Champion Hargreaves Chevrolet - Service Center

Service is what keeps a customer coming again & again...the service received was given but not with genuine sincerity...with unkind motives...lacked integrity . Thanks again...the service received was given but not with genuine sincerity...with unkind motives...lacked integrity . Thanks More

There are good dealers and then there are bad dealers. Matthews Hargreaves is either so incompetent or extremely dishonest or both. Either way the customer will suffer. It's bad enough when they don't k Matthews Hargreaves is either so incompetent or extremely dishonest or both. Either way the customer will suffer. It's bad enough when they don't know what they are talking about - but even worse when they try to take the customer for money under warranty issues. The Equinox eco-tech engine has two known high warranty issues - high oil consumption and balance chain stretch and breakage. Matthews Hargreaves wants to convince you that it's your fault that the oil is disappearing from your engine and it's your fault that the balance chain is making all this noise. They try smokescreens like; you don't have enough oil change receipts and you didn't add enough oil. You can change the oil all you want and add all the oil you want it doesn't change the fact the engine is consuming oil or the fact that the balance chain has stretched and now sounds like a diesel. My son's car sat at Matthews Hargreaves for over a week while they argued with him about whose fault it was. They wanted $1200 upfront to look at the engine and $4000 to replace the engine. I called district and then corporate and got no help from them. Finally I told my son to get his car out of there. I had it towed to another dealer and less than 24 hrs later my son was back on the road with the balance chain replaced under warranty at no cost. I'm currently tracking oil consumption because if it's more than a quart in 1000 miles I will have my son bring it back to the dealer for more warranty investigation. But it won't be to Matthews Hargreaves. Take your Equinox to Matthew Hargreaves at your own risk because they have taken the customer and have taken GM. More