Century Buick GMC

Excellent We were greeted upon arrival. Requested to see 2 different cars a GMC Acadia and a Buick Enclave. Casey worked to make that happen for us. The Buick w We were greeted upon arrival. Requested to see 2 different cars a GMC Acadia and a Buick Enclave. Casey worked to make that happen for us. The Buick we wanted to see was not available but he had it brought back in for us to see the next afternoon. That was the car we ended up buying as it was very similar to the Chevy we traded. Every one we dealt with from Casey to the GM to the finance manager was very nice to deal with. More

Excellent Experience My husband and I have been looking for the right Enclave for almost a year. Normally I enjoy looking for a new vehicle, but having to deal with sales My husband and I have been looking for the right Enclave for almost a year. Normally I enjoy looking for a new vehicle, but having to deal with sales people had really given me a bad impression of all car dealerships. Driving by Century Buick, I saw an Enclave that I thought I might be interested in and stopped in by myself. I wasn't immediately attacked so I went inside and expressed my interest in the vehicle and requested a sales person that didn't mind working with women (actually what I said was "who doesn't think all women are stupid"). They provided the perfect sales person (Casey Bauer) that answered my questions, wasn't pushy, was very knowledgeable and actually made the buying experience somewhat enjoyable. The sales team provided detailed financial information in a friendly and informative manner, therefore, a deal was made to our mutual satisfaction. I was also impressed with how quickly the financial paperwork was processed. Three months earlier, we had purchased a car where it took almost (5) hours to complete the paperwork. At Century Buick, the paperwork was processed in less than (45) minutes. I highly recommend Century Buick and anticipate their service department will be as accommodating when needed. More

Great first impression We bought a brand new 2015 GMC Sierra 3500 Denali in October 2015, and the experience was pretty good. So we went back last month to purchase a Certi We bought a brand new 2015 GMC Sierra 3500 Denali in October 2015, and the experience was pretty good. So we went back last month to purchase a Certified pre-owned Buick LaCrosse, and that's when Century began to show their true colors. The sales team was great, but things fell apart when we moved back to the finance team to close the deal. Tony attempted to slide in tons of extras that we didn't want, making it appear that it was necessary to close the deal. The extras included GAP insurance and extended warranty's etc. These were simply quietly "INSERTED" into the deal until noticed at signing. As if that wasn't offensive enough, they convinced us to go ahead and close the deal right away agreeing that they would hold our check until our tax return arrived which was due to arrive very soon. They promised that they would not submit it until they heard from us, so we foolishly trusted them at their word. Sadly, the check was submitted it anyways. It was a large check, and it bounced 3 times, quickly racking up $105 in fees with our bank. When we discovered the transactions and notified them, they nicely sent a letter to our bank admitting their mistake and asked they refund the fees (I have a copy of the letter but I don't see a way to upload it here). The bank only gave us a $35 credit. Century Buick GMC is now refusing to make good on the remaining $70 of fees incurred, saying they "don't have a pool of money just laying around for this kind of thing"... frankly, neither do we! After repeated calls, they implied that we should never have given them the check in the first place (don't forget, that I still have that copy of the signed letter on their letter head that they sent to our bank). All told, we purchased ~$90,000 in cars from them since last October. This is how they treat us. I suppose they must have been bitter because we didn't blindly fall for their add-ons... who knows? Nuts! STAY AWAY FROM THIS DEALERSHIP! More

Century Buick GMC We knew we were in the right place right away. All of the personnel from sales,finance,service and management did everything bring us into their famil We knew we were in the right place right away. All of the personnel from sales,finance,service and management did everything bring us into their family. It is an understatement to say it was the best. Our salesperson Charles Browning was very knowledgeable regarding all vehicles at the dealership. It didn't take him long to put us in the Buick Enclave. We were a little apprehensive regarding finance, however Hiram the manager chose to consider our request to bring our salesman, Charles accompany us just for our comfort. Don and Tony in finance helped to shorten the process and we were in and out with full understanding of the financing we chose. It doesn't stop there,we requested some after purchase additions. Parts, Neil and Tony had our vehicle cared for in a very short time. Our salesman Charles called almost daily to see our needs were met and we were happy. He took the time to familiarize us with all the new features making sure we knew how our Enclave served us in so many ways. We are being treated as family treated to coffee, tea, hot chocolate and water by any salesperson that passed our way. The additional salespeople made certain that we were aware of all creatures comforts to make any wait time pleasurable. The movie theater, WiFi, and fitness gym are always open for our use whenever we are at Century Buick. The amount we spent was far less than expected, who would belive that,it is true! More

Love the Truck, Excellent Service, Fair Dealings. Nice Dealership, (have a movie theater, salon, and Gym on site for patrons!), No pressure sales. Paid a fair price and was an over all good experience Nice Dealership, (have a movie theater, salon, and Gym on site for patrons!), No pressure sales. Paid a fair price and was an over all good experience. We'd definitely purchase future vehicles there and recommend to friends and family. More

Liars that's what to work with you Not helpful, liars, won't work with you on pricing. If you come with your own finance company they going to treat you like xxxx and ain't going to wan Not helpful, liars, won't work with you on pricing. If you come with your own finance company they going to treat you like xxxx and ain't going to want to work with you. More

Great The service and attention was great. I definitely Well come back for my next car, and hope to have the same salesman my husband and I are very pleas The service and attention was great. I definitely Well come back for my next car, and hope to have the same salesman my husband and I are very pleased with century Buick GMC. More

Pleasant When I realized I would have to look for a newer car, I said to Tony Martin, "I will want to speak to someone, but I do NOT want a high pressure sales When I realized I would have to look for a newer car, I said to Tony Martin, "I will want to speak to someone, but I do NOT want a high pressure salesman! (I was stressed enough) He put me with Harman and Steven. They were both what my psyche needed, as they were gentle and understanding. (If I would have felt pressure, I probably would have walked out the door). I had previously lost a loved one, and also my son was in the hospital-so that was why this just added to my stress. I have trust in Century Buick as I have been going there since 2002. I really wish they would have had a different color -but I do like the Buick Encore. More

Brandon Stanton was a great sales consultant!!! We went to purchase a Buick LaCrosse on Friday night when they were about to close and got the car by Saturday at 11:00. Brandon placed absolutely no We went to purchase a Buick LaCrosse on Friday night when they were about to close and got the car by Saturday at 11:00. Brandon placed absolutely no pressure on us and we felt very comfortable dealing with Brandon. I would highly recommend him and go back there in the future!!! We have never been treated this well by any other dealership like this. Brandon was very knowledgeable and helpful about everything! Mark was also great, as well as the finance department. They are truly a great place to go and will recommend any friends and co-workers to go there when they need a new or used vehicle! Thanks again! We love the car very much!!!! More

Our New Car Experience We just purchased a 2015 Buick Enclave. This was our 3rd car purchased at Century Buick. We have always received great service. Our salesman We just purchased a 2015 Buick Enclave. This was our 3rd car purchased at Century Buick. We have always received great service. Our salesman David Viera is a very personable man. We enjoyed working with him. He helped us with all our questions. More