Chaparral Buick GMC

Absolutely horrific business practices. After placing our intended purchase under contract in an evening, less than 24 hours AND after they had confirmation the bank was cutting the check, After placing our intended purchase under contract in an evening, less than 24 hours AND after they had confirmation the bank was cutting the check, they sold to another buyer as we were at the bank. Will never spend a dime there, better be ready cash in hand to buy. Doesn’t look like they’re terribly reputable or trustworthy. More

DO NOT BRING VEHICLE WITH AFTERMARKET PARTS! !! EXTREMELY RUDE AND ARGUMENTATIVE!!! If I could give a negative amount of stars I would. I brought my truck in for a compression test. Told them not !! EXTREMELY RUDE AND ARGUMENTATIVE!!! If I could give a negative amount of stars I would. I brought my truck in for a compression test. Told them not to flash my truck or do anything with the ecm/tcm because I had tunes flashed on it. Waited six days for a call back that my truck was done and it passed the test and nothing seemed wrong. Came to pick it up and the original service representative I was dealing with disappeared and all of the sudden I was dealing with someone else. The guy pulls my truck around and goes to hand me the keys with the dashboard lit up like a christmas tree. Says they didn’t do anything to the truck and they don’t know why it’s like that. I check the codes and two of them are from the coolant system sensors (where the compression test was done). I go back and tell the service representative that the truck is in limp mode because of something they did with the test because the codes coming up are from the coolant system so I ask if they could look at it again if I left the truck with them. The service representative then proceeded to get in an argument about how they cant test do the test on an aftermarket coolant tank and lines and that it actually failed the compression test… after they told me everything was fine. I tell him thats not what they told me…they said everything passed. He then goes back to talk to the mechanic who worked on my truck (i would assume) and comes back with no answer but that they can replace all of my aftermarket parts with GM products if I wanted to pay for that done. I asked if that was the case why did they not call me before they did anything when I was clear the truck was aftermarket when dropping it off and he said I didn’t tell them I had aftermarket coolant parts. Nobody tells any mechanic every aftermarket part that is on their vehicle before dropping it off to get work done. Standard procedure would be to examine the vehicle before doing anything. I would have gladly taken a phone call saying they cant do the diagnostics on my truck rather than the predicament I am in now. At this point I have had enough and the representative was escalating the situation further just trying to get me to leave knowing they are sending me out of there with a broken vehicle that did not have any issues before I brought it there. The truck was limp mode and I was running late for an appointment so I left it in their parking lot. End up coming back trying to fix it MYSELF because they refused to help me any further. I could not fix it so I brought it to another shop. That shop has now determined that they actually did flash the vehicle after being told not to from the beginning AND the service representative lying straight to my face saying they did not do anything to it. At this point I don’t even believe they did a compression test which I was still charged $160. All in all I paid for a diagnostic test (which might or might not have actually been done) and was returned a vehicle that did not run with no assistance from them to get it back to driving. If they were honest and apologized this could have went a lot differently because I could have solved the issue myself but now I will have to pay another shop just to solve the issues this service department created. Being this is a dealership one would assume this is not a shady and scammer mechanic shop but they have proved themselves to be no better. I will never step foot in another dealership service department again after what happened here. It is absolutely appalling that they can get away with doing this to people. Stay far away from Chaparral. More

I test drove 3 trucks salesman was great. I was in and out within an hour after we agreed on the vehicle and price. I was in and out within an hour after we agreed on the vehicle and price. More

I was leary before arriving due to some past reviews but we saw the vehicle as soon as we drove in. The salespersons came out and we took a testdrive with no hassel. The car was in good condition and we wer we saw the vehicle as soon as we drove in. The salespersons came out and we took a testdrive with no hassel. The car was in good condition and we were offered a discount when we mentioned seeing some rust underneath. We were never pressured and the deal was fast and easy! More

I made contract online then was ignored every turn I took. totally sorry customer service along with the sales person that never return texts took. totally sorry customer service along with the sales person that never return texts More

could'nt get together on price or trade in or finance on truck or they never responed to my inquirey truck or they never responed to my inquirey More

Horrible! ! Service and sales were completely dishonest. Bought a used car with a major mechanical issue and management was unwilling to do anything to help cor ! Service and sales were completely dishonest. Bought a used car with a major mechanical issue and management was unwilling to do anything to help correct the issue. More

They never made my wife and I feel like we were being pressured into buying something that we didn't want. They were super friendly and treated us like family. pressured into buying something that we didn't want. They were super friendly and treated us like family. More

Odometer manipulation and fire before one month Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing Bought a used car less than a month ago. The axles were so bad they practically fell out, the cars security portion of the computer has a code showing the odometer has been tampered with. Volvo mechanic says the only time this code can be logged is when the odometer has been changed and a back tire caught fire. They will avoid your calls and they won't care much about you. Buyers beware getting a car from Chaparral in Johnson City,Tn. More

Quick and smooth process Just want to thank John and the rest of the team for making my experience purchasing my Buick Regal quick, smooth and hassle free. From the Welcome to Just want to thank John and the rest of the team for making my experience purchasing my Buick Regal quick, smooth and hassle free. From the Welcome to Delivery I always knew what was going on and was engaged. Recommend More