Chapman BMW On Camelback

I purchased a certified 2010 128 i convertible on a Saturday with expectations of it having certain factory installed options. When I took the vehicle back for post delivery item repair,I was told that Saturday with expectations of it having certain factory installed options. When I took the vehicle back for post delivery item repair,I was told that these options apparently were not installed on this vehicle. Instead of giving me the run around, I was immediately given a loaner to drive and BJ Geisler set about making this right. He located another vehicle which had the options I expected as well as others. He worked with his management to exchange vehicles without additional cost to me, even though this car had more expensive options. He even offered to have the new car delivered to me at home along with the paperwork so I would not have to drive back to the dealership. The ethics and customer service shown by Camelback BMW go far beyond any that I have experienced in my 40+ years of car buying. More

I drive a 2010 335i sedan 18,000 millage. car is still under warranty. "low Battery Discharge" came on on the computer board. took it in and they told me I have to leave my car overnight to check battery. under warranty. "low Battery Discharge" came on on the computer board. took it in and they told me I have to leave my car overnight to check battery. Then they me told me that my battery has gone bad because I left my hazard lights ON for a long time! which I NEVER did! I argued with him and told him that I never left my hazard lights on, but insisted that I did and offered me a battery replacement for almost $300.00! It's not covered under the warranty since it was my fault allegedly! A week after I have to move to Northern Virginia DC area. I took it in at BMW of Fairfax and have them check the problem. Ready for this? The battery was not the problem. It was the cable mechanism on the battery. You can never TRUST your dealer! More

A rocky start, but a very smooth finish. Thank you Tom Isles for going above and beyond. I will buy again in the next 24 months, and I will return. This time for an M6. Russ O. Isles for going above and beyond. I will buy again in the next 24 months, and I will return. This time for an M6. Russ O. More

Atrin demonstrated the highest levels of competence and professionalism throughout the transaction. He actually made an automobile purchase a pleasant expeerience! I strongly recommend him. professionalism throughout the transaction. He actually made an automobile purchase a pleasant expeerience! I strongly recommend him. More

I met Steve Zucker after being referred to him from Patrick in Service. He emailed me right away then we did everything over the phone until it was time to go pick my car out. Steve was aggressive in t Patrick in Service. He emailed me right away then we did everything over the phone until it was time to go pick my car out. Steve was aggressive in the right way, which I like alot about him. We have the income but after the real estate bubble popped, like others, we got beat up a bit. Truth be known, I was reluctant to come in to the dealership because I was not used to having a score under 800, so I was embarrassed. Steve understood completely. He knows his stuff and made it all ok!! What a great consultant, but not the typical Salesman, because he never tried to sell me...but he is an amazing consultant who works hard for his customers. Steve is very committed all the way through, he made sure I was happy and treated me with the ut most respect! It was an awesome birthday. He gave me more on my trade than I expected, I got the exact car I wanted, and it was loaded! A great deal already, then with incentives it was awesome. We were so impressed we when back less than a week later and bought the 2012 640i convertible for my husband! Early Birthday for him. Contact Steve Zucker for the best service. James Harper in Finance was great too! Really everyone from service to sales is amazing. Truly in 25 years of buying cars, this was the very best experience. S.Stacy More

I have to say this dealership has the best Service team around!! Always had a great response from them and have always had my car ready when it was supposed to be!! Very happy to have them! around!! Always had a great response from them and have always had my car ready when it was supposed to be!! Very happy to have them! More

I am beyond thrilled and amazingly excited to be able to write this review for Chapman BMW on Camelback. I have a Nissan xTerra and was in the market to trade in for something more fuel efficient. After write this review for Chapman BMW on Camelback. I have a Nissan xTerra and was in the market to trade in for something more fuel efficient. After going to dealership after dealership making cold calls and getting cold responses, Chapman was one of the most willing to work with us--surprisingly so. Initially, I thought, "BMW what could they possibly do for me?" And you know... they surpassed my expectations. Jason was incredibly friendly and passionate about finding us a vehicle that meets our needs without budging. Unfortunately, we found a different vehicle than what they offered quicker due to the car needing some repairs. We were incredibly excited to work with Jason, but unfortunately, the bottom line is when needed a swap quickly and something else came through quicker. Despite this, we cannot work with Jason in the future--he is an amazing man with a strong work ethic. More

This was our 5th new BMW purchase and it was the best. This was our 5th new BMW purchase and it was the best. Artin is the Internet Sales Manager (we went through Coscto for a sales referral) and the en This was our 5th new BMW purchase and it was the best. Artin is the Internet Sales Manager (we went through Coscto for a sales referral) and the entire process was outstanding. Artin's knowledge of the BMW X3 is exceptional. We had toured the factory in SC earlier this year and thought we knew a lot about the X3. Well, Artin showed us the items we didn't know and we ended up ordering the car built exactly the way we wanted. Artin kept us updated as the car went into production. When it arrived, he spent a number of hours with us going over in detail the various workings of this magnificant auto. So, I have to say that we enjoyed this experience so much that we ordered a second BMW (328i) and know we're a two-BMW car family! Kudos to Artin and the staff at Chapman BMW on Camelback! More