Central Florida Toyota

Why customers hate going to a car dealership! All I wanted to do was use the Costco Auto Program new car buying service, return a leased car and lease another one. I was assured after several pho All I wanted to do was use the Costco Auto Program new car buying service, return a leased car and lease another one. I was assured after several phone calls and emails Central Florida Toyota would honor the Costco Auto Program by Todd Lyons, and David Zupofska, Internet Sales. An appointment was made at least a week in advance with David Zupofska and confirmed a day before by email. When we showed up for the appointment David did a "no show" and the reception desk said he would not be available for two hours. It took over 4 hours to negotiate the lease. They also said they would not honor the Costco Auto Program. What a hassel!! No integrity!! More

Will never purchase a car from Central Florida Toyota! I already test drove and new what we wanted! 2012 Corolla S. First they try to pull one over on me by telling me the best price they can do is list p I already test drove and new what we wanted! 2012 Corolla S. First they try to pull one over on me by telling me the best price they can do is list price (um I am not stupid!) Second, When I walked out on them the sales man dropped the price by 3,000 dollars just like that (makes me wonder)I left anway! When I got home, theer was a message for me to please give them a call back to see if there was anything they could do to get my business. However when I called to speak with the General Manager, he never called me back. I also called and left a message for his boss, same response. NOTHING!!! Guess customer service and guest satisfaction is not a priority.... More

Buy Somewhere Else I called the dealership regarding a Corolla internet special for $13,880. When I got to the dealership the very next day the Corolla was no longer lis I called the dealership regarding a Corolla internet special for $13,880. When I got to the dealership the very next day the Corolla was no longer listed on the internet and the base price increased to $13,990. Mats for the vehicle cost $299 but worth no more than $100 because quality of the mats isn't that great. I purchased these mats but you're much better off getting mats online at WeatherTech. WeatherTech mats are less expensive and better made. (There are 2 types of WeatherTech mats for the 2014 Corolla.) I ordered the Toyota mats and before the car arrived I told the dealership I didn't want the mats. The dealership said it was too late and even though the car hadn't arrived I had to keep the mats. On page 145 of the Corolla manual break-in period is discussed. Before driving off the lot the sales representative didn't discuss break-in period with me but I wish he had. As part of the break-in period you should "avoid sudden acceleration" for the first 621 miles which would be nice to know before driving off the lot. The dealership had an outside vendor, American Radio, install a cruise control unit for me for $400. The steering column cover plate was cut out using a holesaw which made for a sloppy hole, a wire which was removed from the unit was sitting on the carpet, the dashboard "SET" lamp wouldn't illuminate and the cruise stalk was scratched/gouged. The cruise control and steering column cover plate had to be replaced which was an inconvenience for me. More

Unpleasant Experience Very cold, short, greed and Unpleasant person to deal with. I do not recommend to send your daughter or wife to this guy. He has very negative persona Very cold, short, greed and Unpleasant person to deal with. I do not recommend to send your daughter or wife to this guy. He has very negative personality. He is a seller not a service person. He suggested to do a service on my car that was already done few days before at Winter Park unit. More

Once I had purchased the car, the dealership couldn't care less about me. The dealer tags expired and I was unable to drive the car for 5 days because of the expired tags. I called over a dozen times a care less about me. The dealer tags expired and I was unable to drive the car for 5 days because of the expired tags. I called over a dozen times about the tags, I was told several different stories as to why I hadn't received the tags, some of them were contradicting and blatant lies. Often, I was told someone would call me back and they never did. The buying experience actually wasn't too bad, I just wish they would have taken care of me after they got my money and not just before. That was my experience, hope the review helps! More

The salesperson we had was outstanding. If I consider getting another vehicle I will always go to Eddie Hodges. He did not hazzle us just straight to the point when we told him what we wants getting another vehicle I will always go to Eddie Hodges. He did not hazzle us just straight to the point when we told him what we wants More

I am the original owner of a 2003 Tacoma. I have always had it serviced at this dealership. I always ask for Cirri Pierce. Her customer service skill is a legend. I can honestly say I go there because of had it serviced at this dealership. I always ask for Cirri Pierce. Her customer service skill is a legend. I can honestly say I go there because of her. She knows me because I always ask for her. She's never mislead me and only services what I need. No pressure, the rates are very compatible with other places, but as a bonus I know they're honest and I never feel like they are pressuring me. This dealership It's all about their vision, and their mission statements. I feel like, me as a customer they have accomplished their goal. I am a satisfied customer. I had a chance to speak with Ryan Smith, Service Manager. I said to him that I appreciate the service that I receive from Cirri Pierce, I want her to get recognition for her customer service skills, and while conversing with Ryan, he assured me that everyone in his team has the highest priority to satisfied their customers needs. Great Job Cirri. Thank you. Jose A More

I emailed my request for a new 2014 Camry. Eddie Hodges handled it from the beginning to the end! I got a great deal on my new Camry and plan to continue to be a customer of Central Florida Toyota! Great handled it from the beginning to the end! I got a great deal on my new Camry and plan to continue to be a customer of Central Florida Toyota! Great staff! More

We meet Lou Stewart in office Central Florida Toyota, very friendly person ,not push us "buy this car......",very nice! And Antonio Adan very proffesional and nice person. Thank you guys very much!!!! Ta very friendly person ,not push us "buy this car......",very nice! And Antonio Adan very proffesional and nice person. Thank you guys very much!!!! Tatiana Anikina More

Recently bought a Highlander and it was the easiest and smoothest experienced I have had with a car dealer thanks to Mr. Bashir. The overall experience was excellent and I recommend this dealership withou smoothest experienced I have had with a car dealer thanks to Mr. Bashir. The overall experience was excellent and I recommend this dealership without any reservation. More