Cerritos Nissan

Just filed a complaint with BBB for harassing calls Just filed a complaint with BBB for harassing sales calls which have continued over the past 2-3 years. I purchased a vehicle from them in 2009 and wa Just filed a complaint with BBB for harassing sales calls which have continued over the past 2-3 years. I purchased a vehicle from them in 2009 and was put off by their overly aggressive sales tactics and shady practices. To add insult to injury, I have contacted the general manager, sales manager, office manager, and sales reps demanding to be removed from their call list and the calls have continued. I feel that this is on the cusp of harassment and I would encourage everyone not to do business with these people. I have never known of such an UNPROFESSIONAL company and to think they represent a national brand you would think they would know not to conduct themselves as timeshare telemarketers. More

Unprofessional Service Management/ Bad customer service My car Nissan 2017 was involved in an accident, and I made an appointment this morning with the Collision center and after I finished with paper wor My car Nissan 2017 was involved in an accident, and I made an appointment this morning with the Collision center and after I finished with paper work , they refused to give me a ride back home(15 miles) because the shuttle service runs only within 9 miles, although their website states " Our complimentary shuttle service runs within 20 miles from our store." So I took my car back home , no service done. More

Bait and Switch at its Finest! Cerritos Nissan is the worst dealer... stay away! full of lies and deceptions. The general sales manager DAVID SWAYEN and his partner Internet Sales D Cerritos Nissan is the worst dealer... stay away! full of lies and deceptions. The general sales manager DAVID SWAYEN and his partner Internet Sales Director Jeff Lesniak are very dishonest human beings. They refused to take my lease return at the last minute and drafted a phony waiver stating I would be responsible for disposition fee even though my lease was up and I was purchasing a second vehicle. DAVID SWAYEN went on to say he could not take in lease returns due to liability reasons... for example, what if a tree falls on top of it!? When asked to provide me with names of all involved he refused and HUNG UP on me. What a horrible representation of what customer service stands for. Such a dishonest, grumpy old man that needs to retire immediately! Don't waist your time at this dealership. Bait and switch at its finest! Nissan Corp has been notified and looking into the matter. More

What a Full of life and Freiendly Place and SO Helpful What an excellent experience I had with the team at Nissan of Cerritos First let me start with Arsalan Nazer (salesman )what a sweet and honest and What an excellent experience I had with the team at Nissan of Cerritos First let me start with Arsalan Nazer (salesman )what a sweet and honest and helpful man ~ he was extremely patient with me and really helped me find a perfect fit *I love my new car* and Oscar (general manger) was amazing on helping me get finance he really worked so hard for me and I needed help I am so blown away how the team all works together to really make the experience comfortable. Im very happy with my New Car and my experience definitely a place I would send my friends & family Thank you Cerrito of Nissan **Great Team** More

Unprofessional Service Management An appointment was received via email and proved that there was no appointment, but an email that was sent out by the IT team and the Service team was An appointment was received via email and proved that there was no appointment, but an email that was sent out by the IT team and the Service team was unaware. Scary that there is no control over very important information of personal nature from a big dealership like Nissan. In addition, post the mess, the Delaership management can only defend itself stating that none of the service managers were not courteous. What about the time wasted ? what about no control of the data ? what do we know what appointment communicaiton is valid and what is not ? Do we call in to check up on every communication from Nissan ? Do we track mileage and oil changes and brake pad changes, etc ....... to keep the car up and running ? Lost on the reliability of my transportation ........... More

Awesome purchase of new Altima I was completely satisfied with my purchase of a new Altima on Saturday August 8th at Cerritos Nissan. The salesperson Ken Yates was absolutely prof I was completely satisfied with my purchase of a new Altima on Saturday August 8th at Cerritos Nissan. The salesperson Ken Yates was absolutely professional, and personable, and covered all the details. I would buy a car from Ken any time, and send refferals in to see him as well. The management made the deal a pleasure as well. I own a commercial truck dealership, and know the business very well, and I had an excellent experience purchasing the Altima from Cerritos Nissan, and especially Ken. My wife and I already own a '2003 Altima, and the new one is still the best vehicle Nissan makes. Thanks again everybody. Gary Leming More

Trying to buy a Frontier I emailed in photo/s VIN# and info on a free & clear 2015 Tacoma we bought, "I" don't like automatics. I found this dealer had a 2015 Frontier with a I emailed in photo/s VIN# and info on a free & clear 2015 Tacoma we bought, "I" don't like automatics. I found this dealer had a 2015 Frontier with a 6 speed manual in my fav. color. After a few emails they said they couldn't value the trade for the Tacoma. So I posted the Tacoma for sale on Craigslist. I had it sold in less than 12 hours! I then email, text & called to say I sold the Tacoma and was a CASH buyer! NO return emails, calls or text! I even called the GM to ask if I could buy? What a waste of time! Van Tuyl Group should look at the Sales Management from this dealership! Regards, More