Chapman BMW On Camelback

A rocky start, but a very smooth finish. Thank you Tom Isles for going above and beyond. I will buy again in the next 24 months, and I will return. This time for an M6. Russ O. Isles for going above and beyond. I will buy again in the next 24 months, and I will return. This time for an M6. Russ O. More

Atrin demonstrated the highest levels of competence and professionalism throughout the transaction. He actually made an automobile purchase a pleasant expeerience! I strongly recommend him. professionalism throughout the transaction. He actually made an automobile purchase a pleasant expeerience! I strongly recommend him. More

I met Steve Zucker after being referred to him from Patrick in Service. He emailed me right away then we did everything over the phone until it was time to go pick my car out. Steve was aggressive in t Patrick in Service. He emailed me right away then we did everything over the phone until it was time to go pick my car out. Steve was aggressive in the right way, which I like alot about him. We have the income but after the real estate bubble popped, like others, we got beat up a bit. Truth be known, I was reluctant to come in to the dealership because I was not used to having a score under 800, so I was embarrassed. Steve understood completely. He knows his stuff and made it all ok!! What a great consultant, but not the typical Salesman, because he never tried to sell me...but he is an amazing consultant who works hard for his customers. Steve is very committed all the way through, he made sure I was happy and treated me with the ut most respect! It was an awesome birthday. He gave me more on my trade than I expected, I got the exact car I wanted, and it was loaded! A great deal already, then with incentives it was awesome. We were so impressed we when back less than a week later and bought the 2012 640i convertible for my husband! Early Birthday for him. Contact Steve Zucker for the best service. James Harper in Finance was great too! Really everyone from service to sales is amazing. Truly in 25 years of buying cars, this was the very best experience. S.Stacy More

I have to say this dealership has the best Service team around!! Always had a great response from them and have always had my car ready when it was supposed to be!! Very happy to have them! around!! Always had a great response from them and have always had my car ready when it was supposed to be!! Very happy to have them! More

I am beyond thrilled and amazingly excited to be able to write this review for Chapman BMW on Camelback. I have a Nissan xTerra and was in the market to trade in for something more fuel efficient. After write this review for Chapman BMW on Camelback. I have a Nissan xTerra and was in the market to trade in for something more fuel efficient. After going to dealership after dealership making cold calls and getting cold responses, Chapman was one of the most willing to work with us--surprisingly so. Initially, I thought, "BMW what could they possibly do for me?" And you know... they surpassed my expectations. Jason was incredibly friendly and passionate about finding us a vehicle that meets our needs without budging. Unfortunately, we found a different vehicle than what they offered quicker due to the car needing some repairs. We were incredibly excited to work with Jason, but unfortunately, the bottom line is when needed a swap quickly and something else came through quicker. Despite this, we cannot work with Jason in the future--he is an amazing man with a strong work ethic. More

This was our 5th new BMW purchase and it was the best. This was our 5th new BMW purchase and it was the best. Artin is the Internet Sales Manager (we went through Coscto for a sales referral) and the en This was our 5th new BMW purchase and it was the best. Artin is the Internet Sales Manager (we went through Coscto for a sales referral) and the entire process was outstanding. Artin's knowledge of the BMW X3 is exceptional. We had toured the factory in SC earlier this year and thought we knew a lot about the X3. Well, Artin showed us the items we didn't know and we ended up ordering the car built exactly the way we wanted. Artin kept us updated as the car went into production. When it arrived, he spent a number of hours with us going over in detail the various workings of this magnificant auto. So, I have to say that we enjoyed this experience so much that we ordered a second BMW (328i) and know we're a two-BMW car family! Kudos to Artin and the staff at Chapman BMW on Camelback! More

My experience at this dealership is the worst experience I've had in 50 years. I had ordered a car and placed a substantial deposit. I dropped off my old car before my month's vacation. The agreement was I've had in 50 years. I had ordered a car and placed a substantial deposit. I dropped off my old car before my month's vacation. The agreement was that I would pick up the car when I returned. The salesman had asked me the day before to take a credit application only to hold the rebate offered to BMW buyers. The day I dropped off my trade-in the salesman and the finance person suddenly told me that I would need to either pay the full remaining amount due on the car, or take out a loan for the remaining amount. I protested that this was not the arrangement, and that they had over 30% of the value of the new car in their hands. I then left, refusing to pay the loan or the full amount for the car. I immediately left for vacation, as planned, and purchased the car when I returned. I felt that with the amount of money that they had in their hands that I had no choice but to buy the car. They already had the Title and registration of the trade. It would have been far more expensive for me to take legal action. I feel that the dealer was very deceptive and coercive. This is disrespectful and no way to treat a customer. More

This is my second BMW from Chapman. Both on the European Delivery program. This is the absolute way to go. Artin was newer to the Euro Delivery process, but picked it up like a pro. Took great care of me Delivery program. This is the absolute way to go. Artin was newer to the Euro Delivery process, but picked it up like a pro. Took great care of me all the way through to arranging the delivery of my car once it arrived back in the US. I would buy from him again! Solid experience. More