Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Worst dealership I’ve ever dealt with. I made an appointment for a new tire and the woman I spoke to told me my tires were covered under warranty but when I got there, that wasn’t the case. I made an appointment for a new tire and the woman I spoke to told me my tires were covered under warranty but when I got there, that wasn’t the case. Central also did a recall on my car, they told me it was quick and would take 20 minuets. I sat there for 3 1/2 hours. When my car was “all set” I got in and drove a quart mile and a bunch of lights came on and my car was idling way to high and at a complete stop was about to bog out. I brought it back they ran a diagnostic and told me it was fine. I got back in and my check engine light came on. I felt like they were trying to push me out the door and they weren’t listening to me. I told them to put me in a rental and call me when the figured it out, which they did. The service manager was rude and gave me attitude because I wouldn’t believe her when she said my car was fine. I felt like she was trying to push me out the door. Shawn nagle was the only respectful and helpful person I dealt with. More

Saturday In and our fast, and they remembered my Wave benefit too. Comfortable waiting area and free coffee is nice. i am a high mileage driver, so I’m here of In and our fast, and they remembered my Wave benefit too. Comfortable waiting area and free coffee is nice. i am a high mileage driver, so I’m here often. More

Good service. I came in for a tire rotation and a oil change. I was in and out in a hour with no issues. Thank you for acknowledging my appointment time. I came in for a tire rotation and a oil change. I was in and out in a hour with no issues. Thank you for acknowledging my appointment time. More

Not a bad experience Went for an oil change and was told I had my tires rotated but the pressure gauges for each tire seem to be the same from when I bought it in! So I’m Went for an oil change and was told I had my tires rotated but the pressure gauges for each tire seem to be the same from when I bought it in! So I’m not sure if the tires were rotated. More

Oil Change Account was Found and Attached I was supposed to get free oil changes, but there wasn’t a business account attached to the VIN, but since first oil changes are free, it wasn’t an is I was supposed to get free oil changes, but there wasn’t a business account attached to the VIN, but since first oil changes are free, it wasn’t an issue this time. Also, since free rentals were offered, I was able to go to work for a couple of hours instead of sitting in the waiting room. Later when I spoke to the original dealer and got the account info regarding free oil changes, I texted Lisa and her manager was able to attached the free oil chang account to my van so I wouldn’t have any problems in the future. More

2016 Jeep Detailing Central Jeep did a GREAT JOB on the detailing of our 2016 Jeep Patriot ... The Service folks were kind and courteous ... Work was done earlier than ex Central Jeep did a GREAT JOB on the detailing of our 2016 Jeep Patriot ... The Service folks were kind and courteous ... Work was done earlier than expected and they called right away. More

Great customer service Katie made it so easy & answered all of my text messages promptly . Dropped it off the night before and it was done by 9am . A good visit. Katie made it so easy & answered all of my text messages promptly . Dropped it off the night before and it was done by 9am . A good visit. More

Service is Horrible Horrible service. Only care about taking your money not actually making sure the issue is resolved or that your satisfied. Was harassed every day that Horrible service. Only care about taking your money not actually making sure the issue is resolved or that your satisfied. Was harassed every day that I had a rental to bring it back. More

A friendly and welcoming Place A great service center, friendly, courteous, welcoming and very accommodating. The only remark is that it takes them a long time (1.5 hours) to do an A great service center, friendly, courteous, welcoming and very accommodating. The only remark is that it takes them a long time (1.5 hours) to do an oil change! All of that with Shaun hounding the tech to get on it! Thank you Shaun. More

Shawn If you go, try and deal with Shawn. He’s a straight shooter and goes out of his way to keep you posted on the status of your vehicle. I had about 3k w If you go, try and deal with Shawn. He’s a straight shooter and goes out of his way to keep you posted on the status of your vehicle. I had about 3k worth of work done to a newer Jeep with a lot of miles on it. He got a few big items done for far less. The guy is great. More