Chapman BMW On Camelback

Buy From Tate! Just a shout out to Tate in Certified Per-Owned. We communicated before I came down and he had the perfect BMW 5 Series ready for me. He is a super BM Just a shout out to Tate in Certified Per-Owned. We communicated before I came down and he had the perfect BMW 5 Series ready for me. He is a super BMW resource but also knows so much about the other brands and spoke open and I believe honestly comparing BMW to the competition. After buying the car he was gracious enough to drive the car to Avondale - 20 miles - and Uber back. Now that is customer service! Thanks Tate - Blaine McGillivray More

Great service advisor Camelback Chapman BMW has been very great to us this is the second BMW we have bought from here and the Service department staff is super friendly fro Camelback Chapman BMW has been very great to us this is the second BMW we have bought from here and the Service department staff is super friendly from their lot attendant to their service advisor, Bob is our service advisor and he is a wonderful person and he knows what he is doing. It’s people like him and others in the department that make us continue be client to BMW. Thank you More

Great people at Chapman BMW I just completed my new car delivery & everything went smoothly & the folks at Chapman BMW on Camelback did a great job making sure I was happy with t I just completed my new car delivery & everything went smoothly & the folks at Chapman BMW on Camelback did a great job making sure I was happy with the transaction, Steve Burgess was mt sales contact & he made certain I was in the loop during this new car deal from my trade in all the way to driving off the lot in my new X3 M40i could not ask for anymore, great place & I do recommend Chapman BMW for a great car buying experience. More

Example of Great Customer Service from Chapman on Camelback Called the dealership to report BMW Key fob with keys my husband found along the AZ Canal while biking yesterday. Talked with Veronica who followed Called the dealership to report BMW Key fob with keys my husband found along the AZ Canal while biking yesterday. Talked with Veronica who followed up with her manager about picking up the keys at our condo. Jordan came by for the keys with a big smile and thank you! They will locate the owner whom we are sure will be thrilled that Chapman BMW is going the extra mile even though THEY did not sell this car from their dealership. This made a big impression on us to see they take care of all BMW customers. Doesn't this make you want to consider this dealershing when you are ready to buy your next vehicle?? More

Excellent Car Buying Experience Kin Reid provided Excellent customer service and was very helpful throughout the process of purchasing my X5, even though I lived in another state. E Kin Reid provided Excellent customer service and was very helpful throughout the process of purchasing my X5, even though I lived in another state. Even sent me short videos of my vehicle I purchased which added a great touch to her salemanship! More

A++++ Service! As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A++++ service. More

Friendly and Helpful Sammy DeStefano is great. He was very helpful in helping me figure out the best way forward in my new car. It is hard to know whether it is better t Sammy DeStefano is great. He was very helpful in helping me figure out the best way forward in my new car. It is hard to know whether it is better to buy a used car or lease or purchase a new car. He was up front with all available incentives and explained all options. More

Misquoted sticker price Went to the dealership today to look at a car that it is said online was available just to be told it was sold was then showed a Nissan rogue and was Went to the dealership today to look at a car that it is said online was available just to be told it was sold was then showed a Nissan rogue and was quoted $1,000 less then what they had in the system. Rep did not correct the issue just brought out the paper with all the pricing on it with an extra thousand dollars on the price of the car. Did not explain why just put it out and said that's what it was. Was then offered a lower amount for trade in then already arranged through TrueCar. Of course that was contingent on car condition which the sales rep said was quote green. He said they streamline that process now and it's either green yellow or red so I don't know how the trade was so far lower than what I was already quoted and the dealership is a TrueCar partner. How could it be so far off. It was very early in the morning maybe he just had a rough night but there was a lot of errors that did not get resolved. Needless to say I did not purchase a vehicle I was willing to pay for that day. More

Great Service by Steve Murphy Went to Chapmen BMW to buy a 2017 X3. Worked with Steve Murphy who explained the difference between 17 and 19 models. Steve was extremely knowledgeabl Went to Chapmen BMW to buy a 2017 X3. Worked with Steve Murphy who explained the difference between 17 and 19 models. Steve was extremely knowledgeable and thorough. I told him the features and price I wanted and he delivered. Overall a frat experience and highly recommend Steve and Chapman BMW More

Easy and Straightforward Buying experience Steve was extremely helpful in assisting me find a new BMW of my liking. He was straightforward, honest, and was able to meet my price point without w Steve was extremely helpful in assisting me find a new BMW of my liking. He was straightforward, honest, and was able to meet my price point without wasting any time going back and forth. Easiest buying experience and great/knowledgeable salesman. More