Champion Hargreaves Chevrolet - Service Center

I have a leased 2020 Equinox with just over 12,000 miles. I made an appointment for an oil change and told the service rep there was noise coming from the left front of the car. I asked if it could be chec I made an appointment for an oil change and told the service rep there was noise coming from the left front of the car. I asked if it could be checked at the appointment and was told it could. On the day of the appointment, I again told the service rep about the sound coming from the left front of the vehicle. This was especially after she told me that a wheel alignment was needed, along with the oil change, at a cost of about $300! This was based on sensors in the floor upon entering the service area which indicated uneven tire wear. She said the wheel alignment would also probably take care of of the sound. The repair detail indicates the service tech did an inspection of the steering and suspension system but did not note anything. The sound was still coming from the left front of the vehicle after this service. To make a long story short, I took the car to another dealership because of the continuing sound, and I was given a loaner car as I have no other means of transportation. This dealership inspected the car based on my information and found a defective ball joint on the left front of the car. This is part of the steering and suspension system supposedly inspected at Matthews-Hargreaves. The part was replaced and another wheel alignment had to be done. This was all a covered warranty repair!! I have since learned that a bad ball joint causes uneven tire wear (hello! wheel alignment). If left unrepaired, it can result in loss of control and a possible accident! I requested reimbursement from Matthews-Hargreaves for the wheel alignment/wheel balance that should have been part of a covered warranty repair. Service management hasn't been responsive so far. Since I can't give a no star review, one star is for the oil change. More

NO CUSTOMER SERVICE SKILLS TO RETAIN CUSTOMERS FROM SALES TO SERVICE THE WORST IN TOWN TO SERVICE THE WORST IN TOWN More

I had my car towed in at 9:am on Friday. They promised it would be ready today (Monday) at 3:pm. Welll... My final call to the dealership (they didnt contact me at all) was at 4:pm. I asked for the shuttle would be ready today (Monday) at 3:pm. Welll... My final call to the dealership (they didnt contact me at all) was at 4:pm. I asked for the shuttle driver to pick me up and I'd just wait for my car. Guess what...They haven't even looked at my car yet! (FYI - the receptionist told me everywhere is "short-staffed" and "things are going to take a long time" before she transferred my call to Service.) This place is ridiculous. If you can't figure out what's wrong with my car and can't get it back to me, DON'T SAY YOU CAN!!! DO NOT BRING YOUR CAR HERE. SAVE YOURSELF THIS AGGRAVATING RUN AROUND. I don't even have faith they can properly fix my car. More

Screw this place and the people who work here. I Screw this place and the people who work here. I brought in a 2013 Chevy Spark because the "Check Engine" light kept going on and sometimes, the Screw this place and the people who work here. I brought in a 2013 Chevy Spark because the "Check Engine" light kept going on and sometimes, the car wouldn't accelerate unless you turned it off and back on again. Kind of a dangerous thing to have happen on the road, but it was an intermittent issue. They insisted they couldn't fix the problem because their computer wouldn't tell them there was a problem and they couldn't seem to duplicate the issue, but still charged me over $200 just to look at it. They also made up an issue with the rear brakes causing the car to shake, which never happened before or since, that they tried to charge me over $2000 for. I declined and took the car to a reasonable mechanic, who confirmed that the rear brakes were fine. On top of that, after declining their attempt to scam me out of 2 grand, they held on to my car for an extra day for no reason other than the woman who handled the intake was out that day and apparently no one else in this entire service center was capable of handing a key back to me. So yeah, screw these guys. They are every bit the shady dealers that give used car dealerships and overpriced dealer service centers a bad name. Also, their mask usage is half-assed at best. More

Better mechanics and stand being a misdiagnosed car. 1300$ to change an alternator, clean the throttle body and clean the ground points because of an electrical issue (headlights dimming, engine stallin 1300$ to change an alternator, clean the throttle body and clean the ground points because of an electrical issue (headlights dimming, engine stalling, servicetrak warning light ect) . After they did the work, the same issues kept occurring. I took it back. They charged me another 100$ to “reset a module”. Took it home and the exact same issues kept occurring on the same day. Fearing they were going to keep robbing my pockets, I did my own research. Found a service bulletin (which I thought would be something they would look at) that said to change the negative battery cable (which grounds at two points on the vehicle). I did and while in the process I found that the ground points had never been cleaned like it said and like they charged. It’s been about a month and half and I’ve had no issues with it again. Scammed out of 1400$ For nothing. More

Awful customer service. Took my 2020 Silverado in for a few issues, 2 weeks + later and I don’t have my truck or communication. They are trying to find a similar truck to mine to compare, it’s a SILVERADO! few issues, 2 weeks + later and I don’t have my truck or communication. They are trying to find a similar truck to mine to compare, it’s a SILVERADO! More

A dreadful and disappointing service experience TL:DR -Abyssal follow up and communication -Mischarged parts -Promises not kept -Questionable Honesty, (they tried to charge me diagn experience TL:DR -Abyssal follow up and communication -Mischarged parts -Promises not kept -Questionable Honesty, (they tried to charge me diagnostic labor because Ally wouldn’t pay it due to lack of support) Details of the timeline: Week 1 October 30th – I bring my 2014 Chevrolet SS into the dealer for 1.)Coolant flush 2.)Keyfob concern 3.)Static over radio when defroster is on. My advisor was Max, who was very pleasant to talk to when I could get ahold of him Update later that day, he requests my Ally contract information (Extended Warranty), he also indicates that the Tech found that the Module had a loose ground which caused it to short out and that 1 key fob was bad, the other simply needed a battery. November 2nd – Max texts and lets me know that parts are on the way, he also let me know that Ally covered the module and the bad key fob, but that Ally will not cover diagnostic charges. I acknowledge, but decide to investigate. Why won’t they cover the diagnostic time? I call Ally Customer support – Specifically for details on my contract, are diagnostic charges covered? The rep responds with “Ally covers any reasonable and supported diagnostic time claimed.” So I inquire further, what did the dealer request? “They submitted for 1 key fob .4 diagnostic time and .4 to replace the fob, as well as 3.0 hours diagnostic time to determine the antenna(amplifier) module was bad and .8 hours to replace, we declined the 3.0 hours as it was excessive vs what they submitted to us.” Oh so they’re trying to pass the buck. November 3rd – Still waiting on parts November 4th - Still waiting on parts November 6th – No parts yet, Module showed up but the parts dept or tech ordered the On-star module, not the antenna module. Mind you this is prefaced my Max with “You going to give me an earful but…” I didn’t, mistakes happen whatever. Week 2 November 12th – Still waiting on correct module. November 13th – No module yet, Max assures me this will be “rectified on my end” Week 3 November 19th – I call twice, Max is not available November 20th – I call to follow up, again. Max picks up and indicates that the back glass is the root cause of the issue, asks me who replaced the back glass. I obtained this care used in July 2020, it came like that. He said he’ll see if he can get ally to cover it. He said he’ll call Ally right then and get back with me before close of business that day, and that since this is taking so long I’ll be given my car back no charge. No communication until- Week 6 December 9th – I text, ask if there’s any update. No response. I call that evening, I am told by a Young Lady that Max no longer works in the service lane (no surprised, was I ever going to get called then???). She lets me know that she has to talk to the service manager and that I can expect a call back shortly. I get a Call from Darrin the Shop Foreman. Get him up to speed and he indicates that the back glass was back feeding into the amplifier module (but I thought it had a loose ground??), since it’s an aftermarket back glass ally won’t cover it. He indicates that Moran Chevrolet might buy in, I find that highly doubtful. Why would they care? I request him to get a price quote on an aftermarket back glass and the OEM one. He confirms and lets me know he’ll have a quote by the next day. Texts me back, lets me know that OEM is the best way to go and the best he can do is $505.38 installed, markets down from $683.87. I call and get a quote from Safelite. They can do the same OEM part installed for $465.00, $495 if they do it on-site at my house. December 10th, I indicate to Darrin I would just like my car back at this point, I miss the rumble of my V8 and am sick of friends teasing me on how long I’ve been without a car I’m paying for. Darrin says okay then asks if I can wait until 12/14 since the tech working on it is out on medical. I politely insist that I have my car back asap. He texts me that evening and lets me know my car is ready for pick up. I head to cashier to get the paper work, bill comes to $188.99. Slightly miffed since I was told I wouldn’t pay anything, I agree and review. There is the hour charged out for diagnostic time that Ally refused to cover, I asked for it to be removed it is. Bill is now $140.98. I pay and rush out because I was so frustrated. December 11th – I review the paper work, I see a cover charged on the coolant flush line, I investigate. It’s a plastic molding cover for a Silverado. But I have a SS why is this on there. I look over the car, a tech tool is left in my trunk, battery panel still laying down removed, positive terminal under the hood never had the cover replaced and a new scuff on the passenger side trim. I decide to go to the dealer and speak to the service manager and return the tool. I’m greeted in the lane and explain the situation to a gentleman and ask for the service manager. Service Manager (I think) Tom come up and I explain the tool and mischarge, before I can carry on the conversation, he turns to the cashier and asks her to refund, then quickly run off, no explanation, no apology. I was an inconvenience they just wanted to go away at this point. The $21.99 was refunded More

Taken advantage of My experience would have been better had my vehicle not returned to me in worse condition than when I brought it in. I came in for minor repairs and My experience would have been better had my vehicle not returned to me in worse condition than when I brought it in. I came in for minor repairs and tire changes, oil change etc. However the day I left my check engine light came on. I spent about 3000 dollars this day. I called the repair technician Ed and he informed me it was an error and that he would clear it. I returned, he cleared it, it was gone, only to return a day later. I could not continue to make trips to the dealership I have to work as well. SO I had to go through my week with my check engine light on causing me great nervousness and paranoia of my wife and children driving our car and suddenly being in an accident because the car has malfunctioned while driving. However, when I called the repairman he ASSURED me that it was a computer glitch of some sort and it was nothing to worry about. Ed constantly informed me that if it was an error with ANY OTHER PART on my vehicle the auto diagnostic would have caught it when I brought it in for service. I felt at ease only to be shocked when the very next day my vehicle began to sputter, rattle, and jerk as if the power steering had went out and the rattling sounded as if someone had left loose nuts and bolts inside of a vacuum. what is worse you might ask? it was a day that my wife needed the car to run errands. after calling and complaining to the repairman Ed who, might i add, didn’t answer my calls for an entire 3 days, they sent a tow truck to retrieve my vehicle. after speaking with another representative I was told that the "NEW" repairs would amount to almost another $3,000. I am furious and to make matters worse, I PURCHASED MY VEHICLE FROM MATTHEW-HARGREAVES 2000 Twelve Mile Rd, Royal Oak, MI 48067 I was treated as if I was not a loyal customer and I know that I have been swindled out of my money. I am a hard working American that contributed to this society in ways that keep roofs over heads and it is a shame that I have been played in such a way that will prevent me from taking my children to school, going to work and other things that Matthew-Hargreaves Chevrolet dealer ship 2000 Twelve Mile Rd, Royal Oak, MI 48067 care less about. they have staged a coup on my family and put a bitter taste in my mouth when asked if I would ever be a customer to them or recommend them to others. I was taken aback when I was emailed this customer review, then again it may have been an automated error akin to the diagnostic program that just happened missed the additional problems my vehicle DIDN'T have! More