Central Florida Toyota

Great Service every time! I have been Sam's client for over 14 years. Sam is always available and looking for ways to exceed your expectations. From the moment that you arriv I have been Sam's client for over 14 years. Sam is always available and looking for ways to exceed your expectations. From the moment that you arrive to the dealership until you are all done, everyone in the staff are taking care of you. Sam is not the guy to push anything that is not needed for your car, and always explain any additional repairs needed. Highly recommend Sam as your service advisor. More

Great service! I bought my first Toyota just over 2 years ago. I've had great experiences at this Toyota Dealership. Sam Vaccaro is a great service advisor & he ma I bought my first Toyota just over 2 years ago. I've had great experiences at this Toyota Dealership. Sam Vaccaro is a great service advisor & he makes me feel comfortable just offering the services that I need. I love that I get discount coupons sent to me for the services needed for my car as well. More

Thank Sam and Ryan I had a recall service this past Friday June 6th. After the work was done. My car had a vibrating problem any time that I pressed brakes. I just want I had a recall service this past Friday June 6th. After the work was done. My car had a vibrating problem any time that I pressed brakes. I just want to Thanks Sam that helped me to resolved my car issue today in a way that was more affordable in cost. Also for always providing me a great customer service when I go to the services. Sincerely, Marleng Logan More

Always outstanding service! We purchased our RAV4 in 2007 and returned for regular service maintenance. From the first visit I observed a level of guest service and efficiency I We purchased our RAV4 in 2007 and returned for regular service maintenance. From the first visit I observed a level of guest service and efficiency I have not seen anywhere while living in Central Florida. The minute you drive up to the service porte-cochere you are quickly met by staff that greet you and confirm appointment info. Next thing your assigned Service Manager, Sam Vaccaro in my case, appears and starts the process. I have worked with Sam the entire five years we have been coming to Central Florida Toyota for maintenance and he is great, always on top of everything pertaining to your vehicle. No high pressure up-sell you get at other places, just the exact honest truth on what needs to be done. Yesterday I needed to have the RAV towed in because it would not start. Called, now its Sunday, and after one ring a female associate answered and I explained my problem. She took care of all the notifications to Sam for the next day and insured the RAV was parked and ready when it arrived. He called me first thing Monday morning and told me what the problem was, and would have it fixed asap! One more note of interest. Sitting in the waiting area over the years I noticed many of the staff are the same I met back in 2007. Says a lot for a place when your employees stick around for a long time! Thanks again to Sam Vaccaro and the entire HONEST team at Central Florida Toyota. More

Always a pleasant experience! I purchased a Camry about a year ago and have brought it in only a few times for oil changes or any general check ups. Carlos is always extremely atte I purchased a Camry about a year ago and have brought it in only a few times for oil changes or any general check ups. Carlos is always extremely attentive to any questions or concerns I may have. He has a great attitude and personally exceeds my expectations for outstanding customer service! I would definitely recommend him to any current or future clients. Carlos Estrada sets the bar high for this Central Florida Toyota location. More

GREAT SERVICE Once again I did not receive a survey for the maintenance job and I just want to let you guys know that Sam always does a fantastic job and takes good Once again I did not receive a survey for the maintenance job and I just want to let you guys know that Sam always does a fantastic job and takes good care of our car - Very please with our new Toyota - was in for the first time for maintenance - out special service man always - Sam Vaccarco - always does a wonderful job of taking care of our car - appreciate him so much - Thanks Sam More

Great price, however clean up and attitude etc was subpar Price and Trade In: I went to CF Toyota to buy a Highlander. I was met by David Z. , he was nice enough and fairly knowledgeable about the SUV etc. Price and Trade In: I went to CF Toyota to buy a Highlander. I was met by David Z. , he was nice enough and fairly knowledgeable about the SUV etc. Their price was good. After they made their lowball offer for my trade I countered telling that we were $500 short of even considering a deal for my BMW. Trust me I would have walked. He tried to then talk about the price of their vehicle. I wasn't speaking about the pricing on their vehicle I told him flat out the issue was their offer for trade was way low! He finally understood and then went back and got me $450 more so the deal was on. Negotiation and finance: The issue I have is they seem to belittle customers as though I didn't do homework before, knew the vehicle, features, my credit score, financing from local Credit unions etc. It was as though we, the customers, were idiots from sales right into Financing (with Hernan Zuleta) . It was almost condescending and several times I considered just walking away regardless of price etc. I own a business with $10 million in sales and surely can handle the financing of a simple SUV purchase!! After negotiating an amicable deal, they promised to have 4 guys detailing my new Highlander while I finished the finance papers and title. Vehicle Delivery:They brought me a truck with dirt etc, then again had the gall to state to me , "what dirt"?? Let's see guys; the floor mats are dirty, the side is dirty, there is some food or something wedged in a seat and this is how you deliver a vehicle. They then took it back and said they would 'clean' these areas. They brought it back not much different and with some grime now on the Wood veneers around the center shift console. NOTE TO DEALER: Putting some shine on a tire is NOT detailing a vehicle and your customers are NOT stupid enough to be fooled. I told David right to his face; "I like you David but this is not clean and I am not here to argue with you. I will simply take the vehicle home and have it detailed." At this point, I knew they weren't going to get it right and I wasn't about to spend 2 more hours in 93 degree heat just so I could have it delivered correctly. In summation, if you like be treated like the village idiot but want a pretty darned good price you should seek out this dealership. Do your homework before and understand that you will have to ignore their puerile excuses for not coming to realistic terms with your needs. The negotiation is NOT high pressure but still leaves you feeling remorseful that you drove out of your way to be treated so poorly. Do not set any expectations of getting a clean vehicle delivered as it will just lead to disappointment. Cut $85 off your bottom price so you can get it cleaned when you leave. If the price is right, then make the drive and get your deal otherwise seek a deal elsewhere. As a business owner, I know customer service is king and although you can't please every customer, your initial intent should be to try and help them and EARN their business. More

Why customers hate going to a car dealership! All I wanted to do was use the Costco Auto Program new car buying service, return a leased car and lease another one. I was assured after several pho All I wanted to do was use the Costco Auto Program new car buying service, return a leased car and lease another one. I was assured after several phone calls and emails Central Florida Toyota would honor the Costco Auto Program by Todd Lyons, and David Zupofska, Internet Sales. An appointment was made at least a week in advance with David Zupofska and confirmed a day before by email. When we showed up for the appointment David did a "no show" and the reception desk said he would not be available for two hours. It took over 4 hours to negotiate the lease. They also said they would not honor the Costco Auto Program. What a hassel!! No integrity!! More

Will never purchase a car from Central Florida Toyota! I already test drove and new what we wanted! 2012 Corolla S. First they try to pull one over on me by telling me the best price they can do is list p I already test drove and new what we wanted! 2012 Corolla S. First they try to pull one over on me by telling me the best price they can do is list price (um I am not stupid!) Second, When I walked out on them the sales man dropped the price by 3,000 dollars just like that (makes me wonder)I left anway! When I got home, theer was a message for me to please give them a call back to see if there was anything they could do to get my business. However when I called to speak with the General Manager, he never called me back. I also called and left a message for his boss, same response. NOTHING!!! Guess customer service and guest satisfaction is not a priority.... More

Buy Somewhere Else I called the dealership regarding a Corolla internet special for $13,880. When I got to the dealership the very next day the Corolla was no longer lis I called the dealership regarding a Corolla internet special for $13,880. When I got to the dealership the very next day the Corolla was no longer listed on the internet and the base price increased to $13,990. Mats for the vehicle cost $299 but worth no more than $100 because quality of the mats isn't that great. I purchased these mats but you're much better off getting mats online at WeatherTech. WeatherTech mats are less expensive and better made. (There are 2 types of WeatherTech mats for the 2014 Corolla.) I ordered the Toyota mats and before the car arrived I told the dealership I didn't want the mats. The dealership said it was too late and even though the car hadn't arrived I had to keep the mats. On page 145 of the Corolla manual break-in period is discussed. Before driving off the lot the sales representative didn't discuss break-in period with me but I wish he had. As part of the break-in period you should "avoid sudden acceleration" for the first 621 miles which would be nice to know before driving off the lot. The dealership had an outside vendor, American Radio, install a cruise control unit for me for $400. The steering column cover plate was cut out using a holesaw which made for a sloppy hole, a wire which was removed from the unit was sitting on the carpet, the dashboard "SET" lamp wouldn't illuminate and the cruise stalk was scratched/gouged. The cruise control and steering column cover plate had to be replaced which was an inconvenience for me. More