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Central Florida Chrysler Jeep Dodge Ram - Service Center
Orlando, FL
6,174 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,174 Reviews of Central Florida Chrysler Jeep Dodge Ram - Service Center
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September 30, 2019
2.5 hours for an oil change?!?! I set up an appointment for 12:00 and arrived 10 minutes early. There was a long line but it seemed be moving fast. It took over 10 minutes to talk to I set up an appointment for 12:00 and arrived 10 minutes early. There was a long line but it seemed be moving fast. It took over 10 minutes to talk to someone. After explaining that all I wanted was what was included in the service package I got when I purchased the truck, I was told it would be about an hour. No problem, we’ll go get lunch. Come back an hour and ten minutes later and I see my truck parked in a space behind the lube quick lube bays. Thinking it was done I went inside to complete the paperwork and get my keys. Nope. They hadn’t even started on it. I was told they’d pull it in right then and it would be 30 minutes tops. Well they did pull it into the garage but it took over an hour to get the oil change done. I can’t imagine being profitable if it takes that long to complete a simple oil change. The concept of having so many “specialists” to take care of the customer instead of a single desk is obviously not working More
by edmacleod
Verified CustomerEmployees Worked With
The guy I was scheduled online to take care of me never arrived. Gio was they guy I sat down with.
September 29, 2019
New to service centers Never had experience with dealership service centers and didn't know what to expect.Justin took good care of me and walked me through on everything.pu Never had experience with dealership service centers and didn't know what to expect.Justin took good care of me and walked me through on everything.purchased car from same dealership 4 months prior trading in a 15 yo car I owned and serviced at independent car services.they found a major problem and gave me a rental for a few days and now I have my car back it runs better than ever.thank you Justin for everything! More
by Shaker2015
Employees Worked With
Sam ojeda,justin (service)
September 27, 2019
Friendly Staff was very friendly and helpful. Really tried to help resolve my issue. Understood time was an issue for me and was respectful of my needs Staff was very friendly and helpful. Really tried to help resolve my issue. Understood time was an issue for me and was respectful of my needs More
by lisa.tanner
Employees Worked With
Robert
September 26, 2019
Great customer service Justin kept me updated with my vehicle status through voice mails since I never was able to answer his call, but still he left a message and explained Justin kept me updated with my vehicle status through voice mails since I never was able to answer his call, but still he left a message and explained everything. When I got there he and Sean explained in detail what's going on with my car and why should I repair this and that ... Etc. Very very helpful. I loved my visit and how they showed me on site all the issues under my car that I'd never have seen otherwise. Thanks a lot for your help, I'll be back soon. More
by Cary
Employees Worked With
Justin from service departments and Sean from the shop and repairs
September 24, 2019
Was really great attention! Everyone in this dealer are very polite and fast with the attention, and I very thankful for the services in all areas that I needed it, thank you! Everyone in this dealer are very polite and fast with the attention, and I very thankful for the services in all areas that I needed it, thank you! More
by Irma
Employees Worked With
Gio Lebron
September 24, 2019
Best attention What can I say about Tery?? Best person ever, best attention ever. She is unique. I never received before a attention like this. Tery : Happy Birthd What can I say about Tery?? Best person ever, best attention ever. She is unique. I never received before a attention like this. Tery : Happy Birthday and God bless you More
by José paredes
Employees Worked With
Teri Cornelius
September 23, 2019
Recall Great service , very punctual and very polite advisor! I scheduled the service by phone the other day and was attended at the scheduled time. I will b Great service , very punctual and very polite advisor! I scheduled the service by phone the other day and was attended at the scheduled time. I will be back for sure. More
by Leonardo Barbosa
Employees Worked With
Gio Merced
September 18, 2019
Service Brought my car for regular service. Shawn - service advisor- explained the service needed. He was very honest and did not feel pressure to perform un- Brought my car for regular service. Shawn - service advisor- explained the service needed. He was very honest and did not feel pressure to perform un-necessary work. Would recommend. More
by jmchaconjr
Employees Worked With
Shawn
September 17, 2019
Great Service! Eli was very professional, friendly, and provides the best customer service. I will definitely be bringing my car back in the near future for service. Eli was very professional, friendly, and provides the best customer service. I will definitely be bringing my car back in the near future for service. More
by RHON
Employees Worked With
Eldar Guliev
September 17, 2019
Service Great service, my advisor Justin was great, very friendly I would definitely go back. Waiting room very clean . Took care of me quickly. I would defin Great service, my advisor Justin was great, very friendly I would definitely go back. Waiting room very clean . Took care of me quickly. I would definitely buy another vehicle from them. More
by pboyle6248
Employees Worked With
Justin Perry
