Champion Hargreaves Chevrolet - Service Center

Dave S After a routine service (tire rotation and oil change)on February 15, 2018, I received an email from Mathews Hargreaves with a satisfaction Servery re After a routine service (tire rotation and oil change)on February 15, 2018, I received an email from Mathews Hargreaves with a satisfaction Servery request. I filled out the survey giving the dealership a 9 (out of 10) on overall rating and a YES to the question about referring others to this dealership. In the comments section, I mentioned that even with an appointment, i was told it would take an hour to an hour and a half. It took just about an hour. The reason I did not give a 10 was the fact that even with an appointment, it still took an hour for an oil change and tire rotation. I figure that 30 minutes would have been a more appropriate time frame. I understand that the mechanics need to have their coffee and breakfast sandwich or kibitz with the other guys, but I should not have to wait. Do that stuff between jobs. Today I got a call from a Customer Service Representative (CSR) telling me that my rating effected someone's pay, and that it is normal for an oil change and tire rotation to take an hour to an hour and a half. I said that I can get an oil change and any of the oil change locations in about 10 minutes, and that a tire rotation for a dealership should not take more than 20 minutes. He became very argumentative. I asked what was the purpose of a satisfaction survey was if not to find out what the issue is if a customer is not satisfied. He ignored the question and insisted that I could not get an oil change in a 10 minute time period anywhere. Then after a few more back and forths he suggestion that maybe I should take service somewhere else. I agreed and hung up. I have bought 2 cars thru them and have have my service done there as well. I will not be bullied and I will not go back to Mathews Hargreaves again. More

They pride themselves on being the hightest price dearler Upon my arrival i asked paul to treat me like family.. I wasnt aware that a dealer would be unapologetic about charging 45 dollar for a oil change the Upon my arrival i asked paul to treat me like family.. I wasnt aware that a dealer would be unapologetic about charging 45 dollar for a oil change the one before that i pais 31 on jefferson and Sierra chey carged 33 and they didnt was my car and robert was very rude and unapologetic he said they can charge what they want More

Terrible Oil Change They claimed they change my oil, but in like 4 months there was no oil in there! I had to prayerfully drive to Joe Lunghammer to get them to fix it an They claimed they change my oil, but in like 4 months there was no oil in there! I had to prayerfully drive to Joe Lunghammer to get them to fix it and they said there was no oil in there. They told me there was some things wrong with my car that wasn’t. I bought my car brand new from Joe Lunghammer but moved to Warren so i keep it maintained and thought this would be a good place to try. And then they charged me $64 for an oil change when I only pay $39.95 at Joe Lunghammer. It just showed a lack of integrity on their part. So they will never get my business again. I’ll just make the drive to Waterford or go to Hamilton Chevrolet on Mound Rd. More

RECALL RUNAROUND OIL CONSUMPTION TEST 2011 TERRAIN DID NOT USE ENOUGH OIL. I HAVE GONE THOUGH 0NE QUART OR MORE IN ONE THOUSAND MILES DONE THE TEST 3 TIMES THEY SAY IT OIL CONSUMPTION TEST 2011 TERRAIN DID NOT USE ENOUGH OIL. I HAVE GONE THOUGH 0NE QUART OR MORE IN ONE THOUSAND MILES DONE THE TEST 3 TIMES THEY SAY ITS NOT USING ENOUGH OIL. HAD IT CHECKED OUT AND COMPLAINED 3 YEARS AGO. MY FAMILY HAS BEEN BUYING CARS AT MATTHEWS HARGREAVES FOR OVER 40 YEARS AND MECHANICS SUCKED ON ANYTHING THEY DONE. FREE BRAKE INSPECTION USED CAR BRAKE WENT OUT WEEK LATER. STARTER WAS BAD REPLACED IT UNDER WARRANTY CAR CAUGHT FIRE WIRES HITTING EXHAUST REPLACED FUEL PUMP 3 TIMES IN A WEEK NOT THE PROBLEM PASSKEY FIXED IT MYSELF. FUEL PUMP ON ANOTHER CAR WENT UNDER WARRANTY TOLD THEM WHAT IT WAS. THEY TOLD ME I KNOW SO MUCH FIX MYSELF . I,AM A CERTIFIED MASTER MECHANIC More

Don't leave "ANY" valuables in your car. After dropping my car off to have the airbag recall service performed, I picked up the car and discovered my cash (dollar bills) were missing $ 35 - 5 After dropping my car off to have the airbag recall service performed, I picked up the car and discovered my cash (dollar bills) were missing $ 35 - 50, and my change bin was picked thru and another $ 15 - 20 dollars had been stolen. DO NOT TRUST THIS DEALERSHIP!!!! More