Cerritos Nissan

Came for a oil change and got screwed truck shaking cutting off there advice was to drive it and bring it back tomorrow hopeless feeling of not being help properly I delt with Peter gohil service direc cutting off there advice was to drive it and bring it back tomorrow hopeless feeling of not being help properly I delt with Peter gohil service director and John Meyer part and service director I had the most worst experience of my life with these two directors I've been to dealers across the world to experience this low level people..John Meyers threat to call the cops on me for not have a way home only came in for a oil change once I received my truck it cut off I told the person who brought it up from service hey it cut off he look at me and walk off I then started the truck up trying to pull off and it cut off I bring it back immediately back to have the most horrible experience with Cerritos Nissan directors it was sad top it off the put a scan reader on my truck without my consent my wife came and John Meyer told my wife wait there for the police 😌😔😪 I hope the way I look and he'll I felt like I'm a black man standing up for my rights they look at me with that look in his face I even ask John Meyer to give me a ride home..his response was I dont feel safe and I ask why ..no legit reason he didn't feel safe the service department was closing only to be left outside .a close dealership to watch them leaving and drove off only thing I can think is I'm black then he said he can tow my truck with me in it to my house and I ask how would I get it back here for repairs his response was not my problem I have family work in this field and said they will unplug thing just to make money please I know its a pandemic but I don't have money to let them take from me I don't have it only came in for a oil change and got screwed I ask for a rental car and got nothing I ask to get a ride home and got nothing I felt helpless hopeless having no choice but to leave the truck at the dealer shaking cutting off to call a ride have to call off work all behind a oil change More

The way we were treated at this dealership was ruthless and cruel. We test drove a 2018 Toyota Yaris with 45000k + miles My son liked it. Cost of the car at the window was 10999$. After fees and taxes th and cruel. We test drove a 2018 Toyota Yaris with 45000k + miles My son liked it. Cost of the car at the window was 10999$. After fees and taxes the sales person Irvin de los santos and Jose Miranda said it’s 12000$ and some change. We said no and cannot afford it. They said they will go as low as 11600$. We declined and started to leave the dealership. They stopped us multiple times and offered to “ add value to the car” by giving us one year of free maintenance and full tank of gas for 11500$. We finally agreed. Paperwork signed and we wanted to pay in cash. It check is at home. They said no problem. Car will be washed filled with gas then delivered to our house then they will get the check .car delivered to our house by Irvin de los santos and key handed to my son. They left. My son got in the car and started the engine. He noticed a low tire pressure indicator light on and this car has 1000 more mileage to it compared to the one he test drove We called Irvin the next day via phone and text. Irvin said that the car delivered to us was not the car that was test driven, but it has the same year, make and model. We wanted to make an appointment to go to the dealership the next day. Nehemiah said he will be in but will there Wednesday. We agreed to meet Wednesday afternoon which is today. We came to the dealership and met with Irvin, also approached by Jose Miranda. We were explain to them what happened. And they looked at us like we were crazy. They said the only way they can give us the car we test drove is if we pay for the difference which will be 1000$ more. We refused to pay more and wanted a better resolution but to no avail. We asked for the general manger. GM never came and we have stand in front of his office so he can see us. Finally got to speak to GM Nathan Schwan who practically told us the same thing. Also stated that there’s nothing that they can do since “ we already have your money” shrugged his shoulder. No one tried to help us. They were ruthless and heartless. Fooled us and ripped us off. More

nissan of cerritos there are very very bad services I have a nissan 2014 with 52000miles services charger me $2780.00 for Nothing never buy a Nissan have a nissan 2014 with 52000miles services charger me $2780.00 for Nothing never buy a Nissan More

Cerritos Nissan Service Dept Will Rip You Off These people are like blood xxxxxxx vampires. I have always gone to Long Beach Nissan for service on my car but since the dealership closed, I decided These people are like blood xxxxxxx vampires. I have always gone to Long Beach Nissan for service on my car but since the dealership closed, I decided to go to Cerritos Nissan since it was closer than Carson Nissan. My car needed 30K mile maintenance which I found out costs a little more than $483 at Cerritos Nissan. Later that day when I came home, I found a mailing from Surf City Nissan that offered that service for only $195 – quite a price difference. I must admit that Cerritos Nissan package also included a CVT transmission fluid change and brake fluid change. As if that wasn’t bad enough, because of a sporadic problem with the idle, I agreed to a spark plug replacement which I found out that Cerritos Nissan charges $530! The spark plugs are platinum long life spark plugs which I found out cost just under $12 each. So that means that Cerritos Nissan charges $480 in labor to replace spark plugs in a Nissan Altima! I was able to find three different YouTube videos where mechanics replaced spark plus in a Nissan Altima in less than 15 minutes! So Cerritos Nissan wants to charge $480 for 15 minutes of work! The technician does verify the timing and the idle after this is done but I doubt that can take more than one hour. Once again, another Nissan dealership I called told me this service costs just $265 – less than half. I looked up a service that determines labor rates for such repair jobs and the price of $265 is in line with such a job – definitely at the top of the scale but within the scale. I don’t know why Cerritos Nissan wants double that amount. I also agreed to do a fuel system service which I would assume get me some love from Cerritos Nissan but that just emptied my pocketbook a little bit more. While waiting for my car at home, I received a phone call from Cerritos Nissan -- $300 for front brakes and $378 for an oil cooler seal. The front brakes had not been replaced in a long time so it may have been time although I feel now that it could have waited. The leaking oil cooler seal caught me by surprise – I never noticed any leaks from my car. My condo association checks garage parking spots all the time and lets owners know if their cars are leaking – never heard from them. No pictures. Cerritos Nissan said it was critical so I did agree. All this work I agreed came out to a little more than $2,000. I did not have that in mind. Cerritos Nissan also wanted to replace the lower control arm bushing – a $1,000 repair which also would have required a wheel alignment which was more than $100. I emphatically said “NO” to that. Long Beach Nissan had completely rebuilt the front end suspension at 90,000 miles so I seriously doubt those lower control arm bushings would go bad after just 30,000 miles. The pamphlet they send you also tries to push additional services like a cabin filter replacement with HVAC service for $170. BTW, Cerritos Nissan exceptional service failed to detect a low battery with the key fob – quite important but then again, how much money can Cerritos Nissan make off a $5 battery. Long Beach Nissan would always work with car owners and suggest repairs be put off for the next visit if possible and not try to fleece the car owner at one time. Cerritos Nissan behaves in the opposite manner. I don’t understand why because with Long Beach Nissan closed, Nissan car owners in Long Beach need to find another Nissan dealership for occasional repair work. It won’t be Cerritos Nissan for me. More

Compre auto usado 2018 a los días tiene un ruido al frenar lo lleve 2 veces a servicio hicieron trabajo de limpieza y rectificar discos no solucionan el problema el Manager de ventas dice que me pueden frenar lo lleve 2 veces a servicio hicieron trabajo de limpieza y rectificar discos no solucionan el problema el Manager de ventas dice que me pueden ayudar con el 50% del cambio de frenos yo pagar 200 costo real 295 por cambio de frenos me dice Jaime Navas de servicios, el carro es recién comprado y no es permisible que el cliente tenga que invertir dinero en un carro inspeccionado y comprado en dealer donde está la garantía de satisfacción al cliente, desde mi punto de vista es un costo que tiene que asumir el dealer More

Service depart management should teach ethical and better business practice to the Sales team, management and the finance department. Unethical Liars Cheats After 3 separate contracts they finally di business practice to the Sales team, management and the finance department. Unethical Liars Cheats After 3 separate contracts they finally didn’t get it right. Double talk and xx talk More