Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cerritos Dodge Chrysler Jeep RAM
Cerritos, CA
518 Reviews
At Cerritos Dodge Chrysler Jeep, we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Chrysler, Dodge, Jeep and RAM models and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for that certain Challenger, Wrangler Unlimited, 300, Ram 1500 or Charger? We will do everything it takes to get you the right model equipped with the features you desire!
Read More
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 518 reviews
January 21, 2020
Shady and deceitful. Never again will I buy from this dealership again. The lack of organization, the shadiness of their sales people and finance department, and the arrog Never again will I buy from this dealership again. The lack of organization, the shadiness of their sales people and finance department, and the arrogance and attitude I've received since is just not worth it. I love my Grand Cherokee, I'm hoping that it stays true for that. I originally reached out about the GC I bought through the website. I talked with one of the internet sales team through emails and let him know when I was coming in. I met him in person and shook his hand. He passed me off to another salesman (George, who was totally fine and the only decent part of this experience). Then, I started talking with whoever the weasel was about the numbers. I had a hard set number and I had another GC already lined up elsewhere. We finally came to an agreement on the numbers. Then, I got a phone call from the dealership, from another internet salesman, asking when I could come in. While I was in the dealership. When I got back to finance, because the weasel guy didn't mark down the agreed upon number, they filled out all the paperwork with another number and month term for the loan, that I had already shot down. Low and behold, when you figure out the numbers from what they'd done there, the price I was paying for the car (before tax and interest) was higher than the quote that I had in writing that brought me in. I called them out on this, and we came to an agreement that at least Brough the car down to the agreed upon sticker price. Now, more with finance... I did not go to my bank ahead of time. I figured that we'd all get a better deal when they're trying to move the cars, and I know the dealership gets a kickback and commission from the banks they set loans up through. That said, my bank is in their system. In the interest of a bette APR, we shopped the loan around while I was there. I talked to several banks, including my own. My own bank had not fully approved the loan yet, none of the banks had while I was signing the paperwork; but they had already essentially agreed to it. So, I was told by finance that we'd wait for their final approval. Cut to within 48hours, my bank has fully approved the loan, at a considerably better APR than what Cerritos was quoting me. My bank cut the check and sent it to Cerritos. I called the finance guy that handled my sale: Alex. I left a message to make sure that this was all good and going to be fine to handle. Or that I need not worry about that. I asked for a callback. Two days later, I called Alex back again, since he had not called me back. I wanted to make sure all was going through, or to see and make sure that I didn't somehow take out 2 loans for the same car. I never got a call back. I called back again, to talk to Alex or the Finance Department to make sure all was well with it, and to see if and or what I needed to do. I never got a call back. My bank called me today, as they'd just received the check back. (Mind you, they overnighted the check to Cerritos on the 13th of January, so over a week ago). I call Cerritos, obviously pissed off that they went behind my back and went somewhere else, and that they couldn't ever get back to me to let me know what the status was of the loan and what would be happening with the whole thing. I already forget the finance guy who I did talk to, but the arrogance on him, set me off. Yes, I had to cut him off a couple times, because he kept trying to divert the conversation away from what I as asking and trying to find out. He kept trying to brush under the rug, that they had blatantly ignored half of what we had been working on when I signed for the car. So, twice during my experience, did Cerritos try to talk out of both sides of their mouth, to try and pull one over on their customers, to squeeze out more money than is right. I'm glad that there are other Jeep dealerships closer to me, for servicing. I"m glad I don't ever have to step foot in Cerritos every again. For anyone else looking to go there, at least the location is beautiful and the inventory is stocked. But, make sure you clearly know your numbers More
by ACuculich
Employees Worked With
Jesus, George (was great), Alex, and I forget the others.
September 21, 2019
Excellent experience Flawless customer service/very welcoming/feels like your with family. I would definitely recommend you check these guys out. Shout out to Alejandro. T Flawless customer service/very welcoming/feels like your with family. I would definitely recommend you check these guys out. Shout out to Alejandro. Thank y’all. Proud GoManGo owner More
by GoManGO Tango
Employees Worked With
Alejandro
September 18, 2019
Blissful Diego (salesman) was amazing! He made sure to make my experience joyful and promising. I now have a beautiful Dodge Ram that I will be able to enjoy a Diego (salesman) was amazing! He made sure to make my experience joyful and promising. I now have a beautiful Dodge Ram that I will be able to enjoy and love for years to come. Also, Robert and Nick in finance worked their tails off to reassure that I could meet my budget with the truck of my dreams. Thanks to everyone who made this experience possible at Cerritos Dodge. More
by Elves
Employees Worked With
Diego, Robert
September 02, 2019
Good from sales thru finance Very good experience from the minute I walked in thru driving off the lot with my 2020 jeep gladiator overland. Thank you Panda and Alex. Very good experience from the minute I walked in thru driving off the lot with my 2020 jeep gladiator overland. Thank you Panda and Alex. More
by rockhrwrld
Employees Worked With
Panda & Alex Rios
August 27, 2019
SRT Hellcat One of the easiest car deals I’ve ever had been to a lot of different dealers. Cerritos Dodge was very friendly and professional to me. One of the easiest car deals I’ve ever had been to a lot of different dealers. Cerritos Dodge was very friendly and professional to me. More
by GoMangoCat
Employees Worked With
David, Jose
August 26, 2019
Great experience Was a overall good experience, good staff. Great sales guy. Traded my 2014 Jeep grand Cherokee was inside down, they helped me trade it in when no oth Was a overall good experience, good staff. Great sales guy. Traded my 2014 Jeep grand Cherokee was inside down, they helped me trade it in when no other dealer would. Would recommend to anyone More
by Cknott562
Employees Worked With
Barnard
August 11, 2019
Buying a car is not fun it should be Never would give me the price of the car it was always how much my payment was going to be but never the price of the car Never would give me the price of the car it was always how much my payment was going to be but never the price of the car More
by Viking2019
Employees Worked With
Daniel
July 27, 2019
Uncompromising customer service the The team here listens to your needs and ensure that you are happy😁 helpful, happy to help you with no pressures to buy anything any car. The team here listens to your needs and ensure that you are happy😁 helpful, happy to help you with no pressures to buy anything any car. More
by Vonrobrob
Employees Worked With
Mr. Green provides uncompromising customer service! Great person to work with, knowledgeable about the company's products.
July 22, 2019
An Awesome Experience!!! My son and I went this past Saturday to Cerritos Dodge Chrysler Jeep to purchase a Jeep. Our sales consultant was Diego. Diego was friendly, knowledge My son and I went this past Saturday to Cerritos Dodge Chrysler Jeep to purchase a Jeep. Our sales consultant was Diego. Diego was friendly, knowledgeable, and professional. He was thorough in his explanations about the car's instruments, engine, and performance. He spent quality time with us and went over all the features of the car. My son test drove the Jeep and loved every minute of it. He explained the service department and he went over the hours of operation. It was great to hear that the service department is open on weekends and they offer a shuttle service. He also pointed out that Enterprise is also available on site if there is a need to leave the car for an extended time. After spending time with Diego we were taken to the finance department where we met with Frank. Our experience with Frank in finance was superb!! He was very calm, friendly, and professional.He shared information about gap insurance, extended warranty and anti-theft. Although we did purchase there was no pressure to buy. I believe my son and I got an excellent deal without having to haggle. We both love the car and we enjoyed the experience!! More
by Fran99
Employees Worked With
Diego, Frank
July 14, 2019
Fast,friendly, and very professional! Came to this dealership with one truck in mind and one only. I showed our salesman Wade Shipman the truck on my phone that I had researched. He went o Came to this dealership with one truck in mind and one only. I showed our salesman Wade Shipman the truck on my phone that I had researched. He went out of his way to make sure he did everything possible to make this experience the best. Thank you Wade we are very pleased with our purchase and we will highly recommend you to our friends and family!!! More
by Ninette
Employees Worked With
Wade Shipman
