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Cerritos Dodge Chrysler Jeep RAM
Cerritos, CA
522 Reviews
At Cerritos Dodge Chrysler Jeep, we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Chrysler, Dodge, Jeep and RAM models and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for that certain Challenger, Wrangler Unlimited, 300, Ram 1500 or Charger? We will do everything it takes to get you the right model equipped with the features you desire!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 522 reviews
May 01, 2011
My husband and I went to Cerritos Dodge Chrysler to look at a new 2011 car. I was up front that we needed incentives to offset our loan balance on our trade in. I was told there was a $2000.00 rebate on t at a new 2011 car. I was up front that we needed incentives to offset our loan balance on our trade in. I was told there was a $2000.00 rebate on the Chrysler 200 from the salesman. After we had picked out a car we liked and drove we began the paperwork. After we did the loan financing paperwork we were told by the sales manager that there was only a $750.00 rebate. Mind you we had been there almost 2 hours. We were then referred to a 2011 Dodge Avenger due to them having a $1500.00 rebate. We drove it and loved it (not as much as the Chrysler 200). The sales manager persuaded us that it'd be easier to purchase the Dodge because we were so upside down on the trade in. We decided that we would go with it. We explained to the sales manager and Omar that we could only put $2500.00 down. To make a long story short we had to leave to take care of matters at home and told them we would come back if financing went through. After we got home and took care of matters, I had missed 3 cell phone calls one from the bank. Omar had called and said the the bank needed more info (he had also texted a message). I followed through with all. I got a message later that they were still working on financing and I would hear something tomorrow (Sunday). I heard nothing. I ended up texting Omar later today and got a text back that financing had gone through but they needed $5500 down payment. He did not have the professionalism to call. We were upfront from the beginning that we were upside down on the loan and needed incentives to help offset a loan. It was a waste of a beautiful day and our time. I found the dealership to be quite unprofessional. More
by clynn1ca
Employees Worked With
Omar Alsouiri
March 25, 2006
BAIT and SWITCH DEALER. For three weeks Cerritos Dodge has advertised in the LA Times, Ram 1500 trucks w/V8, 3 available for $13,990. The first time I called I was told that the trucks were all sold. The has advertised in the LA Times, Ram 1500 trucks w/V8, 3 available for $13,990. The first time I called I was told that the trucks were all sold. The following week the same add appears with 2 available (same serial numbers listed). I call again and got the same answer that they had all been sold. Again another week passes and I called back and talk to Jack Ahiem, (Sales Mgr). I just inquired as to a base model truck. He gave me two different serial numbers and quoted me a prices of $15,990 on each one. I then asked him about the trucks that had been on sale. He said the trucks were no longer on sale. I bought a news paper (LA Times) that afternoon and found that not only were the trucks advertised again a $13,990 but they were also the same trucks and serial numbers that he had just offered me for $15,990. He has never returned my phone calls. I knew then that they had no intension of selling any of those trucks at the advertised price. I will take me business elsewhere. More
by Dr.Monty
Employees Worked With
Jack Sales Manager
