Central Florida Toyota

Always a pleasant experience! I purchased a Camry about a year ago and have brought it in only a few times for oil changes or any general check ups. Carlos is always extremely atte I purchased a Camry about a year ago and have brought it in only a few times for oil changes or any general check ups. Carlos is always extremely attentive to any questions or concerns I may have. He has a great attitude and personally exceeds my expectations for outstanding customer service! I would definitely recommend him to any current or future clients. Carlos Estrada sets the bar high for this Central Florida Toyota location. More

GREAT SERVICE Once again I did not receive a survey for the maintenance job and I just want to let you guys know that Sam always does a fantastic job and takes good Once again I did not receive a survey for the maintenance job and I just want to let you guys know that Sam always does a fantastic job and takes good care of our car - Very please with our new Toyota - was in for the first time for maintenance - out special service man always - Sam Vaccarco - always does a wonderful job of taking care of our car - appreciate him so much - Thanks Sam More

Great price, however clean up and attitude etc was subpar Price and Trade In: I went to CF Toyota to buy a Highlander. I was met by David Z. , he was nice enough and fairly knowledgeable about the SUV etc. Price and Trade In: I went to CF Toyota to buy a Highlander. I was met by David Z. , he was nice enough and fairly knowledgeable about the SUV etc. Their price was good. After they made their lowball offer for my trade I countered telling that we were $500 short of even considering a deal for my BMW. Trust me I would have walked. He tried to then talk about the price of their vehicle. I wasn't speaking about the pricing on their vehicle I told him flat out the issue was their offer for trade was way low! He finally understood and then went back and got me $450 more so the deal was on. Negotiation and finance: The issue I have is they seem to belittle customers as though I didn't do homework before, knew the vehicle, features, my credit score, financing from local Credit unions etc. It was as though we, the customers, were idiots from sales right into Financing (with Hernan Zuleta) . It was almost condescending and several times I considered just walking away regardless of price etc. I own a business with $10 million in sales and surely can handle the financing of a simple SUV purchase!! After negotiating an amicable deal, they promised to have 4 guys detailing my new Highlander while I finished the finance papers and title. Vehicle Delivery:They brought me a truck with dirt etc, then again had the gall to state to me , "what dirt"?? Let's see guys; the floor mats are dirty, the side is dirty, there is some food or something wedged in a seat and this is how you deliver a vehicle. They then took it back and said they would 'clean' these areas. They brought it back not much different and with some grime now on the Wood veneers around the center shift console. NOTE TO DEALER: Putting some shine on a tire is NOT detailing a vehicle and your customers are NOT stupid enough to be fooled. I told David right to his face; "I like you David but this is not clean and I am not here to argue with you. I will simply take the vehicle home and have it detailed." At this point, I knew they weren't going to get it right and I wasn't about to spend 2 more hours in 93 degree heat just so I could have it delivered correctly. In summation, if you like be treated like the village idiot but want a pretty darned good price you should seek out this dealership. Do your homework before and understand that you will have to ignore their puerile excuses for not coming to realistic terms with your needs. The negotiation is NOT high pressure but still leaves you feeling remorseful that you drove out of your way to be treated so poorly. Do not set any expectations of getting a clean vehicle delivered as it will just lead to disappointment. Cut $85 off your bottom price so you can get it cleaned when you leave. If the price is right, then make the drive and get your deal otherwise seek a deal elsewhere. As a business owner, I know customer service is king and although you can't please every customer, your initial intent should be to try and help them and EARN their business. More

Why customers hate going to a car dealership! All I wanted to do was use the Costco Auto Program new car buying service, return a leased car and lease another one. I was assured after several pho All I wanted to do was use the Costco Auto Program new car buying service, return a leased car and lease another one. I was assured after several phone calls and emails Central Florida Toyota would honor the Costco Auto Program by Todd Lyons, and David Zupofska, Internet Sales. An appointment was made at least a week in advance with David Zupofska and confirmed a day before by email. When we showed up for the appointment David did a "no show" and the reception desk said he would not be available for two hours. It took over 4 hours to negotiate the lease. They also said they would not honor the Costco Auto Program. What a hassel!! No integrity!! More

Will never purchase a car from Central Florida Toyota! I already test drove and new what we wanted! 2012 Corolla S. First they try to pull one over on me by telling me the best price they can do is list p I already test drove and new what we wanted! 2012 Corolla S. First they try to pull one over on me by telling me the best price they can do is list price (um I am not stupid!) Second, When I walked out on them the sales man dropped the price by 3,000 dollars just like that (makes me wonder)I left anway! When I got home, theer was a message for me to please give them a call back to see if there was anything they could do to get my business. However when I called to speak with the General Manager, he never called me back. I also called and left a message for his boss, same response. NOTHING!!! Guess customer service and guest satisfaction is not a priority.... More

Buy Somewhere Else I called the dealership regarding a Corolla internet special for $13,880. When I got to the dealership the very next day the Corolla was no longer lis I called the dealership regarding a Corolla internet special for $13,880. When I got to the dealership the very next day the Corolla was no longer listed on the internet and the base price increased to $13,990. Mats for the vehicle cost $299 but worth no more than $100 because quality of the mats isn't that great. I purchased these mats but you're much better off getting mats online at WeatherTech. WeatherTech mats are less expensive and better made. (There are 2 types of WeatherTech mats for the 2014 Corolla.) I ordered the Toyota mats and before the car arrived I told the dealership I didn't want the mats. The dealership said it was too late and even though the car hadn't arrived I had to keep the mats. On page 145 of the Corolla manual break-in period is discussed. Before driving off the lot the sales representative didn't discuss break-in period with me but I wish he had. As part of the break-in period you should "avoid sudden acceleration" for the first 621 miles which would be nice to know before driving off the lot. The dealership had an outside vendor, American Radio, install a cruise control unit for me for $400. The steering column cover plate was cut out using a holesaw which made for a sloppy hole, a wire which was removed from the unit was sitting on the carpet, the dashboard "SET" lamp wouldn't illuminate and the cruise stalk was scratched/gouged. The cruise control and steering column cover plate had to be replaced which was an inconvenience for me. More

Unpleasant Experience Very cold, short, greed and Unpleasant person to deal with. I do not recommend to send your daughter or wife to this guy. He has very negative persona Very cold, short, greed and Unpleasant person to deal with. I do not recommend to send your daughter or wife to this guy. He has very negative personality. He is a seller not a service person. He suggested to do a service on my car that was already done few days before at Winter Park unit. More

Once I had purchased the car, the dealership couldn't care less about me. The dealer tags expired and I was unable to drive the car for 5 days because of the expired tags. I called over a dozen times a care less about me. The dealer tags expired and I was unable to drive the car for 5 days because of the expired tags. I called over a dozen times about the tags, I was told several different stories as to why I hadn't received the tags, some of them were contradicting and blatant lies. Often, I was told someone would call me back and they never did. The buying experience actually wasn't too bad, I just wish they would have taken care of me after they got my money and not just before. That was my experience, hope the review helps! More

The salesperson we had was outstanding. If I consider getting another vehicle I will always go to Eddie Hodges. He did not hazzle us just straight to the point when we told him what we wants getting another vehicle I will always go to Eddie Hodges. He did not hazzle us just straight to the point when we told him what we wants More

I am the original owner of a 2003 Tacoma. I have always had it serviced at this dealership. I always ask for Cirri Pierce. Her customer service skill is a legend. I can honestly say I go there because of had it serviced at this dealership. I always ask for Cirri Pierce. Her customer service skill is a legend. I can honestly say I go there because of her. She knows me because I always ask for her. She's never mislead me and only services what I need. No pressure, the rates are very compatible with other places, but as a bonus I know they're honest and I never feel like they are pressuring me. This dealership It's all about their vision, and their mission statements. I feel like, me as a customer they have accomplished their goal. I am a satisfied customer. I had a chance to speak with Ryan Smith, Service Manager. I said to him that I appreciate the service that I receive from Cirri Pierce, I want her to get recognition for her customer service skills, and while conversing with Ryan, he assured me that everyone in his team has the highest priority to satisfied their customers needs. Great Job Cirri. Thank you. Jose A More