Champion Chevrolet of Avon - Service Center

GREAT SERVICE DEPARTMENT The Service Department at Champion Chevrolet has always been respectful and businesslike. Shuttle service is very convenient. I leave my car in the The Service Department at Champion Chevrolet has always been respectful and businesslike. Shuttle service is very convenient. I leave my car in the morning and use the shuttle service to my volunteer job. More

Will in service Will in the service is outstanding, I was told my one gentlemen that the promised loaner was not allowed for the visit, Will heard about this and saw Will in the service is outstanding, I was told my one gentlemen that the promised loaner was not allowed for the visit, Will heard about this and saw to it personally that the loaner was there for me. Will took my word that there was something wrong with my truck, made sure they found the problem, and fixed it WAY sooner than I expected! Will is always super professional and polite, he unlike a lot of other service providers do not give you the benefit of the doubt and look as into complaints, he does and finds the problem and a solution as soon as he gets done. Thank you so much Will, keep rocking out brother!! More

I went in for an oil change , chatted with Aaron whom I have had the pleasure of dealing with on prior purchases. Found a truck I wanted and we worked out a deal. Aaron had all , chatted with Aaron whom I have had the pleasure of dealing with on prior purchases. Found a truck I wanted and we worked out a deal. Aaron had all the paperwork completed for me to pick up the truck during the week. He took the time to go through some of the features on the truck that is 22 years newer. We have gone through Aaron on a few of our last vehicle purchases and see one more in the near future. Yes, we like the products Champion offers but return due to the professionalism of the staff, especially our relationship with Aaron Glaze. More

Awesome customer experience I had a Great experience at the dealership overall. Will and Vickie were amazing and very receptive. They exhibited a high level of professionalism I had a Great experience at the dealership overall. Will and Vickie were amazing and very receptive. They exhibited a high level of professionalism while at it. Will took his time to respond to my questions and concerns in great detail, while alleviating my fears in the process. More

Great service Would recommend to anyone looking for great service and respectful customer service! Repairs we’re done ahead of schedule! Customer service was second Would recommend to anyone looking for great service and respectful customer service! Repairs we’re done ahead of schedule! Customer service was second to none! More

Service Repair Will was extremely helpful and worked with me to get my car repaired quickly!! He provided information for financial assistance that made my repair e Will was extremely helpful and worked with me to get my car repaired quickly!! He provided information for financial assistance that made my repair experience less traumatic. I appreciate his concern and patience. He was awesome from our first conversation before I even got my car to the dealership. Highly recommended! Thank you Will!! More

Will was friendly and helpful. Will is very friendly and helpful. He helped me with getting repairs done on my car in a timely manner. He is trustworthy. Thanks Will! Will is very friendly and helpful. He helped me with getting repairs done on my car in a timely manner. He is trustworthy. Thanks Will! More

Excellent Dealership I recently had my Malibu's oil changed at this dealership. Everything from scheduling the appointment to having the car serviced to exiting the deale I recently had my Malibu's oil changed at this dealership. Everything from scheduling the appointment to having the car serviced to exiting the dealership was easy and a great experience overall. Later that day I was looking over the multipoint inspection sheet as well as the service papers and had a few questions. I called the dealership the next day to clarify a few details about the car, and ended up speaking with Jim the service manager. After explaining the contradicting information he offered to give my car another oil change and redo the multipoint inspection for free the following day. I explained I did not need a free service, I had called for clarification, but he insisted. He offered to do the service over because the papers said a different oil was used and wanted to build my trust in the dealership. They even washed my car after redoing the service. I highly recommend this dealership, if you plan on visiting I suggest scheduling online as it is easy and you can make your visit shorter. Jim, Will and the rest of the staff are truly excellent and genuinely care about the customer and vehicle. They are not high pressure, just good, honest people. The lounge has a flatscreen TV, free Wi-Fi, individual work tables, couches and vending machines. More

Quick and easy. Had a problem with our 2013 Equinox. Had it towed to Champion on Sunday when they were closed. Received a call the next day from service advisor Wil Had a problem with our 2013 Equinox. Had it towed to Champion on Sunday when they were closed. Received a call the next day from service advisor Will Whitley. He was familiar with the issue and told me the problem would be covered under warranty. Champion had us all taken care of in a couple of days. We didn't need it, but they even offered a loaner. They also updated the vehicle to comply with another recall issue while they had it. They made what seemed to be a big problem easy! Thanks. More

Service center rating excellent. This experience good. My complaint is that what I thought was going to be a 20-30 minute visit turned into 2 hours without an explanation until I asked. I originally had an My complaint is that what I thought was going to be a 20-30 minute visit turned into 2 hours without an explanation until I asked. I originally had an appointment to have the rear window wiper fixed. When I got there I asked if the passenger brake light bulb could be replaced and was told that it could. After 90-100 minutes of waiting, I finally found someone and asked what was going on. I was told that the brake light bulb was not really the problem but there seemed to be a problem with the circuit and it was being checked out. While I appreciate the fact that it was not a simple bulb change I was annoyed that no one came and told me that the service time was going to take MUCH longer than originally planned as I had other appointments scheduled following this one. My service liaison was appropriately apologetic for not keeping me updated and I realize that everyone "drops the ball" on occasion. More