I took my car in bc the check engine light was on bc my gas cap was not closed. To be safe I paid 150.00 for a diagnostic check. Was told it was only the gas cap that caused the check engine light to come on. They told me my car was in perfect condition. A month later I drive my car 3 hours away at night, my car told me that my coolant was extremely low. When I got to my destination, car was smoking really bad. Took my car to Century BMW in Greensboro, they put the coolant in my car, all of it immediately came out. The water pump was completely busted. Was told by the tech that the water pump had a leak
For a while. When my diagnostic was done at Century BMW in Greenville that there was a drip under my car.
The only thing I was told at your location is that my check engine light was on bc my gas cap wasn't closed and everything else was fine. I was on bed rest from a fall after the diagnostic and had only driven my car to the doctor (local) and cvs (local).
With that being said i don't feel like the techs did a good job checking my car.
This caused a huge inconvenience and extra money. I was stuck 3 hours away from home, right before Christmas Eve. Couldn't find a rental to get home that day. I had to pay for a hotel and when I found a rental the next day, I paid 129.00 for one day because of holiday rates. My car is 3 hours away from me now, im without transportation as well as extra money I spent when all of this could have been avoided with a correct diagnosis of my car.
Had I known this in November when I took my car in, I would have had it fixed then. I am not happy at all bc I could have been stranded on the side of the road at night as well as blown my engine.
I was told that they are sorry that happened and basically I'm out of all the extra money I spent, my time and barely making it home for Christmas. This is unacceptable for a reputable company such as Century BMW.
I will say that Jonathan has always been friendly to work with. My problem is with whomever looked over my car.