Chapman Ford of Horsham

Out of a jam successful This review gives big credit to salesman Kenny Sheldon. I went into the dealership and my experience was great. Kenny helped get me out of a jam, I ow This review gives big credit to salesman Kenny Sheldon. I went into the dealership and my experience was great. Kenny helped get me out of a jam, I owed way to muh on a truck and he worked so hard to get me out of it and into a reliable vehicle that was in my budget. Kenny was friendly and had great customer service with a smile. His attitude was positive and the place was clean and overall a nice place, good service, friendly people and fair pricing on vehicles. I'd recommend here and Kenny Sheldon as a salesman Overall very good More

One for two So my husband & I drove in with our expensive and unnecessary SUV that we had for a little over a year. As you can imagine, we had zero equity. We als So my husband & I drove in with our expensive and unnecessary SUV that we had for a little over a year. As you can imagine, we had zero equity. We also had the nerve to expect 2 vehicles in its place for the same monthly payment. Well, Robert Nieves and the rest of the Chapman team made it happen for close enough that we took the deal! Did I mention that we walked in on a rainy Tuesday night, at 6:00pm and didn't drive off until 10:45pm. They were so gracious about getting stuck there after hours too. It was not our first time dealing with Chapman and it certainly won't be our last. Thanks to the Chapman team for all your hard work. More

Great people Ihad a great experience with Chapman and gave me a wonderful deal and the sales per Robert Nieves was great during the entire deal. Also they get you Ihad a great experience with Chapman and gave me a wonderful deal and the sales per Robert Nieves was great during the entire deal. Also they get you out in less than 1 hour for the entire deal. Will be going back again. Kevin More

Best Jeep buying experience I've ever had I was looking for a new Wrangler to replace my previous one that served me well for 18 years. I have owned 2 previously. I had a very specific list o I was looking for a new Wrangler to replace my previous one that served me well for 18 years. I have owned 2 previously. I had a very specific list of options that no dealership had in stock. Bob Nieves greeted me on the lot, and after explaining to him what I was looking for, he sat down with me and ordered exactly the vehicle that I wanted. My name was even listed on the window sticker from the factory! It was a smooth, easy car buying experience. Bob not only instantly made me feel valued, but felt like a genuine friend. I will never buy a vehicle anywhere else. More

great experience I can't say enough about how fast and friendly Kenny sheldon of chapman jeep made my most recent car purchase experience. He found the car I was looki I can't say enough about how fast and friendly Kenny sheldon of chapman jeep made my most recent car purchase experience. He found the car I was looking for and made it at easy as filling out paperwork and coming back to get the car. No hassle and stress free! Well back soon when my husband needs a new car! thank you Kenny and all of chapman ! More

break down at 239 miles poor service people and bad attitudes new vehicle broke down and they couldn't understand why I was upset. also had problem with getting loaner/rental poor service people and bad attitudes new vehicle broke down and they couldn't understand why I was upset. also had problem with getting loaner/rental car got yelled at by service manager More

Service Director Phil D'Amore and the Service Writer were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then called back after a detailed inspection to let me know about other issues and offered their advice on whether I should address the issues then or if it could wait. I appreciate their straight-up honest approach and will be bringing my truck back for all future service. More

Everyone was great and treated me with a lot of respect. The whole process was great. Keane Storey fromt he BDC was excellent. He helped me find the right car for the right price. The hand off to Mr. Gibson The whole process was great. Keane Storey fromt he BDC was excellent. He helped me find the right car for the right price. The hand off to Mr. Gibson was great as well. More

I went to this dealership because of it's close location to my home. It was the 3rd ford dealership I visited looking for an escape. I was not even out of my car yet by the time I was approached by location to my home. It was the 3rd ford dealership I visited looking for an escape. I was not even out of my car yet by the time I was approached by a sales person. After saying I was just there to look at inventory, the salesmen continued to walk through the lot with me, despite the fact that I wanted some space to talk to my father about possible vehicles without being given a sales pitch. I honestly felt like the prey with the sales people being the predator. Very uncomfortable feeling. Despite this, I liked one of the vehicles the salesman said they could secure for me. After discussing the vehicle for lease, my father and I left feeling fairly confident. After another day and another email, I realized the car that was sent to me was not the one discussed. After leaving a few voicemails I decided to just go into the dealership and handle it face to face. We seemed to agree on a car to lease. That evening, I called back saying I would also like the figures for purchase in case I want to make a bigger investment. The sales "manager" is the one I spoke with and he assured me there was no other costs and the figure given to me was an out the door price. The next day I went in and the same "manager" told me there would also be close to $1600 in taxes. I reminded him that he gave me another price and he said "well everything you buy is taxed" to which I responded, "that's not true, but ok". He then gave me a look and this attitude and said "everything you buy is taxed in this country". I then said "again, that's not true but ok". He said "whatever" and walked out of the room. I then went in the next day to give a deposit on the vehicle I was told would be secured from another lot for me. This was at 9am on a saturday. As I am about to write a check, I am told it could not be guaranteed it would be secured. I said I wanted it to be guaranteed before I paid for a car I may not get. They said they would contact me. I left three more voicemails on Saturday, none responded to. I left a voicemail Monday morning, not responded to. I then called another sales manager and explained the situation to which he said let me look into it and I will call back. Magically, 10 minutes later, my salesman calls me to say they can secure the vehicle but not sure when. I was totally disgusted that as a customer, I could not be kept in the loop all day Saturday; even if it was a call to tell me they are still working on it. I decided to drive an hour and a half to get my vehicle at another dealer- All American Ford in Old Bridge NJ. What an amazing dealership in comparison to the joke that Chapman was. Everyone was friendly and they gave me a car almost $3,500 below their invoice, even after Chapman told me they could not come close to invoice. I got more features, including an upgraded engine, for a few thousand less. The people at Chapman constantly lied and changed stories about where vehicles were and what they were doing. The only friendly person (and I wish I knew his name) was the second sales manager I spoke to, not Joe "I'm a sales manager but don't know about tax laws" Barrios. I honestly would like to think my sales person, David, was trying to get a car for me, but when you are led by lying and unfriendly "managers", it has to be tough. Joe Barrios acted worse with being told he was incorrect than my 8th grade students do. Watching him speak to other co-workers it was apparent he was a bully. Being an educator, I don't deal with bullies. Not in my classroom, and not in the real world. I would try ANY (and I wish I could bold and increase the size on "any") other Ford dealer before this one. I wonder if the owners or GM (whom I asked to speak with but was told he was out) know how their "managers" are "managing" the customers and sales people. More

The service department there is outstanding. I had a problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really went to bat for us. They really went the extra Mile. Thanks C&C for all the help More