Chapman BMW On Camelback

This was the second car we've gotten from Kim after returning the first upon lease expiration. We took for granted that the other "luxury dealers" would be at least equivalent to Chapman on Camelback, returning the first upon lease expiration. We took for granted that the other "luxury dealers" would be at least equivalent to Chapman on Camelback, in terms of service and helpfulness, so we looked around prior to going back. It didn't take long to realize that not only would we be getting the superior car at BMW but we'd also be getting superior service from Chapman on Camelback. Once it came time to make the deal, they went out of their way to find us the perfect vehicle and structured the acquisition to meet our terms. All of this took place while the GM Doug was entertaining our your children, in the lobby. They really made us feel like family. The experience doesn’t end after you acquire the vehicle, either. Taras and the rest of the team in service do all of the little things that make you realize why it is you purchase of the BMW caliber, beyond the exceptional driving experience. From the state of the art facility as you arrive and the attention from sales and sales management, to the service team’s exemplary performance AFTER you make the purchase, Kim and Doug are truly the best. Needless to say, they have earned our business for life. We’ll definitely go back and would encourage anyone we knew to do the same. More

Kim was really a pleasure to work with! She understood my needs and found a car within my price range that I absolutely love!! I will definitely work with her again in the future! needs and found a car within my price range that I absolutely love!! I will definitely work with her again in the future! More

Kim Reid and Doug were excellent to worth it. I knew what I wanted, wanted to pay and they found the car and made it happen. Thanks. what I wanted, wanted to pay and they found the car and made it happen. Thanks. More

My entire experience with this dealer was great. Moving from Canada and establishing finances in the States was a difficult process. Kim Reid and the entire Chapman team made the new car process as simple from Canada and establishing finances in the States was a difficult process. Kim Reid and the entire Chapman team made the new car process as simple as possible. Thank you. More

Kim Reid was very knowledgeable and helpful in my new car purchase--she was a pleasure to work with! Kim was professional and responsive in closing the deal. purchase--she was a pleasure to work with! Kim was professional and responsive in closing the deal. More

I am a person who likes to do my research. When I arrived at the dealership, I knew the two models in which I was interested. I had modeled the configurations I preferred online and knew the MSRP. arrived at the dealership, I knew the two models in which I was interested. I had modeled the configurations I preferred online and knew the MSRP. I knew what the invoice was for those models and I knew the average price over invoice that people were paying in the area. I had already valued my trade with Black Book (never Blue Book) and worked out a loan amortization based on the above information and the special financing rate the manufacturer was offering. In short, I had done my homework. All of it! The worst thing the dealership could have done was misrepresent facts to push me into a deal I did not want. I am absolutely thrilled to say that my salesperson, Kim Reid passed the test with flying colors. Kim listened to the types of vehicles that I was interested in seeing. Then she went and got testers of those two vehicles. She got it so close, that one of the vehicles I test drove, is the one that I drove home. But that was not before Kim scoured her inventory database to make sure it was the closest thing possible to what I wanted, with no superfluous extras to enhance her sale. She answered all of my questions directly and honestly(I know, because I had already read-up on half the answers). It only took two rounds of negotiations (one to get the trade value right, and one to get the financing product and rate right) to get me to the deal that I had already calculated. When I requested that one item be looked over before delivery, Kim got it done and gave me a loaner to get me back and forth the next day. I had not settled firmly on a BMW before meeting Kim. A lot of standard "car salesman hustle" could have easily lost this deal. But Kim's experience, professionalism and attention to customers got me a car and won Chapman BMW a new customer. I can confidently recommend her to any potential buyers! More

I was very impressed with how friendly and helpful Michael Ross is and how he gave me hope and faith again so that I could own a newer vehicle. Michael Ross is and how he gave me hope and faith again so that I could own a newer vehicle. More

My wife and I was driving a old vehicle with no a/c in the middle of the summer. I gave Mike a call informing him that we just closed on our home and needed a new vehicle. I also informed him that we did the middle of the summer. I gave Mike a call informing him that we just closed on our home and needed a new vehicle. I also informed him that we did not have any money to put down due to finishing the closing cost. He said to come in and he would see what he could do to ensure that my family would be taken care of. We walked out with a BMW X5 with no money down and very low interest rate. I thank you Mike for everything you have done for me and family. More

Steve Murphy is great!!! I highly recommend him to everyone who is interested in a BMW. My experience was excellent both on my trade and the new vehicle. Thank you Steve for all the heard work... everyone who is interested in a BMW. My experience was excellent both on my trade and the new vehicle. Thank you Steve for all the heard work... More

I have dealt with this dealership 3 times now. We have purchased 3 cars from them in the past 5 years. All 3 times, I have dealt with Steve Murphy. I really enjoyed wortking wtih Steve, as I felt th purchased 3 cars from them in the past 5 years. All 3 times, I have dealt with Steve Murphy. I really enjoyed wortking wtih Steve, as I felt that he was not pushing me just to make a sale. I visited Steve several times, before I made a decision on a car, and the last time I was there he reached out to me about a car that I would like. Needless to say I did purchased the car and so far I am enjoying it 100%. I would not hesitate to see Steve again if I am on the market for another BMW in the future. More