Cerritos Acura

I have never experienced such incompetence and dishonesty from a so-called “luxury” dealership in my life. When I purchased my car from this Acura dealership, there were visible stains on the seats. I was from a so-called “luxury” dealership in my life. When I purchased my car from this Acura dealership, there were visible stains on the seats. I was PROMISED they would be professionally removed if I paid full price instead of negotiating the cost down. I upheld my end of the deal. They absolutely did not. Fast forward two months. I take time off during a weekday — because apparently customer convenience doesn’t matter — and leave my car with them for THREE DAYS. After keeping my car for nearly half a week, they tell me their technician “wasn’t there” to work on suede and that they didn’t touch the seats at all. So what exactly was my car doing there for three days? After arguing with the sales manager and the original salesman who conveniently forgot what was promised, they offered to “dye” the seats back to the original color. Another three days without my car. When I picked it up, the seats looked WORSE than before — yellow, dark brown blotches, the suede completely ruined, and the entire interior reeking of harsh chemicals. They didn’t fix the problem. They destroyed the material. When I escalated the issue to the sales manager and finance manager, their response was essentially: “There’s nothing we can do.” Imagine hearing that from a dealership that prides itself on luxury and customer service. After being passed around to THREE different people on THREE separate occasions, they finally offered compensation in parts. The parts I selected totaled $600. Replacement seats would have been around $800. I thought that was more than fair considering the damage they caused. After I submitted everything, they suddenly backtracked and said they could “only pay $250.” $250 doesn’t even begin to cover the damage they created. From there, it turned into them haggling with me like we were at a flea market, not a professional dealership — all while continuing to pass me around to different employees so no one had to take responsibility. This dealership does not honor its word. They wasted my time, damaged my vehicle further, refused accountability, and tried to lowball me instead of fixing their mistake properly. If this is how they treat paying customers who bought at full price, I can only imagine how they treat everyone else. I would strongly recommend taking your business elsewhere. More

They were coo when making the sell. But the management team was terrible up to the GM. I bought the car Jan 10th sat. On the 15th day after my bday i get felony pull over because plates But the management team was terrible up to the GM. I bought the car Jan 10th sat. On the 15th day after my bday i get felony pull over because plates issued by acura were invalid. I had my underage daughter in the car! Acura tefufe refused to acknowledge what happened to me or take any responsibility. They blew me off!! So I did get upset because my daughter also meant nothing to them. Since I was upset I was escorted off the property under the treat of police action being taken against me. This was yesterday Jan 20th. More

They lost my wheel lock. I have not received supervisor follow up since I brought it to their attention. I have not received supervisor follow up since I brought it to their attention. More

Customer rep Gerardo was profesional , friendly ,honest and upfront. The diagnostic results were explained clearly, and approval was obtained before starting any work. The end result was excellent, would and upfront. The diagnostic results were explained clearly, and approval was obtained before starting any work. The end result was excellent, would highly recommend More

Cerritos Acura has a best service for the sale person I have recommend to every one who interested to buy a used car or new have recommend to every one who interested to buy a used car or new More

from the squeaky clean restrooms to the excellent service given by Jerry,. what more could you ask for from such a great Acura Cerritos,. 5 stars for "Jerry!" Jerry! Jerry!' continues to be our number one given by Jerry,. what more could you ask for from such a great Acura Cerritos,. 5 stars for "Jerry!" Jerry! Jerry!' continues to be our number one guy from reminding us about our maintenance to our basic tire rotation,. this is why we have purchased 3 Acura vehicles from Cerritos! thanks for the continued great service. More

Took vehicle in to have a new key made and was extremely pleased with the level of service and professionalism I received from Service Rep. Jerry. pleased with the level of service and professionalism I received from Service Rep. Jerry. More

I was very happy with the dealership and very satisfied with the seller he was very helpful. Highly recommended with the seller he was very helpful. Highly recommended More

Visiting yesterday to Cerritos Acura my expectations were exceeded, I was treated with respect and professionalism by the sales consultants Aaron Soto, David K Ta and the Finance Manager Pablo Camino Cozzan exceeded, I was treated with respect and professionalism by the sales consultants Aaron Soto, David K Ta and the Finance Manager Pablo Camino Cozzani…I’m very excited with my RDS…Thank you so much Cerritos Acura More

Bought a certified used vehicle with David Ta. He and Pablo were easy to work with. He and Pablo were easy to work with. More