrific! Smart, conscientious and prompt in keeping me up-to-date usually via text as to what's going on. I've had pleasure of working with him many times. Also a shout out to Nick for listening and acknowledging the seriousness of problem, taking ownership AND fixing it to my present satisfaction. It is only a couple of days post-service visit; however my Patriot seems to be running perfectly. While I wish that this service visit had been unnecessary, everyone in service and Dan in rentals treated me great. Although I went in quite angry about the major problem after only 4 wks of ownership, I left feeling good about how I was treated and the problems' resolution, Thank you to all! Jeanne Black More

New Ram!! Shawn and His manager Nick are standout characters. Took good care of my serious issue with my brand new Ram. Figured out a way to make it work in syn Shawn and His manager Nick are standout characters. Took good care of my serious issue with my brand new Ram. Figured out a way to make it work in synergy with sales and parts departments. More

Excellent from appoint making to picking up my car ! From the phone call with Bill - to my Greeting from Amanda when I arrived at the service center in Norwood, my experience was excellent! Amanda answer From the phone call with Bill - to my Greeting from Amanda when I arrived at the service center in Norwood, my experience was excellent! Amanda answered all my questions and is always very knowledgeable and helpful. She kept me informed, during the day of the progress and notified me when it was time to come and pick up my vehicle. Dan in the rental department supplied a rental car that was comparable to my vehicle; so that I was not be inconvenienced by a rental that would cause any difficulty to me during my day. I will always recommend Central for service! More

My 4 year old van was still under warranty and the transmission failed. Took them 10 days to even BEGIN to look at it and tried dismissing it as having too much fluid - it didn’t. I had to argue with transmission failed. Took them 10 days to even BEGIN to look at it and tried dismissing it as having too much fluid - it didn’t. I had to argue with the “service advisor” after she basically said i was being unreasonable. From then on, dealt only with the service manager. He was better but communication was still a massive issue. I had to constantly call for updates, usually left messages, and sometimes didn’t get a call back. In total, it was 23 days from towing in to getting it back. I completely understand it was a major job, but there’s zero excuse for the lack of action when it first went in, and for the failure to communicate effectively with me. Only once in 23 days did they call me without me having to call them first. Just an awful, awful experience. More

Terrific as always. Very reliable and prompt ..,,,,,.,, I would highly recommend central Jeep for purchase and service! Amanda was always available to m as always. Very reliable and prompt ..,,,,,.,, I would highly recommend central Jeep for purchase and service! Amanda was always available to me. Responded immediately! More

Recall and inspection sticker This was an easy service visit, but the service staff was on time and very helpful The did an annual inspection as well as the recall This was an easy service visit, but the service staff was on time and very helpful The did an annual inspection as well as the recall More

Amanda I dealt with Amanda over the phone regarding service to much wiper blades and an engine noise. Amanda was pleasant to deal with, and kept me up to da I dealt with Amanda over the phone regarding service to much wiper blades and an engine noise. Amanda was pleasant to deal with, and kept me up to date on the work needed and when my vehicle would be ready for pickup. More

Car engine noise at 85,000 miles was covered under warranty Shawn was a pleasure to work work. Very professional and got the job done in a day! I was expecting it to be a pain since it was a fix under warrant Shawn was a pleasure to work work. Very professional and got the job done in a day! I was expecting it to be a pain since it was a fix under warranty. Nope! Very seamless. This department stands by the customer. Highly recommend. More

Excellent Experience Excellent experience, would highly recommend to anyone looking for a new or used car. Fast, reliable and a great inventory of cars. Really enjoyed the Excellent experience, would highly recommend to anyone looking for a new or used car. Fast, reliable and a great inventory of cars. Really enjoyed the experience overall. More

This place is great Had nothing but a great experience here. From the time I walked through the door until I left with my new vehicle it was nothing but the best. I highl Had nothing but a great experience here. From the time I walked through the door until I left with my new vehicle it was nothing but the best. I highly suggest seeing Jonathan Mercado! Class act and he will get you into what you need and want. Definitely will be going back when the time comes. More