Chapman Ford of Horsham

Low ball on vehicle appraisal STEAR CLEAR OF THIS DEALERSHIP!!!!! Attempted to purchase a 2019 F-150 recently, negotian when reasonable well with sales p erson, however when sal STEAR CLEAR OF THIS DEALERSHIP!!!!! Attempted to purchase a 2019 F-150 recently, negotian when reasonable well with sales p erson, however when sales manager (Mancinelli) got involved they lost the sale. Grossly under valued (Blue Book appraisal) by $10,000 dollars. Manager had a take it or leave it attitude. Will not return or recommemd this dealership. BTW thes sale was made at a competative dealership that presented an honest apprasal that was in line with Blue Book. More

Pathetic Appraisal for My Trade They appraised my vehicle for $4000 less than auction price. When I asked why the appraisal was extremely low, the salesman said "we do that because They appraised my vehicle for $4000 less than auction price. When I asked why the appraisal was extremely low, the salesman said "we do that because our listed price is low, so we have to make it up somewhere" . Unbelievable. I have purchased two vehicles from Chapman, never again. More

Similar crappy experience w service team As I read the reviews I’m seeing a pattern that aligns w my experience. Zero customer service after the sale. The Service Writer should be working a As I read the reviews I’m seeing a pattern that aligns w my experience. Zero customer service after the sale. The Service Writer should be working anywhere that he doesn’t need to actually talk to people. Horrible. More

Bait and Switch Very Bad experience at Chapman Jeep! I don’t write reviews but feel I was treated so poorly that I felt I needed to share my experience. I emailed Very Bad experience at Chapman Jeep! I don’t write reviews but feel I was treated so poorly that I felt I needed to share my experience. I emailed them about a car I saw on the internet. I received an email telling me that the car was available. I called to confirm the car was actually still available and the salesperson confirmed it was. After dinner I called back and spoke to Rick, the manager, to once again make sure the car was available before I made the 1 hour drive. Rick told me it was there and he would have it ready when I got there. When I got there, the car I wanted was actually in a bad accident but they had another one with the same features and color for almost $500 more. When I agreed to test drive it - they couldn’t find the car. They brought over another similar car that was almost $2,000 more than the original car. I was told by Rick the manager to test drive the car and if I liked it - he would work the numbers on the original car. After I drove the car, the salesman got the numbers from the manager - and of course they were for the car that was $2,000 more. When I said something, the salesman apologized and went back to Rick the manager. He came back with numbers for the car that was $500 more than the car I emailed about and called twice about. So after confirming the car was there 3 times and driving an hour each way, Rick refused to honor the price of the car I came in for. When I asked what the difference was in the 2 cars - he responded “I’m sure there is some small upgrade.” Rick, the manager’s response to me feeling lied to about the whole thing was “do what you have to do.” Absolutely NO customer service at all.. BEWARE OF CHAPMAN’ JEEP’s BAIT AND SWITCH! And definitely be careful when Rick is the manager. There are quite a few Jeep dealers that will be honest and treat you fairly, unfortunately, Chapman Jeep is not one of them. More

internet price with rebates I spoke to a sales women over the phone cause they were advertising low prices on Challengers with a 392 hemi. I asked what all the rebates were and s I spoke to a sales women over the phone cause they were advertising low prices on Challengers with a 392 hemi. I asked what all the rebates were and she asked me questions to see if I qualify. the advertised price was 33,395 or something close to that after she asked me the questions she said my price was 36395 or something around 3250 over 33,395. I didn't qualify for the Military because I only did 4 years in the Marine Corps and you needed at least 20,(ok fu$# our veterans I guess) also if my credit score was over 620. So I asked her you're rewarding crapy credit? No So I explained it to her and she was horrible at explaining stuff. So I'm getting impatient and she has the audacity to tell me she explained it 3 times and I wasn't getting it. I was getting so pissed off what an idiot! More

They don't follow through... Horrible Communication, Don't follow through with what they say and the service stops after you sign on the line. Go somewhere else to purchase your v Horrible Communication, Don't follow through with what they say and the service stops after you sign on the line. Go somewhere else to purchase your vehicles. More

Tried to buy a used vehicle Found a nice car here online... drive down one night to look at it... had a nice salesman... drove 1 hour back next day with my trade in and all paper Found a nice car here online... drive down one night to look at it... had a nice salesman... drove 1 hour back next day with my trade in and all paperwork... that day they were supposed to go over whole vehicle and detail it for us... it was a used 10,000 dollar vehicle... maybe chump change to them not to us... when we arrived vehicle leaks we had seen had not been addressed... front grill bumper literally taped on!!!... detailing looked terrible, literally still crud in all door jambs chips all over, tape on bumper... when asked for things to be fixed... not even haggling then over price... they flat out said no... I have literally no idea how a lousy attitude like this allows then in 2018 to even remain in business... I would NEVER go back... we were actually ready to buy that car that night... were asking for next to nothing from them... I don’t believe they deserve to be in business with attitudes like they displayed to hard working honest customers... I was actually ashamed for them... More

LOVE THIS DEALERSHIP Very Very surprised of the negative reviews here!!!! I found the Jeep we wanted to purchase online, I negotiated a deal over the phone, very very eas Very Very surprised of the negative reviews here!!!! I found the Jeep we wanted to purchase online, I negotiated a deal over the phone, very very easy process with Evita!!! My wife and I drove in from New Jersey to this dealership, I was expecting the worse based on other dealerships. But we were very happy, satisfied, and completely happy with our experience here!!!!!!!!!!!!! Ken Marko our sales person was exceptional, and I cannot again say enough wonderful things about our purchase. I would HIGHLY RECOMMEND this dealership!!!! Thanks to everyone here at Chapmans Jeep, I only wish all dealership were so pleasant to do business with. WE WILL BE BACK FOR OUR NEXT PURCHASE/LEASE. Again - THANKS.!!! More

Warranty Fraud Service manager is an absolute disgrace. That dealership sells warranties and declines to work in your car for warranty work. Call Chrysler and Chrysl Service manager is an absolute disgrace. That dealership sells warranties and declines to work in your car for warranty work. Call Chrysler and Chrysler confirms, dealers are independent contractors and not required to honor ANY AND ALL customers warranty work. This dealership service manager is the absolute pitts. Feel free to call Chrysler and ask if what I say is true then ask is any complaints against service manager. More

The worst service I have ever received We have a Dodge Hellcat. The car just stopped a couple weeks ago. Engine runs but car won't move in any gear. Just grinds. We had the transmission rep We have a Dodge Hellcat. The car just stopped a couple weeks ago. Engine runs but car won't move in any gear. Just grinds. We had the transmission replaced at another dealer a year ago at 5400 miles. We now have 13,000 miles. I call this dealer for an appointment and it's 2 weeks out. I'm not in any big hurry so I say fine. 2 days before the appointment I get an email saying my service visit was cancelled. I called the service writer and he confirmed my appointment was gone. He said they are having email issues. The car was towed into this dealer. The lot is so small the tow truck could barely get in. There is absolutely no parking anywhere around this dealer's service area. But, they have row after row of 70K plus Hellcats and Trackhawk's lined up as far as the eye can see. I pulled into the tiny "quick lane" since I was only supposed to only be dropping off my keys. A guy comes out and says I can't park there in a real nasty tone. I asked where I was supposed park, since there was no parking and he shrugged and walked away. I then waited a good 15-20 minutes for the service adviser to get off a call while two others are sitting there doing NOTHING! He finally gets off the phone and asks for my keys. He starts walking towards the car and I follow him out. He asked me what the issue was and I told him, it won't move, just like I had done twice before on the phone, and while he fumbled around getting it into the computer a few minutes earlier. He gets into the car, starts in up, and looks up at me from the driver seat and says with a condescending tone, "Were you racing it? Where you driving it fast? Where did it happen and how fast where you going?" I was completely flabbergasted. They will quickly sell you a 700 HP 70k car, with a warranty, then have the audacity to ask you in a snotty fashion if you "race" the car or drive it fast? Did I buy a Hellcat or a Prius? I don't race and if you saw me, you'd likely laugh that the question was ever asked. After another 20 minutes fumbling with paperwork because I tried to add an inspection and oil change which I quickly recanted, I get ready to leave . He tells me "we're not a big dealer like xxx, it will take longer" The last dealer took 6 weeks to fix my last problem! After getting home and becoming more and more frustrated I called another tow company and paid to have it taken somewhere else. I called the service adviser to tell him that I was having the car removed. He asked why and I told him (not very nicely, but not cussing). In fairness, he did apologize and tried to explain those are questions that FCA (Parent company of Dodge) requires. I have ties to FCA and I know that is 100% inaccurate. For a big job FCA requires the dealer to download the PCM (car's computer) data and send it to FCA to verify it was not modified. They will often ask if the dealer observes any aftermarket parts before authoring the warranty work and may ask for pictures. What's sad is as long as FCA approves the warranty work, the dealer gets paid. The dealer does not eat any warranty costs. This was simply a case of a nasty representative/dealership trying to push around a customer they think is uninformed. AVOID!!! More