Champion Hargreaves Chevrolet - Service Center

Atrocious customer service Absolutely atrocious customer service in the service center. I was there for about 30 seconds when the guy locked my keys in my car and wasn't able to Absolutely atrocious customer service in the service center. I was there for about 30 seconds when the guy locked my keys in my car and wasn't able to get my car til the next morning. When I came back the next morning they told me I'd have to wait at least an hour for the oil change because they had a few people in front of me. I took my car and left. I wouldn't let this place touch my car with a 10 foot pole. I understand mistakes happen and keys get locked in cars but that's ur job, your profession, you should know better. I'm nurse and I'm pretty sure if you came to me as a patient you wouldn't want me making any mistakes like this. More

The worst dealership in Michigan This is the worst car dealership in Michigan, possibly the worst in the world. To start, their customer service is atrocious. Almost everyone who This is the worst car dealership in Michigan, possibly the worst in the world. To start, their customer service is atrocious. Almost everyone who works there is incredibly condescending, and yet almost completely inept. The last time (and I mean LAST time) the service rep I was stuck with thought my car only needed a new tire, when I assured him it needed a new control arm. After waiting days for them to even look at it, I was proven right. Filed an insurance claim and wait ONE FULL MONTH. Once they had the check from my insurance company I couldn't even get a hold of them. I had to file a complaint with General Motors to get an answer out of this dealership. Had someone double check their work and they screwed up multiple items. This dealership will treat you like garbage, it will literally steal from you, and it won't do a single thing right. A bunch of foolish children walking around with Fischer price tools, that's what this "dealership" is. More

I had transmission issues with Traverse while visiting the Detroit area. This was the only dealership in the vicinity that was open on a Saturday. Kevin and Kay worked closely to make everything possible the Detroit area. This was the only dealership in the vicinity that was open on a Saturday. Kevin and Kay worked closely to make everything possible to get me back on the road as soon as possible. The dealership provided for loaner car and helped with rental. In addition GM stood by their product and assisted with the repairs although the car was out of warranty. This is my second Chevrolet and I will continue to support GM given the integrity and their support of their product!! More

Service is what keeps a customer coming again & again...the service received was given but not with genuine sincerity...with unkind motives...lacked integrity . Thanks again...the service received was given but not with genuine sincerity...with unkind motives...lacked integrity . Thanks More

There are good dealers and then there are bad dealers. Matthews Hargreaves is either so incompetent or extremely dishonest or both. Either way the customer will suffer. It's bad enough when they don't k Matthews Hargreaves is either so incompetent or extremely dishonest or both. Either way the customer will suffer. It's bad enough when they don't know what they are talking about - but even worse when they try to take the customer for money under warranty issues. The Equinox eco-tech engine has two known high warranty issues - high oil consumption and balance chain stretch and breakage. Matthews Hargreaves wants to convince you that it's your fault that the oil is disappearing from your engine and it's your fault that the balance chain is making all this noise. They try smokescreens like; you don't have enough oil change receipts and you didn't add enough oil. You can change the oil all you want and add all the oil you want it doesn't change the fact the engine is consuming oil or the fact that the balance chain has stretched and now sounds like a diesel. My son's car sat at Matthews Hargreaves for over a week while they argued with him about whose fault it was. They wanted $1200 upfront to look at the engine and $4000 to replace the engine. I called district and then corporate and got no help from them. Finally I told my son to get his car out of there. I had it towed to another dealer and less than 24 hrs later my son was back on the road with the balance chain replaced under warranty at no cost. I'm currently tracking oil consumption because if it's more than a quart in 1000 miles I will have my son bring it back to the dealer for more warranty investigation. But it won't be to Matthews Hargreaves. Take your Equinox to Matthew Hargreaves at your own risk because they have taken the customer and have taken GM. More