Chantilly Auto Sales, Luxury Pre-Owned

Rude and snarky when speaking with the Sales Manager Tony Hafiz. I wrote to inquire about a BMW to ask for maintenance records. He referred me to the CarFax. I said that in 2000 miles that the timing belt Hafiz. I wrote to inquire about a BMW to ask for maintenance records. He referred me to the CarFax. I said that in 2000 miles that the timing belt was going to need replacement as well as the water pump which can run from $3000-3500 and that is why people tend to trade them in at that point...to avoid that expense which gets passed along to the next owner. I apologized and said that I would pass as I did not want to purchase a vehicle that will need $3-4k worth of repairs 2 months into ownership. He came back at me saying they have timing chains not belts and if I assume all of the go out that I "should call BMW because he is sure they would like to know that". Written using capital letters being very snarky. (timing chains or more labor intensive than timing belts so he essentially shot himself in the foot by pointing that out by the way) I thought that was quite rude and had choice words for him. He did respond and apologize (because I said that I would write a review letting people know how he spoke to me). He said that he didn't mean to be rude that it was meant as sarcasm. Does that make it any more acceptable to be sarcastic with a potential customer?? It shows a lot about his character. To treat people as if they were below him. And the fact remains that most BMWs have timing chain/water pump issues as well as oil leaks. Imagine that in 2000 miles of ownership (the car has 78k miles) that if a mechanic tells you this needs to be done and gives you and estimate for $3500. Do you think Tony is going to cover that cost? No. Do you think Tony is going to warn a customer of the possibility of this expense? No. He acquires a BMW cheap right before this maintenance needs to be done. Polishes the car to look new. Flips it for a profit. Why do you think a BMW that costs $40k new a couple of years ago is being sold for $12k? Because people buy them new, keep them while they are under warranty, then trade them when the warranty is up for another new one leaving the VERY costly repairs for the next owner. More

We are enjoying our new CR V. From the moment we entered the parking lot we were greeted with professional customer service. From our sales Adrian who was outstanding to the fina From the moment we entered the parking lot we were greeted with professional customer service. From our sales Adrian who was outstanding to the financial officer Chris they were an exceptional team. More

Can’t give zero stars so they have to at least get one… well, I do like the car so one star :( I read the other reviews and I feel like I got cheated even more because, baby, my experience was xxxx! Purch well, I do like the car so one star :( I read the other reviews and I feel like I got cheated even more because, baby, my experience was xxxx! Purchased car Sept 12 and had to get an attorney involved to FINALLY get the title on January 28th… still had to pay sales tax in my state once I got the title and had it transferred but couldn’t cause I couldn’t get the dang title, so I had that bill hanging over my head for months. I called over 20 times, emailed with no responses and when I did talk to Shaq, Tony or Alex (when they answered the phone) it was a lie each time, never made good on one single thing they told me. Alex (seemed like a worm) even told me one lie after 3 weeks and forgot and told me the same one again… you know I called that out… says “he’s got a stack of 30 titles and it might be in there, but he’ll call ya back in 5-10 minutes,” and you never hear another word. They would just blow me off so much that after a while I was a little concerned something was going on with the ownership. I’d just be careful and you better watch that paperwork and stay dead after them for your title. Just , really bad business practices, no real integrity, and zero accountability. Can’t say I didn’t warn ya! But you do you… man when you walk in the front door of this joint and it’s a few folding chairs, stacks of boxes and a computer with some chic just hanging out; the feeling your gut gives ya, you remember this review! More

Wonderful experience with dealership. Salesman Mayur was so helpful,patient and knowledgeable.He responded to my calls even when he was out of town. If your looking to purchase a vehicle Salesman Mayur was so helpful,patient and knowledgeable.He responded to my calls even when he was out of town. If your looking to purchase a vehicle this is the dealership and Mayur is the salesman! More

Tony was very responsive and helpful! He answered all my questions and keep me informed of the truck’s status. He answered all my questions and keep me informed of the truck’s status. More

Never returned email. Neither did the other dealer in pa. xxxx poor service if you ask me not to mention way over priced. Neither did the other dealer in pa. xxxx poor service if you ask me not to mention way over priced. More

Helpful and knowledgeable in the purchase of my auto. I live on the other side of the U.S. and they were able to help with shipping. I live on the other side of the U.S. and they were able to help with shipping. More

Excellent buying experience. Friendly sales persons and a great selection of cars. Buying experience was very smooth. great selection of cars. Buying experience was very smooth. More

Had the vehicle I was looking for and agreed to the items I wanted done before delivery. I wanted done before delivery. More

Worst experience Hidden damage, misrepresented as non smoker and was a cigar smoker, terrible buff job that left scars in paint, represented as clean title was repo to Hidden damage, misrepresented as non smoker and was a cigar smoker, terrible buff job that left scars in paint, represented as clean title was repo took month to get title. More