I was extremely nervous about buying a car off of eBay that was 1200 miles away, but they bent over backwards and guaranteed my trip. Every staff member from the owners to the driver was extremely considerate and helpful the entire time, even when I had concerns. I would definitely buy from them again.
Century Motors made every attempt to satisfy my needs throughout the entire process. I purchased the car off of eBay for a great price. I had been searching for a 2006 Saab 9-3 Aero for weeks and this was an amazing price. I live in Indianapolis, so they picked me up from the airport. I left on a Saturday morning and needed to be home by Sunday evening. I had about 30 hours of time to make a 17+ hour trip starting with 4 hours of sleep, so I allowed little time for things to go wrong. I ignorantly assumed I could swipe my debit card for $10,000 to make the purchase and luckily called to ask Austin prior to their driver picking me up. David, the driver, had to take me to a PNC and wait in the car for 40 minutes while the bank reluctantly issued "the out-of-state guy" a cashier's check. They let me test drive the car for as long as I wanted. I drove around for 40+ minutes to check it out. I had a minor cosmetic issue with the car and they made every attempt to find the part to fix it. Unfortunately I had about 28 hours to make a 17 hr drive back to Indy at that point, so they accommodated that. Autsin, with the blessing from owner Frank, paid me $200 for the repair (a generous estimate) after taking an initial amount off the Buy-It-Now price in sympathy for my long trip.
3 hours after leaving, my check engine light came on. I called Austin, he offered to repair the car but they would be closed by the time I could get back and then closed on the next day, Sunday. He offered to put me in a hotel, but missing work on Monday was not an option that week (my fault). He had me stop at an Auto Zone to run the code, we discussed it and eventually Frank called me personally from an event in Dayton to guarantee my safe trip home based on the code (air leak, idling lean). He told me to drive home and take the car to a shop on Tuesday. We agreed on an amount he would pay for the repair. I would not have made my trip home had he not done that. It was totally out of personal consideration on Frank's part. He even sent me an e-mail so I could have it in writing. I made the trip home without any issue, took the car in and faxed Century the quote. It was a little higher than franks estimate, but not by much. Then, completely on their own, without me call or asking, they sent me a check for double the original amount we agreed upon. I have no doubt that this car was thoroughly inspected. This issue was a small, hidden vacuum leak that, due to it's small size, only presented itself through an extended drive as confirmed by the mechanic. Issues like this are somewhat rare, but they do happen. Century Motors moves a lot of cars so it's bound to occur. Feel 100% confident that the entire staff at Century Motors will address your every concern. They could not have handled my needs any better.
Completely Satisfied Customer