Central GMC

Buyer Beware I should really write two reviews. One for the great service leading up to the purchase of my vehicle and another for the absolutely horrid experienc I should really write two reviews. One for the great service leading up to the purchase of my vehicle and another for the absolutely horrid experience after. I purchased a used vehicle. Having purchased used vehicles before, I knew to ask about a second key. The sales rep indicated that they had one but followed up with the commitment to get one if they for some reason did not. I took that as an acceptable answer and purchased the vehicle without additional follow up. My mistake. As it happened, I had to return to the dealership a week later to have services finished that should have been done prior to the purchase (inspection, correct paperwork, pick up registration, interior cleaning, wheel balancing). I used that trip as a chance to also pick up the second key that I expected to be waiting. Unfortunately for me, the purchase transaction had already happened therefore satisfaction was no longer guaranteed. Now, no key was promised but rather, "a concerted effort" to get one and putting even that in writing was not an option. William Glidden, sales manager, was actually confrontational about the issue, argumentative and insulting. It's truly unfortunate that this individual interacts with the public. There was a heated exchange and he even followed me into the parking lot after I walked out to continue. He actually left his seat behind the desk and followed me to my car to continue the argument rather than just let me leave. This is behavior I would expect from someone sitting at a bar, not the public face of a car dealership. I was honestly worried he was going to turn the argument into a physical altercation. Certainly that is a not a feeling one should expect when buying a car. It's too bad really. I don't expect perfection when I buy a used car and I wasn't really complaining about the other inconveniences I had to work with because those are simple mistakes. However, when I'm promised a second key I expect a second key. They very easily could have had one made at the Chrysler dealership in the SAME PARKING LOT. William Glidden turned me from a long term customer into someone who will avoid this dealership at all costs, over a key. More

Great Experience - Recommend working with Robert Vogt We just purchased a used car from Robert Vogt at Central Buick GMC in Norwood. Robert was very professional, patient and extremely helpful. He worked We just purchased a used car from Robert Vogt at Central Buick GMC in Norwood. Robert was very professional, patient and extremely helpful. He worked with us to help us find the right car for us. We were very impressed Robert and with the sales process and Team at Central. Everything was taken care of from working with our insurance company and registry and we were able to take delivery of our new car the next day. Great Experience All Around! If you are looking for a new or used car we highly recommend working with Robert Vogt at Central Buick GMC. More

Awesome from beginning to end I went to Central Buick with what was not so much car troubles but a car emergency. My Jeep was ready to go any day. It was 2 days before Christmas wh I went to Central Buick with what was not so much car troubles but a car emergency. My Jeep was ready to go any day. It was 2 days before Christmas when it did and with having to get around for the holidays with my 2 kids and still get to my job, (that was pretty much impossible to do w/out a car) I was in a panic. The 1st dealership I went to I was out of there in 5 mins. But when I got to Central I felt like I was welcomed with open arms and that they were going to do anything they could to help me out. Before I had even gotten to the dealership I figured it would be impossible to get financed unless I went to 1 of those no credit bad credit places. To my surprise I was wrong. Bill and Nick whom I dealt with the most were beyond amazing. They did everything that they could and more to help me with my situation and I couldn't have asked for a better place to have gone to. Everything was done in a timely manner, I didn't feel like they were trying to force me into a car by any means like the 1st place I had gone to, and they pretty much preformed a miracle getting me financed and into a car with not having to go to much over what I could afford. I would recommend this dealership to anyone. More

Central GMC Buick helped me out I went with family and a friend to look for a new vehicle. We had narrowed our search down to Buick Encore and GMC Terrain. Cristiano met us inside, I went with family and a friend to look for a new vehicle. We had narrowed our search down to Buick Encore and GMC Terrain. Cristiano met us inside, listened to our requirements and worked hard to meet them. We test drove both vehicles and decided the Terrain was the best choice. While we couldn't get a perfect match, we are very happy with the SUV. Cristiano did everything he said he would do including making sure I had all the paperwork set up so I could leave the next morning to be out of state. More

My Email to Peter Catenese owner of Central Auto Group I am really hoping to be able to post an update to this with his response but time will tell. Peter, After my recent experience at Central GMC I am really hoping to be able to post an update to this with his response but time will tell. Peter, After my recent experience at Central GMC in Norwood I wanted to reach out to you and make you aware of what took place. A couple weeks back I stopped in after chatting with Kirsten via email about a used truck (2012 Denali 2500) that you guys have for sale on your lot. When I arrived luck of the draw I got Barney as a sales person. After chatting with him some and having lots of smoke blown up my behind we couldn’t put together a deal so we parted ways. Fair enough agree to disagree. After about a week I I texted Barney and began negotiations again as I had decided that I was willing to bend on my end. Just to be clear if this wasn’t a used car purchase I would have left your dealership after dealing with Barney and moved on to the next but since it’s a one of a kind type deal being used I just went with the flow. We finally agree to a price (in writing text) and I call him to give a deposit over the phone. As soon as I call he says “I cannot do that we are back up 500 bucks at the 34k.” Okay so now he is backing out of a deal. Oh well its 500 bucks. I say screw it lets get this done. I call Barney and say if I drive over tonight and get all the paperwork completed can you get this truck delivered it a reasonable amount of time. Of course the answer was yes. I drive over to Norwood (not exactly close) and pay for the truck in full. Once I am sitting with Tim (good guy but…) he makes me aware of a title situation involving the truck. At this point I am sitting there thinking “Why did Barney have me drive here to pay for a truck that Central doesn’t actually own and furthermore he said a speedy delivery would be no problem at all.” So at this point it’s an oh well it is what it is situation. I texted Barney a couple days later asking how things were going to and go no response for a while and then some blow off cryptic message. Thursday in the morning I text Barney and he says “yup bed liner and other stuff is done we are waiting on the title”. I happen to be working in RI that day and had to drive by so when I was leaving I texted Barney to see if the title had arrived and we could get this taken care of. No response at all. About 2.5 hours later I was driving by so I figured I would stop in and see what is going on since I am not getting and responses back. Well come to find out nothing Barney said was done had been done. So now I have been straight up lied to. I let Tim know that he has until Saturday afternoon to deliver the truck. Sure enough the title did not show up and I went in to unroll the deal. The amount of time wasted by lies has been extensive and now I am left with no car as well. I am not sure if there is anything you can do but I think you need to know what is going on over there. If I treated a customer like I was treated I would need to find a new job. Honesty would have saved everyone the deal and I would probably still be quietly waiting for the car that was sold to me that you guys didn’t even own. More

Acadia Purchase We worked with Nick to lease our Acadia. He was very professional, friendly and informative. He played a big part in our positive experience with this We worked with Nick to lease our Acadia. He was very professional, friendly and informative. He played a big part in our positive experience with this dealership. More

Very satisfied I had a wonderful experience at this dealership. I traded in my car for a lease and it all went very smoothly. They worked with the numbers until i I had a wonderful experience at this dealership. I traded in my car for a lease and it all went very smoothly. They worked with the numbers until it all worked for me. Cristiano was very helpful. More

STILL having A LOT of problems. I had previously posted about not buying from this dealership, after having to get the state involved. I went for an oil change after "all" of the pro I had previously posted about not buying from this dealership, after having to get the state involved. I went for an oil change after "all" of the problems were fixed. My mechanic told me that the right control arm was not safe and that the front tire shook, which was one of the main reasons I got the state involved. I was told I would not pass inspection. I began having issues with my brakes, which of course is scary. I was told I would need new rotors, which the dealership was supposed to replace when I bought the vehicle. I don't know about a lot of other people, but it is not often that I hear from anyone else that they need to do as much work on a vehicle within such short periods of time. I see a lot of reviews on here about false car fax reports, which I will now be looking into, as my car jolts back and forth when I try to break, and no mechanic has EVER felt this in a car before. I also agree with all of the other reviews regarding poor customer service. They blame you for the problems, and do not accept their faults. I would not allow them to inspect your vehicle, as they passed mine with 4-5 safety issues. I also brought my vehicle back 3+ times regarding the tire pressure light coming on, which they frequently told me was resolved, and I continue to have issues with the tire, where I need to inflate it every two weeks, and the system to read the tire pressure does not read one of the tires. Thank you for all of the problems Buick/GMC. More

Not worth your time My husband and I recently attempted to purchase our new vehicle from Central Buick GMC. Our sales consultant was Barney Freedline and we also worked My husband and I recently attempted to purchase our new vehicle from Central Buick GMC. Our sales consultant was Barney Freedline and we also worked with Brian Hayes. We found this dealership to lack in communication skills, attention to details and honesty. It took them two weeks to locate our vehicle in the color we preferred (black) but were able to secure it from a location in New York. Two hours before we were expected to pick it up, we received a call to tell us that the vehicle they had gotten was the wrong color. Because we had been feeling disappointed with the process, the communication and the way we were being treated, we decided to move on and look elsewhere. After visiting a different dealership that very day, they were able to secure a vehicle (locally) in our color choice. Three days later, we signed the papers and drove it off the lot. In conversations with the new dealership, we came to realize that many of the details Norwood shared with us about the vehicle were not accurate. I'm not sure if they lack knowledge about their profession or if they will tell you anything to make a deal but I personally think it's a bit of both. I strongly urge you to find a different dealership. More

great experience My sales man toni was nice,very officiant with everything. Dave the finance man. Very friendly. Had my new car the nwxt day thanks to him. Would defin My sales man toni was nice,very officiant with everything. Dave the finance man. Very friendly. Had my new car the nwxt day thanks to him. Would definitely come back if i ever did want to trade in my new buick. More