Central Florida Toyota

Rod Harding-excellent service advisor I have 2000 Celica GTS and Rod and his team of technicians have done a wonderful job of keeping her running with maximum efficiency. Rod is profession I have 2000 Celica GTS and Rod and his team of technicians have done a wonderful job of keeping her running with maximum efficiency. Rod is professional but friendly, explaining the details of my service in laymans terms v More

Friendly, quick and convenient Had such a great experience buying my new car! Shawn was able to work with my schedule and made the entire process very easy for me! Had such a great experience buying my new car! Shawn was able to work with my schedule and made the entire process very easy for me! More

Cirri Pierce Service Assistant Manager I have been working with Cirri Pierce at Central Florida Toyata for 13 years and I have driven 3 vehicle for 615,000 miles and I have not had any maj I have been working with Cirri Pierce at Central Florida Toyata for 13 years and I have driven 3 vehicle for 615,000 miles and I have not had any major problems. Cirri always provide me with honest and professional recommendations. My children drives another brand and I am trusting Cirri to service my children vehicles. More

Excellent service Sam always gets me in and out fast. He explains what needs to be done and appropriate cost. He also explains what is safe to wait if I can't afford ev Sam always gets me in and out fast. He explains what needs to be done and appropriate cost. He also explains what is safe to wait if I can't afford everything at once More

Great service at central Florida Toyota. Rod Harding was very nice and helpful. He answered all the questions I had and made the whole process very easy a service at central Florida Toyota. Rod Harding was very nice and helpful. He answered all the questions I had and made the whole process very easy and fast. More

Great service Every time I pull into Central Florida Toyota I receive excellent, efficient service and my last visit went smoothly and quickly! Cirri Pierce was pr Every time I pull into Central Florida Toyota I receive excellent, efficient service and my last visit went smoothly and quickly! Cirri Pierce was prompt and pleasant (as always) and my service appointment time proceeded as scheduled - I have been a customer for close to 20 years because of Cirri and her truly excellent service! More

Quick fast and friendly service The atmosphere was nice and clean The technicians were friendly the customer service was friendly everything in all it was nice service The atmosphere was nice and clean The technicians were friendly the customer service was friendly everything in all it was nice More

Awesome Very accommodating love toyota the people are awesome to work with and the vehicles are great Service dept is always honest and helps out any way pos Very accommodating love toyota the people are awesome to work with and the vehicles are great Service dept is always honest and helps out any way possible More

Sad place Called to make an appointment for a Special Warranty repair (Prius Dash display intermittently blanking out). Was told that if we could arrive by 7:30 Called to make an appointment for a Special Warranty repair (Prius Dash display intermittently blanking out). Was told that if we could arrive by 7:30PM a loaner car would be available. (we live about 45 minutes away. Arrived on time and then the story became "The rental person has left for the day". I explained to the service tech that we called about one hour ago before we came. He summoned the evening manager who came out and before I even opened my mouth said "there is no record in the log that you phoned.". Basically calling me a liar. So I pull out my phone and show him the recent calls and say "Is that your appointment number?", "Yes", "Is that a call to it an hour ago lasting 11 minutes?", "yes" , "Would you apologize for insinuating I lied?", "No." , "Do you mind if I call the general manager tomorrow and raise this issue with them?", "Go ahead he will believe me." We started to leave when he said "the girl is still here do you want the rental or not?" I mention this is a recall loaner and he said "We don't have loaner cars, we have rental cars. You leave your Prius and the tech will test your vehicle and if the problem is present the rental will be reimbursed otherwise you will be responsible for the rental." I read to him from Toyota's recall instructions to the dealer. It is available here http://media.fixed-ops.com/toy_campaigns/pol12-05.pdf Quoting "This condition is primarily found in cold weather climate conditions. When the vehicle is brought to your dealership it may no longer be in a climate which allows duplication of the condition. If this occurs, please verify with the customer that the experienced condition is in accordance with this Warranty Extension and proceed with replacement of the combination meter. " It clearly states that if the condition can't be duplicated the dealer is to accept the owner's description of the failure and proceed with the repair. In other words if the condition can be duplicated fix it, if the condition can't be duplicated but the owner says the dash display goes blank fix it. He insists Toyota's written instructions are wrong and he is right. The car is not safe to drive with this condition according to Toyota. The final insult was trying to rent the *^%&&^ car. My wife gives her the drivers license and we wait while the paper work. is done. Then comes a long argument that the insurance package is mandatory. I explain I pay for rental coverage through American Express (PS: you should look into The AmEx program if you rent often and typically buy collision coverage from the rental company. The AmEx program is primary coverage and is $24.94 for the entire rental up to 40 days. Compare that to the typical $15 per day from the rental company.) Only after she is unable to show me in writing that insurance is mandatory does she changes her tune and let's my wife sign the papers. Then I hand the representative my Amex card. and she says "oh I'm sorry but the card must be in the same name as the driver no exceptionms" At this point we simply leave in disgust. At no point did I raise my voice , call anyone a name or get vocally angry. In the end I called Toyota and they called Penske (parent company). The rental became a loaner, no credit card needed and the repair was done but it took weeks for this process to culminate. I realize that everyone has a different experience. but having my honesty questioned "no record you called", then being told the clear language in the Toyota Special Warranty was wrong. and topped off with the smug remark to complain all I want but his boss will ignore me; clearly says there is something wrong at this dealership. You have choices in this market. Consider a different dealer. More

Great service by sales rep David Z Our experience was superb, great service by the manager AK AND DAvid Z. Area was clean, customer service was outstanding. I would definitely return fo Our experience was superb, great service by the manager AK AND DAvid Z. Area was clean, customer service was outstanding. I would definitely return for future purchases here More