Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

You go above and beyond for your customers I recently had an oil change performed on my 2016 Jeep Wrangler and while there they took care of my inspection sticker for me. I can say that was a h I recently had an oil change performed on my 2016 Jeep Wrangler and while there they took care of my inspection sticker for me. I can say that was a huge weight off my shoulders and it took less than an hour of my time. More

rip off We got a brand new jeep wrangler unlimited on June of 2016. That was our second jeep and we were thrilled for our new car. However, this excitement di We got a brand new jeep wrangler unlimited on June of 2016. That was our second jeep and we were thrilled for our new car. However, this excitement didn't last long, About 3 months into our lease it rained and the car started to leak on the driver and front passenger doors. This wasn't just a little drip here and there but there were puddles approximately 1-2 inches deep on the floor mats of each side. We took the car back to a nearby dealership hoping they would be able to fix the issue but sadly they were not. After another try at that dealership and being told we would have to pay the next time we brought it back, we decided to take it to get serviced at Central since that's where we started. We brought the car to Central to try and fix that specific issue about 6 times. We also over the short period of time of our lease our GPS would have moments where it would time out and not work properly, our TPM indicator went on after a very cold bout of days and even after bringing it to the dealership mins after leaving the lot it went on again and lastly a mysterious cracking/rattling noise coming from behind the dash area which I had to drive down just to take the tech out on a drive to duplicate the noise. Even after that the tech still had a challenging time duplicating the noise but eventually was able to. We were told it was fixed but the moment I left the lot the sound was there and continues to be there to this day. All of these issues but none were resolved. Not only was the issue not resolved but we got the impression that no one really cared that we were having this issue with our brand new jeep. For a company that prides itself on customer service you would think that after seeing the same customer almost visit over a short period of time for the same issue you would interject and try to come to a resolution or at least get them in touch with someone who can. This didn't happen once. Each visit to the dealership represents a 2 hour commute there and back, hours missed at work, gas money to drive down there, days and sometimes weeks of having to use a rental car while it was being serviced and not to mention the ridiculous monthly payment we are already dishing out for the lease payment. Once we decided that trying to return the car was our best option we looked to Central to help us, since they sold us the car. You would think a company would want to stand behind their product. We drove down there and walked away feeling like what we had been experiencing was insignificant. We were offered to pay another service visit but after months of visits why would we want to keep going through that? We wanted to work something out that would enable us to walk away with no leaky car but they gave us no viable options, only ones that worked in their best interest. More

Consistently terrible This dealership overall is incompetent and deceitful. I have had consistently poor service: never fixing things the first time, trying to charge me fo This dealership overall is incompetent and deceitful. I have had consistently poor service: never fixing things the first time, trying to charge me for items under warranty, and telling me I need things I don't. The service department managers are sneaky, uncooperative and disagreeable. For example, I had a cracked side view mirror and they told me I needed the entire assembly for $650. They couldn't do the work right away so I walked down the hallway to their parts department and discovered that I could buy the mirror for $175 and was able to easily replace it myself. Another example: My Check Engine light lit intermittently. They told me at 10,000 miles and again at 22,000 miles that it was because I overfilled the gas tank. I said I didn't ever do that and they said just to ignore it unless it stays on for several days. When it did, at 45,000, they refused to cover the repair. I have changed dealerships More

Recall nightmare Horrible and dishonest service department, bought a 2011 Chrysler 300c that had an open recall on the air bag harness, they "inspected" them cleared t Horrible and dishonest service department, bought a 2011 Chrysler 300c that had an open recall on the air bag harness, they "inspected" them cleared the code and never replaced the faulty harnesses. Brought it back when the same problem presented itself just a month later! They claimed that the recall had been dealt with and that any further work would be out of pocket, even though it's throwing the SAME code as before. I advise anyone to stay far away from Central Chrysler! More

Totally disappointed with the service department! I dropped off my Grand Cherokee for a diagnostic check and warranty work the night prior for a scheduled appointment. My wife called during the day a I dropped off my Grand Cherokee for a diagnostic check and warranty work the night prior for a scheduled appointment. My wife called during the day and was told she would know when the vehicle was ready when they did. No estimated completion time, no sorry for not updating you, just a simple good bye. I recontacted the dealer at 3:30pm only to be told they would not complete our services today and would need the vehicle for another day. Not something you expect to hear especially if you had a scheduled appointment. No reason for the delay was give when I went to pick up the vehicle, again just a simple sorry. Not only will I not use this dealership again, the odds of me buying another Jeep/Chrysler product are less than zero. More

Very satisfied!! Worth the visit-no sales pressure to buy a car. I only have 2 items I had to address and they were handled right away. I had 1 new part that had to be Worth the visit-no sales pressure to buy a car. I only have 2 items I had to address and they were handled right away. I had 1 new part that had to be replaced and was ordered on delivery and 2 extra concerns that were left with the service department which I hope will be fixed and accepted by me. After this is fixed my rating will be so high for this dealership because they will have gone way beyond the expected service for their vehicles. If they treat everyone the way they have treated me then they should get a great rating from Dodge. Come this Tuesday the 19th of July or whenever they fix my Dodge Dart- They will get another great rating from me. More

Awful Customer Service I went in for a routine oil change and ended up stranded on the side of the road because they never put the drain plug back in! When I called the serv I went in for a routine oil change and ended up stranded on the side of the road because they never put the drain plug back in! When I called the service department to tell them what was going on they made me feel as if it was my fault. They told me my "low oil pressure" sensor could be faulty as it was going off and the service technician told me to come back. At this time I was 20 minutes away from the dealership and did not feel comfortable turning around to continue to drive if I did not have oil in my car. The service tech told me to check to see if I had oil in my car. I called the dealership back immediately to inform them there was no oil in my car and there was oil underneath my Jeep. After explaining to the service technician that I was a female standing outside in the 20 degree weather, at night in an area I did not know, they finally sent a tow truck to my location. I then asked if they planned on providing me with a vehicle to get home. The manager explained I would probably need to find a ride. I had to insist on getting a rental car, which ended up being on my expense. After I had not heard from anyone the following day, I had to call to make sure my car was even being worked on. They told me my vehicle was fixed and supposedly did not run "completely out of oil". Now, one week later, neither the service technicians or managers have called or apologized and I am still in the process of getting my money back. One of the business employees even stated, "these things happen everywhere," referring to the faulty oil change and inexcusable customer service. I will never bring my vehicle back there and would encourage people to avoid this dealership at all costs! More

Worst service department 2 months to have engine replaced due to there negligence after forking over 3.300 dollars I get back a filthy and damaged vehicle which they refused t 2 months to have engine replaced due to there negligence after forking over 3.300 dollars I get back a filthy and damaged vehicle which they refused to repaire do not I repeat do not use there service department More