Cerritos Dodge Chrysler Jeep RAM

Bought a Jeep today I bought a Jeep today because of Michael. Before he came to help us I was ready to walk away. Michael is the most unintimidating, friendly, informativ I bought a Jeep today because of Michael. Before he came to help us I was ready to walk away. Michael is the most unintimidating, friendly, informative, calm, accommodating, helpful, knowledgeable, sales person that I have ever met at a car dealership. I am in supervision, in my job, and make my living, making things work. Michael has the potential to go far in his job position. The thing that I liked the most was his honesty. It built the trust factor into our experience. When the sales manager came over with his offer, again I was ready to walk away. With the combination of the two of them we got the deal that we wanted, it all worked out for the best. Overall I am satisfied. My wife has the car she wants and is happy. And you know what they say, happy wife happy life. More

Bait-N-Switch, Deceived This is our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling This is our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling and emailing us for a second lease. They assured us that they would get us an amazing deal. We only had 2 months left on our current lease and were led to believe that the remaining 2 months was not an issue and that they would get us into a new lease with no early termination fees. Why else would they be so anxious to get us in with 2 months left right? We figured we would give them another chance. We made it very clear that we had extensive over-mileage on our vehicle and that we were thinking of purchasing it instead of turning it in. They insisted that it wouldn't be a problem and that they would use incentives by Jeep and repeat customer incentives to get rid of all that. We made it very clear again while at the dealership that it was a stipulation of the deal that our over-mileage costs be wiped out or worked into the next lease. We were led to believe that this was the case all through the negotiations. Instead they did a bait and switch. Instead of getting the deal we thought we were getting we got a bill in the mail from Chrysler Financial not only for the over-mileage but for the early termination of the lease and associated fees. When we tried to remedy these issues with the sales team that worked the deal with us (Jack Ameen, Trent Hoffman, Russ Collins and Kevin Knutsen) at the dealership we were blown-off and given the run-around and rhetoric. Not once have they tried to find resolution in any of this. They don't care about repeat customers. They don't care that they lost us as customers. They don't care that we walked away feeling deceived. No good faith effort to find compromise. I hate leaving a dealership only to feel like I've been deceived, and taken advantage of. We will never do business with them again. More

Amazing Experience Trully gratefull for Mr Collins and Madi for helping me out, no other dealership would even tey but they did! Thanks again for helping with the whole Trully gratefull for Mr Collins and Madi for helping me out, no other dealership would even tey but they did! Thanks again for helping with the whole process! More

Excellent service!! Joshua & Christopher provided me with awesome customer service. Great people to work with and great environment at the dealership., they make you feel Joshua & Christopher provided me with awesome customer service. Great people to work with and great environment at the dealership., they make you feel welcome and will definitely go back for future car purchase. One of the best Dealerships experience in a long time!!! More

Excellent. No selling pressure. Very knowledgeable on all vehicles. Very personable. Came in on a Tuesday to browse vehicles. Ran out of time and felt comforta No selling pressure. Very knowledgeable on all vehicles. Very personable. Came in on a Tuesday to browse vehicles. Ran out of time and felt comfortable to make an appointment to continue and finish buying a vehicle. Dealership did not pressure us between our visit and the appointment. More

Emissions Control Software Not Happening Received an Emission recall notice from Dodge. Called Cerritos Dodge and spoke with Gil, setting up an appointment for June 27th @ 9:00 am. This is a Received an Emission recall notice from Dodge. Called Cerritos Dodge and spoke with Gil, setting up an appointment for June 27th @ 9:00 am. This is a plumbing service vehicle with calls schedule for the afternoon, I asked how long I should it expect to take to do a software upgrade and was told 3 to 4 hours. We arrived at the Service Bay right at 9:00 am and we were ignored for about 15 minutes before someone would walk out and greet us. We walked inside where we provided our information and I asked the service writer if we could have the vehicle back by noon, and he nodded. Three hours later, I called to check the status. I asked for the service writer, he wasn’t available. I asked for the service manager, he wasn’t available and was sent to his voice mail. I called back and asked the operator for anyone who could answer the phone. After trying to get someone for nearly 20 minutes, Danny came on the line and did his best to find out information for me. He couldn’t find the technician assigned to the truck, thinking he might be test driving a vehicle, and was unable to find out where they were with my software update. I asked him if he could take the truck and make it ready for us to pick up even though the work hadn’t been started. 30 minutes later I arrived to pick it up. It took them nearly 15 minutes to find the keys. No work was even begun – the truck set in the dealership for 4 hours. I hung around after the truck departed to speak with the service manager, Chet Hout. It took 2 PA announcements, 2 inquiries with a service writer, and another 15 minutes for him to come and greet me. I explained my dissatisfaction with the way I was treated, and gave him the details which he couldn’t care less about. He did go on to say he wanted to get my vehicle repaired, apologized that I had problems, and gave me his card and promised he would take care of getting the vehicle completed the next time by calling him direct. That seemed appropriate, however, with so many problems happening at this dealership, I don’t think I wish to trust them again. If I were the manager of this location, I would address the following concerns: 1) A service writer should be greeting customers as soon as they pull up to the bay. If customers see activity and progress is being made to take care of a line of people, they will wait patiently. However, if people in uniformed shirts are just walking around and ignoring customers waiting at the bay, this gives the impression they don’t care. 2) If repairs are taking longer than expected or a delay is encountered, a courtesy phone call should be made to explain the situation 3) Waiting on the phone to reach a person to talk to about my vehicle should take no less than a minute or two – 20 minutes is not acceptable. 4) Computer system should be tracking the progress of each and every vehicle in the dealership so that other people available to take a phone call can respond intelligently 5) Manager should be available to take phone calls to put out fires – no one with a problem wants to be sent to a voice mailbox which may/or may not get answered in a timely fashion. 6) I was greeted by a personal in a bright red shirt and thought this was the contact for my vehicle. Turns out, this fellow was just helping the actual service writer and didn’t explain this to me. When I returned for my vehicle, I went to the fellow who wrote up the service ticket. He told me he knew nothing about my vehicle and that I needed to see Gil. 7) When asked how long the repair would take when setting up the appointment, Gil said 3-4 hours. In front of manager he changed it to 4-5 hours to cover his behind. More

Smooth The experience has gone as well as hoped for. I never felt pressured. The Durango came with more options than expected for the price. Julian was very The experience has gone as well as hoped for. I never felt pressured. The Durango came with more options than expected for the price. Julian was very courteous and helpful. More

Made us feel welcome comfortable and relaxed. Had a very nice experience from the very beginning from your sales person Julian, his manager, and financial person, everybody there was understandin Had a very nice experience from the very beginning from your sales person Julian, his manager, and financial person, everybody there was understanding caring willing to work with me made it quite smooth and comfortable nice team. More

Memorial Day Service Always prefer to have my Jeep Rubicon serviced at this dealer, even though I didn’t buy it here. This time was a little different. Once I got home and Always prefer to have my Jeep Rubicon serviced at this dealer, even though I didn’t buy it here. This time was a little different. Once I got home and parked the Jeep for about 15 minutes, I noticed there was drips of oil on the concrete. I went under the Jeep to investigate and noticed oil splashed about 2feet back. I had to get rags to clean it. The work looked very sloppy this time around, this has never happened. More