Champion Chrysler Jeep Dodge Ram of Lansing

Jeep Cherokee towed to Champion when battery died. Had an appointment for the same day. No call from service. When I called the next day, they said I was second in line to get serviced, however, a Had an appointment for the same day. No call from service. When I called the next day, they said I was second in line to get serviced, however, a friend had hers towed after mine for same issue and she had already gotten it back. Was told would be the next day. Left message with no return call. Finally got on with service guy who said they were still waiting to look at it and I was in line (this is two full business days later). When asked about why appointments were scheduled, he responded with "when you make a doctors appointment, you have to wait". I am a very reasonable customer who assumes good intent of others, but since others had been serviced after mine was in and the condescending way I was spoken to was appalling. I was lied to about timing, others were put others ahead, appointment times were not kept. 5 days later and still no car. Had to tow it elsewhere to actually get it looked at. I will never purchase from or get service from Champion again. More

I witnessed a very kind act on May 29 at Sparrow Hospital in the emergency room that involved one of your employees.. A man entered the emergency room asking for his wife. As he continued to speak to the per in the emergency room that involved one of your employees.. A man entered the emergency room asking for his wife. As he continued to speak to the personnel, he told them that he had been to your dealership looking to buy a car. He was unable to find something and ended up in the waiting room at the end of business day with no ride home. People at the dealership were trying to figure out how to help him when a man told him that he would give him a ride. He said that the man's name was Lauren or Lawrence and brought him to Sparrow Hospital. On the way there, he told your employee that he hadn't eaten in two or three days. Your employee stopped and bought him food as he had a large bag of food, and he kept saying how grateful he was. I don't know if he was a homeless person and wasn't disheveled so I assumed he might have been down on his luck. Either way, your employee went above and beyond the call of duty. Bravo, Lauren or Lawrence (I am sorry if I got it wrong). Marilyn Porter p.s. I didn't buy a car but couldn't find another way to tell you about this and I had to fill out the things below to do this. More

This is by far the worst dealership you could ever purchase from. Their salesman are trash and liars. They want just want your money and will lie about the condition of the vehicle just to make a sale purchase from. Their salesman are trash and liars. They want just want your money and will lie about the condition of the vehicle just to make a sale. I bought a 2015 Dodge Dart back in late March of this year. Less than 2 months later, white smoke is coming from the exhaust, tire pressure gauge was broken, cover shield of the engine was missing, and the bottom shield to protect engine from debris had fallen off. Went in for service, just to be told my “warranty” doesn’t cover anything that needed to be taken care of. I was sold a lemon by their young untrustworthy salesman, Joseph Zuehluke! When I took my car to the service department, Soran (a rep in the department) expressed how he told the salesman about the problems of the vehicle and the fact that even a simple shield for the engine is missing. Joseph responded with, “That’s not my problem”! DONT EVER PURCHASE ANYTHING FROM THE HORRIBLE ESTABLISHMENT‼️ More

This dealership was very difficult to work with. They did not answer or return my calls. They did an oil change on my car without informing me and without me asking and proceeded to charge me. I bou They did not answer or return my calls. They did an oil change on my car without informing me and without me asking and proceeded to charge me. I bought my car from this dealership and they did not stand behind their warranty. More