Champion Chevrolet Buick GMC Kingsport - Service Center

I was on my way from NY to FL and my car was having issues. I then stopped in TN and was able to get an emergency repair done well and quickly but Champion Chevrolet. They made what should have been a issues. I then stopped in TN and was able to get an emergency repair done well and quickly but Champion Chevrolet. They made what should have been a catastrophe and livable situation. Thanks to Nina and the whole service team there. More

First time visit, first service on my truck that I bought out of state. Upon arrival, everybody was so serious. You’d have thought everybody was getting fired with how there was no smiling or welcoming entra out of state. Upon arrival, everybody was so serious. You’d have thought everybody was getting fired with how there was no smiling or welcoming entrance. I didn’t even get a “hello, welcome to champion, we’ll be right with you… yada yada yada”. Did they think I was there to rob the place 🤔, maybe but I’m not sure. Anyways, they only had Pepsi in the machine out of like 12 selections… just Pepsi lol. But the technicians were great with my truck, there was a window I was watching through and they did thoroughly go through my truck and check everything, some wonder if they do that behind doors, but they did great, I was pleased with them. I was in and out relatively quick so that was great! More

They were very helpful and very courteous. Thank you and Merry Christmas. Sincerely, F. Scot Fleming. Thank you and Merry Christmas. Sincerely, F. Scot Fleming. More

Todd went out of his way to resolve the months' long saga regarding the park assist recall on my Sierra. He even got me scheduled in to have the recall performed prior to a trip out of town. Based on this, regarding the park assist recall on my Sierra. He even got me scheduled in to have the recall performed prior to a trip out of town. Based on this, I'll definitely keep Champion in mind for future business. More

I have not had service here in over two years. It was terrible then. I am changing my own oil now. I want to give them time to improve with the new owners. It was terrible then. I am changing my own oil now. I want to give them time to improve with the new owners. More

Quoted one price and changed another for a simple service. Probably won't be back. service. Probably won't be back. More

Actual service was fast. Problem trying to schedule online. When I called to schedule, the person in the service dept put me on hold for 20 minutes - not a good experience Problem trying to schedule online. When I called to schedule, the person in the service dept put me on hold for 20 minutes - not a good experience - reservations about the service that will be provided if this is any indication of how customers are treated. More

I came in to get my Heated Steering Wheel retrofitted. Was only there for 30 mins and was told my retrofit/recall was complete. Got home and realized I couldn’t find the button for it and it wasn’t workin Was only there for 30 mins and was told my retrofit/recall was complete. Got home and realized I couldn’t find the button for it and it wasn’t working with my remote start. Looked it up and they were supposed to replace my entire steering wheel with one that has the button for it. Tried calling the dealership back and never could get a hold of anyone. I have no idea what they did to my truck, but it was definitely not what I came for. More

I still have message of service tire monitoring system showing. The right rear is the only one not giving a reading. I don't drive to Kingsport very often. Therefore if I can do something myself to fix th showing. The right rear is the only one not giving a reading. I don't drive to Kingsport very often. Therefore if I can do something myself to fix the problem, please let me know. I had to turn on the trip odometer myself, If they had done so , they would have seen there was a problem. This may help someone else knowing and instructing the tire people. More

They were wonderful no appointment but took my car strait back right away and fixed back right away and fixed More