Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Routine Service This was our first routine service on our Jeep. Our experience with the purchase was great & we received that same great customer service experience. This was our first routine service on our Jeep. Our experience with the purchase was great & we received that same great customer service experience. The guys on the Jeep side also added rails that we needed for our Ski rack while the car was in for service. More

Costumers service Shawn Nagle was very polite and he took care of my car when I dropped it for services. He asked me to wait for him at his window and the service was g Shawn Nagle was very polite and he took care of my car when I dropped it for services. He asked me to wait for him at his window and the service was great. More

Everything went smoothly. I expected the repair to take a couple days, but they were able to diagnose and repair my car in one day. I just wish Shawn had texted me as agreed. I expected the repair to take a couple days, but they were able to diagnose and repair my car in one day. I just wish Shawn had texted me as agreed. I missed his phone call due to meetings and I didn't get any updates until afternoon. However, I appreciate the information provided once we did speak. Shawn very professional and did everything he could to minimize the cost of the repairs. More

Easy to get an appointment but recall didnt get done. It was easy to get an appointment and my headlights got fixed easily and for a good price. However, I also dropped my car off for a recall repair as w It was easy to get an appointment and my headlights got fixed easily and for a good price. However, I also dropped my car off for a recall repair as well that never got done. No one could explain to me why it didnt get done other than it wouldnt be done on Saturday. I had to call on Saturday at 4:45 pm to ask the status of my car and the girl just said I could pick it up by 5. Unfortunately we live exactly 15 minutes away and wouldnt have made it on time. Not a huge deal because I could use my boyfriends car in the meantime but I was without my car from Friday night until late Sunday morning. More

Professional, knowledgable and customer-focused service I was an out-of-town walk in customer thinking I needed a quick repair. The actual situation required a big bill and entailed me having to spend the I was an out-of-town walk in customer thinking I needed a quick repair. The actual situation required a big bill and entailed me having to spend the night in town to wait for the work to be completed. The team not only fit me in initially, but when the news became "bad" (much more time, big price, unexpected rental car & hotel bill), they did an excellent job of explaining the situation, detailing the work required, and committing to a time table. In particular, Pete at the counter was knowledgeable, courteous and professional. He even got the service tech to write detailed review for me. I was a walk-in and clearly not a regular. The whole team did a good job, explained bad news professionally, and ultimately solved my problem. It is tremendous to see a well run, professional service operation. More

Excellent Customer Service Flexible, Accommodating, Professional. Pete was extremely helpful; focused on creating a great customer experience for me. Kevin and the Central CJD o Flexible, Accommodating, Professional. Pete was extremely helpful; focused on creating a great customer experience for me. Kevin and the Central CJD of Norwood staff did a terrific job--I will continue working with this site and this staff moving forwards! More

Great experience Shawn told 1.5 hours and that is how long it took. Made my appointment over the phone. They took me as soon as I showed up. Kept me in the loop of wha Shawn told 1.5 hours and that is how long it took. Made my appointment over the phone. They took me as soon as I showed up. Kept me in the loop of what was happening. Thank you Sean Lyon More

Customers Count Bill the service advisor is just awesome, he knows how to treat & take care of customers. Overall the dealership has one of the best service departme Bill the service advisor is just awesome, he knows how to treat & take care of customers. Overall the dealership has one of the best service departments I've ever dealt with. More

Wrong part I came in for service and the wrong part was ordered I have to come back weeks later to get the same thing I need I came in for service and the wrong part was ordered I have to come back weeks later to get the same thing I need More

Friendly fast seevice Kevin was super nice, polite, prompt and professional I love my Jeep that was purchased at this dealership- today was a service visit for oil change Kevin was super nice, polite, prompt and professional I love my Jeep that was purchased at this dealership- today was a service visit for oil change I never received my net for the back of the Jeep as promised by Mark Weismann which was very disappointing More