Central Florida Toyota

I brought my 2013 Tundra in on 5/1/2025 for them to replace a broken navigation screen. When I placed the service appointment, I provided them with the vehicle VIN and the model of the navigation scre replace a broken navigation screen. When I placed the service appointment, I provided them with the vehicle VIN and the model of the navigation screen to order. When I dropped off the vehicle on 5/1, I signed as the responsible party to pay for the screen. While this was an insurance item, I was taking responsibility for payment. At that time, they did not discuss that the payment needed to be made in advance. I called on 5/5 to get the status of the vehicle. I talked to Maggie Nero. She could not tell me if the part was even ordered yet and could not provide me with an ETA. She said her parts manager was out and could not give me a status. I did mention on 5/5 that the check from the insurance was sent to me which she was ok with. I called again on 5/7 and she still said her parts manager was out and could not tell me if the part was even ordered. On 5/8, I finally got a call from Gonzalo Gstolaza and said that the part was not ordered because payment in full was needed first. I explained that I signed the authorization in advance for the part which he agreed should not have mattered and apologized that the part was not ordered. I attempted to call Steven Varella, the service manager 2x, but never received a call back. I would avoid this dealer at all costs. The left hand does not know what the right hand is doing and their record keeping system is manual at best. When you walk into the service area, you will see 20 - 40 people waiting to pick up their cars, which is an indication of their poor service. They had all the information they needed when I placed the service to order the part. They could have told me they needed money up front when I dropped off the truck, which I would have gladly done. However, given their poor customer service, team member training and poor record keeping, they never ordered the part and held onto my truck for 8 days until I got a clear explanation. More

Niri your amazing thank you for all your help. I’m so happy with my new car. I’m so happy with my new car. More

EXCELLENT SERVICE, 100 % RECOMMENDED BY CENTRAL FLORIDA TOYOTA, EXCLUSIVELY TO MISS WENDY VIVAS, WHO WAS THE ONE WHO SERVED ME TOYOTA, EXCLUSIVELY TO MISS WENDY VIVAS, WHO WAS THE ONE WHO SERVED ME More

Went out of their way to meet my needs. Very satisfied with the service provided by Carlos and the finance office. I purchased a Gold Certified, one owner SUV. Love it. All of our vehicles Very satisfied with the service provided by Carlos and the finance office. I purchased a Gold Certified, one owner SUV. Love it. All of our vehicles have been purchased from Central Toyota. They are trustworthy. More

Excelente la asesoria y la atención de Ricardo, me ayudo en la compra de mi nuevo Toyota 2025, agradezco mucho a Central Florida Toyota por hacer mis sueño realidad en la compra de mi nuevo Toyota 2025, agradezco mucho a Central Florida Toyota por hacer mis sueño realidad More

Great experience working with Javier and Luis. Special thanks to Javier for delivering the car to me in Palm Beach. Special thanks to Javier for delivering the car to me in Palm Beach. More

Voy hacer referencia directa al representante de ventas que nos atendio, su nombre es Jean Servodio, un joven muy amable, respetuoso, con gran conocimientos de los productos a ofertar y con una paciencia I que nos atendio, su nombre es Jean Servodio, un joven muy amable, respetuoso, con gran conocimientos de los productos a ofertar y con una paciencia INCREIBLE, gracias Jean por tu amable atencion y de seguro te recomendaria con mis amigos o cualquier persona que desee comprar un TOYOTA. More

Very good and friendly customer service, highly recommended. They really try to fix any issue fast for you recommended. They really try to fix any issue fast for you More

Terrible service. Over $6,000 spent on service and the car came back worse than before. Stay away from this place. Over $6,000 spent on service and the car came back worse than before. Stay away from this place. More

great service kind attendance always they try to satisfy the customer and find solutions to client's needs the customer and find solutions to client's needs More